Lutz Weisser
With more than 30 years of experience in the aviation industry, Lutz has not only developed extensive expertise in airport privatization, strategic airport development, and master planning but also acquired a comprehensive understanding of financial processes and business planning. He began his career as an independent architect and worked on various international projects. He has managed a wide variety of projects worldwide and has been providing support in planning, implementation, and airport privatization projects for decades.
Day -
1 - Customer service, passenger and workforce experience - 14:45 - 15:15
The end of the stop-and-go process
The process for passengers from arrival at the airport until boarding the aircraft is characterized by several stops and interruptions. Based on this status quo and related pain points, there are interesting innovations that could enhance the current stop-and-go process for passengers and thus lead to a more convenient passenger experience. The use of biometrics in different steps of the process, optimization of the baggage journey and personalization are some examples that will be reflected.
The audience will learn:
- What are the current pain points in the stop-and-go process for passengers at the airport?
- How does Munich Airport enable smoother hand luggage screening by using state-of-the-art CT scanners?
- Which data protection concerns should be taken into account when implementing those new technologies?
