Laura Pichler
Laura is responsible for driving innovation and digitalization at Munich Airport's T2, a joint venture between Munich Airport and Lufthansa. She manages the strategic direction and development of innovative projects inside the T2 ecosystem, mainly focusing on passenger-facing robotics and automation.
When Laura is not working at the airport, she is using it to travel the world. So far she has visited 95 countries – and still counting.
Day -
3 - Customer service, passenger and workforce experience - 12:40 - 13:05
The evolution of passenger-facing service robots at Munich Airport
At Munich Airport's T2, we have been testing five different service robots over the last six years. From passenger information to guiding, cleaning or selling snacks and drinks, our fleet engaged in a wide spectrum of tasks, always keeping our passengers entertained. Some robots came to stay, while others had to disappear again. I will take you on a journey through our different projects and give you insights into our challenges and key lessons learned.
The audience will learn:
- First-hand experience of trialing a fully autonomous service robot
- Main challenges on our way to full autonomy
- Key learnings about our passengers' interaction with different service robots
- Moving forward from one robotics PoC to the next
- Simultaneously managing a whole fleet of service robots for different purposes
