Manuel Cruz

Manuel is one of Pascall+Watson's project directors and an experienced architect. Specializing in the aviation sector since 2017, he has led designs for multiple large-scale airport projects both in the UK and internationally. He has been the Stansted Transformation Project director since 2023.

---

Wellbeing through terminal design. Stansted Airport.

The spaces we live and work in can have a strong influence in the psychology of their users. In aviation, a terminal design that is focused on the well-being of its users can reduce the stress in passengers, promote more efficient flows and behaviors or boost staff productivity levels. Specific examples will be displayed using the Stansted Transformation Program to illustrate how MAG is investing in improving the customer experience through promotion of well-being within an existing airport.

The audience will learn:

• The importance of well-being in the terminal design
• Techniques and measures through specific examples used in the Stansted Transformation Program
• A view of the future of well-being in terminal design