Speaker Details

Karl Traeger
Architectus

Karl Traeger

Karl has a passion for delivering integrated and elegant design solutions for large, complex aviation projects, and creating vital and cultural places using collaborative design processes. In conjunction with fulfilling his role as the aviation leader at Architectus, he has conceived and led research projects in the development of interactive simulations for airports that are focused on enabling or improving the travel experience for people with disabilities and travel anxiety, and testing DEI integrated design initiatives.
Day - 1 - Customer service, passenger and workforce experience - 15:30 - 16:00

Schiphol Airport diversity, equity and inclusion initiatives simulation

With awareness of neurodiversity in our communities increasing, airports have a responsibility to respond by understanding and developing a more sophisticated approach to implementing nuanced diversity, equity and inclusion (DEI), nature’s benefits simulation and cultural interpretation touchpoint initiatives throughout the passenger journey, effectively improving the user experience at airports for everyone. In a world first, Schiphol Airport has used the Architectus airport user experience system (A-UX) to develop a fully interactive, multiplayer desktop and virtual reality system to simulate a suite of initiatives that allows the airport to test their potential integration into new and refurbished facilities.

The audience will learn:

  • The range of DEI, nature’s benefits and cultural interpretation initiatives we have explored using the Schiphol Airport A-UX simulation
  • DEI touchpoint initiative VR testing and preliminary outcomes
  • The simulation development process and the software we used to generate the interactive airport models for standalone VR headset use
  • How interactive simulation may help people with disabilities and travel anxiety manage their anxiety
  • The possible future of AI coordinated touchpoint experiences for a positive passenger journey experience for all