Benjamín Moreno

Benjamín is an experienced consultant and program manager on airport business processes and technology-related programs at all levels – from the analysis, definition and design of operational processes at the airport to the definition, design and deployment of infrastructure and technology, supporting such processes at the airport, both at organizational and technical levels. For the last 12 years, Benjamin has undertaken the role of CEO at Airport Gurus, a company entirely dedicated to airport technology.

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Mastering passenger flow: The key to elevating airport experiences

In the quest for customer-centricity, airports must unlock the full potential of passenger insights. Understanding 'who is where and for how long' isn't just important—it's critical to elevating the passenger experience. This session will dive into the cutting-edge technologies that empower airports to track and analyze passenger ow and review use cases on how to use them. Join us on an enlightening journey as we share our experience on how Aiport Gurus helped Minneapolis-Saint Paul International Airport (MSP) identify key use cases, tackle existing challenges, and uncover new opportunities.

The audience will learn:

• Get a deep understanding about technology selection process, searching for solutions that provide actionable insights, maximum leverage, and long-term sustainability
• Explore how comprehensive data on curbside patterns, lobby utilization, check-in processes, security wait times, concession activity can transform operations
• Learn how capturing passenger sentiment, mapping the journey of all travellers becomes a strategic asset for forward- thinking airports