Susan Gray

Susan is a leading airport commercial strategy and planning consultant who works on airport redevelopment projects at airports worldwide. Susan has 25 years of experience in the airport industry. As a specialist consultant for 14 years, she has worked with airport leadership and other key stakeholders to develop programs that optimize airports' non-aviation revenues while balancing operational needs, customer experience, and brand ambitions. Susan is based in Sydney, Australia.

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Presentation

Introduction by Conference Chairs