Susan Gray
Susan is a leading airport commercial strategy and planning consultant who works on airport redevelopment projects at airports worldwide. Susan has 25 years of experience in the airport industry. As a specialist consultant for 14 years, she has worked with airport leadership and other key stakeholders to develop programs that optimize airports' non-aviation revenues while balancing operational needs, customer experience, and brand ambitions. Susan is based in Sydney, Australia.
Day -
1 - Commercial development – retail, F&B, concessions and experience - 09:00 - 09:05
Introduction by Conference Chairs
Day -
2 - Commercial development – retail, F&B, concessions and experience - 09:00 - 17:30
Introduction by Conference Chairs
