Philipp Ahrens
Ahrens has over 27 years of experience in the airport world, currently as senior vice president of center management at Vienna Airport. Ahrens holds a bachelor's degree in European law and an aviation MBA. He is a guest lecturer in the airport module at the Danube University, Krems, Austria. Ahrens has been the chairman of the ACI Europe Commercial Forum since 2023 and his hobbies include cooking and golf.
Day -
2 - Commercial development – retail, F&B, concessions and experience - 11:55 - 12:45
Panel discussion: Driving digital innovation – transforming airport retail and concessions
This panel will explore the sense and nonsense of how digital innovation is revolutionizing the delivery of products and services in airport environments. From leveraging technologies to enhance the passenger experience to implementing seamless digital solutions for retail and F&B, it will discuss the strategies shaping the future of airport commerce. Industry leaders will share insights on omnichannel integration, digital personalization and how technology is enabling airports to deliver tailored services while maximizing non-aeronautical revenues. Discover how airports are redefining commerce in a rapidly evolving digital landscape.
The audience will learn:
- The role of digital platforms in modernizing airport retail and concession delivery
- How omnichannel strategies bridge in-terminal and online commerce
- Leveraging AI and data analytics to create personalized passenger experiences
- Innovations in digital ordering and fulfillment for F&B and retail
- Best practices for implementing seamless digital solutions in airport environments
