Martijn Steur
Martijn Steur, founder and managing director of Kinetic Consultancy, is a leading expert in airport non-aviation and travel retail. With 25 years of experience, he advises airports, investors, governments and retailers in over 15 countries. He has executed multiple CRDC studies for US and EU airports. Steur is recognized for his strategic insights and serves as vice chair of the ACI Europe Commercial Forum, actively shaping the industry's future through speaking engagements and advisory roles.
Day -
2 - Commercial development – retail, F&B, concessions and experience - 11:55 - 12:45
Panel discussion: Driving digital innovation – transforming airport retail and concessions
This panel will explore the sense and nonsense of how digital innovation is revolutionizing the delivery of products and services in airport environments. From leveraging technologies to enhance the passenger experience to implementing seamless digital solutions for retail and F&B, it will discuss the strategies shaping the future of airport commerce. Industry leaders will share insights on omnichannel integration, digital personalization and how technology is enabling airports to deliver tailored services while maximizing non-aeronautical revenues. Discover how airports are redefining commerce in a rapidly evolving digital landscape.
The audience will learn:
- The role of digital platforms in modernizing airport retail and concession delivery
- How omnichannel strategies bridge in-terminal and online commerce
- Leveraging AI and data analytics to create personalized passenger experiences
- Innovations in digital ordering and fulfillment for F&B and retail
- Best practices for implementing seamless digital solutions in airport environments
