Jenny McLaughlin
Jenny has worked within the airport industry for over 20 years. Career highlights include achieving ISO 14001, airspace change, improved aircraft de-icing process, implementation of IT applications, and building an ATC facility. Jenny is dyslexic and has ADHD, and has been a speaker at several industry events on systematic inclusion and equitable safety. She advocates for human-centered design, creating a safe environment to challenge and improve the way we interact and build the world around us.
Day -
2 - Airport design, planning and development - 11:55 - 12:55
Panel discussion: Designing inclusive airports fit for the future passenger experience
Airports of the future need incremental changes and innovation that anticipate diversity and seek design solutions so that all can travel and work with dignity and inspiration. The panel will expand on the current inclusive design thinking, seek to identify the benefits to the passenger and to the airport, and highlight the interdependencies with sustainable airport development solutions.
The audience will learn:
- How inclusive design is being used in new and existing airport developments
- The benefits of inclusive design to the passenger and the airport
- How to design for a broad spectrum of diversity
- How to make inclusive design standard
- Integrating inclusive design with processes
