Lisa Braun

Lisa has over six years of experience in facilities management, starting at Berlin Brandenburg Airport while pursuing a bachelor's in technical facilities management. Over the years, she has led various projects in strategic, organizational and operational areas within the FM industry. In 2024, she successfully completed a master’s degree in real estate and FM, and in 2023 she received an IFMA scholarship, allowing her to attend FM conferences in the US to broaden her global perspective.

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Behind Closed Doors – transforming airport restrooms into experiential spaces

The Behind Closed Doors project explores a groundbreaking collaboration between architecture students and BER airport, rethinking restroom design to create unique, experiential spaces. Moving beyond functionality, this project integrates digital art installations, innovative architectural highlights and creative material choices to transform ordinary airport restrooms into immersive environments. Emphasizing sustainability, the use of eco-friendly materials enhances hygiene and ease of cleaning, while reducing environmental impact. The iterative design process fostered a dynamic exchange of ideas, leading to cutting-edge solutions for privacy, accessibility and user comfort. This presentation reveals how restrooms can elevate the traveler’s experience and contribute to overall brand identity.

The audience will learn:

• Understand the importance of creative restroom solutions in reducing stress, creating a welcoming atmosphere and improving passenger satisfaction
• Understand how airports can use restroom design to reflect cultural, artistic and architectural trends, enhancing their overall image
• Discover how sustainable materials in restroom design enhance hygiene, durability and ease of cleaning, benefiting users and maintenance teams
• Learn how iterative collaboration between engineers, architects and students leads to unique restroom designs that elevate functionality and aesthetic value

Panel discussion: Influence of smooth facility management on customer satisfaction and passenger experience

Efficient and well-structured facility management is a key driver of passenger satisfaction and overall airport experience. From cleanliness and wayfinding to maintenance and accessibility, seamless operations ensure a hassle-free journey for travelers. This panel discussion will explore best practices and innovative strategies airports can implement to optimize facility management, reduce operational disruptions, and enhance passenger comfort. Experts will share insights on the role of predictive maintenance, digital transformation, and sustainable solutions in shaping the future of terminal operations.

The audience will learn:

• The link between facility management and passenger experience – Understanding how a well-managed terminal enhances customer satisfaction
• Proactive maintenance for operational excellence – The importance of predictive and preventive maintenance in ensuring smooth airport operations
• Leveraging new technologies – Exploring digital solutions and automation to improve efficiency in facility management
• Process optimization for greater efficiency – How streamlined workflows can reduce wait times and enhance overall passenger comfort
• Sustainability in facility management – How eco-friendly initiatives can lower operational costs and improve an airport’s environmental footprint