Fabiola Pfauser

Fabiola has over 25 years of experience at Munich Airport, with expertise in passenger and terminal services, quality management, and airport consulting. She is currently leading the airport academy product management and has held various management positions since 2005, including vice president of the strategy department, general manager of terminal operations, and vice president of quality management and passenger experience. Fabiola represents Munich Airport on various committees and workgroups, including ACI World and ACI.

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Empowering airport staff through sustainable training solutions

Join us as we delve into the transformative impact of sustainable training solutions on airport staff and passenger experience. Focusing on the Munich Airport Academy, we will discuss innovative learning methods, cross-industry collaborations and comprehensive development strategies designed to empower employees. By showcasing the academy's cutting-edge facilities and examining the connection between training programs and operational success, this presentation will illuminate how a conducive learning environment can elevate employee satisfaction and better prepare airports for future challenges.

The audience will learn:

• Innovative training methods for staff development
• Impact of learning environment on performance
• Sustainable strategies for a future-ready workforce

Panel discussion: Developing the airport workforce

This discussion will begin with how we attract, then develop and retain the airport workforce. The panel will come with similarities and differences and concrete examples of how they have implemented solutions in their airports. The discussion will also touch upon the hot topic of succession planning and new approaches to learning and development.

The audience will learn:

• Attracting workforce approach applied to concrete airport examples
• New ways to develop the workforce applied to concrete airport examples
• New ways to retain the workforce applied to concrete airport examples