Pamela DeChant
Pamela DeChant is the senior vice president of concessions at Denver International Airport (DEN), overseeing strategic concessions development and the airport’s commercial master plan. With over 25 years of experience in Colorado’s business community, her career spans roles in commerce, tourism, and entrepreneurship as a former small business owner. A Denver native and graduate of the University of Colorado and University of Denver, Pamela enjoys exploring Colorado’s outdoors and sharing her signature green Chile with family and friends.
Day -
2 - Commercial development – retail, F&B, concessions and experience - 10:05 - 10:35
Elevating experiences: adapting to market, tailoring to passengers at DEN
Explore Denver International Airport’s US$2.5bn Concourse Expansion Program, focusing on its Concessions Development Plan. This presentation examines the creation of resilient, commercially viable concession nodes tailored to evolving market demands and passenger preferences. Presenters will discuss the alignment with the Concessions Masterplan, covering key requirements, analytics, design strategies and industry market outreach. Attendees will gain insights into effective development strategies and witness the successful execution of a concession node – highlighting how thoughtful design enhances the passenger experience while accommodating market variables. Join us to discover innovative approaches in airport concession planning.
The audience will learn:
- Identifying current and future passengers; understanding their tastes
- Designing for resilience, adaptability and operational excellence
- Defining the framework and design parameters for tenant brand expression
