Michael Jahn

Michael Jahn is a senior specialist for facility management digitalization at Fraport in Frankfurt, Germany. He has extensive consulting experience in the aviation industry, focusing on digitalization, automation and organizational design. Prior to this, Jahn worked in automotive production automation for various automotive OEMs. He holds a master’s degree in industrial engineering from the Technical University Darmstadt in Germany.

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Introduction by Conference Chairs

Panel discussion: Influence of smooth facility management on customer satisfaction and passenger experience

Efficient and well-structured facility management is a key driver of passenger satisfaction and overall airport experience. From cleanliness and wayfinding to maintenance and accessibility, seamless operations ensure a hassle-free journey for travelers. This panel discussion will explore best practices and innovative strategies airports can implement to optimize facility management, reduce operational disruptions, and enhance passenger comfort. Experts will share insights on the role of predictive maintenance, digital transformation, and sustainable solutions in shaping the future of terminal operations.

The audience will learn:

• The link between facility management and passenger experience – Understanding how a well-managed terminal enhances customer satisfaction
• Proactive maintenance for operational excellence – The importance of predictive and preventive maintenance in ensuring smooth airport operations
• Leveraging new technologies – Exploring digital solutions and automation to improve efficiency in facility management
• Process optimization for greater efficiency – How streamlined workflows can reduce wait times and enhance overall passenger comfort
• Sustainability in facility management – How eco-friendly initiatives can lower operational costs and improve an airport’s environmental footprint