Ralph Struck

Ralph Struck is the senior vice president for facility management at Berlin Brandenburg Airport BER and serves as a member of the airport’s supervisory board. As an experienced specialist and executive, Struck has a long-standing history of working in the aviation industry, especially at major European airports, and is skilled in negotiations, consulting, operations management, facility and real estate management, as well as airport management and development. He holds a diploma degree (master's equivalent) in civil engineering.

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Introduction by Conference Chairs

Panel discussion: Influence of smooth facility management on customer satisfaction and passenger experience

Efficient and well-structured facility management is a key driver of passenger satisfaction and overall airport experience. From cleanliness and wayfinding to maintenance and accessibility, seamless operations ensure a hassle-free journey for travelers. This panel discussion will explore best practices and innovative strategies airports can implement to optimize facility management, reduce operational disruptions, and enhance passenger comfort. Experts will share insights on the role of predictive maintenance, digital transformation, and sustainable solutions in shaping the future of terminal operations.

The audience will learn:

• The link between facility management and passenger experience – Understanding how a well-managed terminal enhances customer satisfaction
• Proactive maintenance for operational excellence – The importance of predictive and preventive maintenance in ensuring smooth airport operations
• Leveraging new technologies – Exploring digital solutions and automation to improve efficiency in facility management
• Process optimization for greater efficiency – How streamlined workflows can reduce wait times and enhance overall passenger comfort
• Sustainability in facility management – How eco-friendly initiatives can lower operational costs and improve an airport’s environmental footprint