Maurice Jenkins

Maurice has more than thirty years' experience committed to achieving strategic growth and technology objectives for MIA. He has been a keen adopter of self-service technologies and has encouraged airlines serving the airport to embrace innovation. Before his role as a CIO, he was responsible for defining and managing IT capital assets and IT management processes to ensure their successful implementation and project integration. He previously served as the aviation department’s chief information officer/director of information systems, responsible for the development and implementation of standards-based policies and procedures that support business operations, and thereby improved the overall quality of service of enterprise IT systems.

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Introduction by Conference Chairs

Introduction by Conference Chairs

Introduction by Conference Chairs

Panel discussion: AI, automation and robotics – the airport is coming alive!

Uncovering the hidden threats in airports

In a developing digital landscape – perceived threats in cybersecurity within transportation networks (specifically airports) – MIA (Miami International Airport) has identified that what operations directors commonly believe is a threat versus a changing reality in relation to cyber threats to critical infrastructure – and has identified new technologies powering innovation with observation as the key.

The audience will learn:

• A greater understanding of invisible threats
• The positive impact of innovation in security applications
• Available technology

Panel discussion: AI's impact on the airport workforce

This panel will explore the transformative effects of artificial intelligence on the airport workforce, focusing on challenges and opportunities. Topics will include AI-driven automation of core processes, passenger experience and predictive maintenance, which promise to enhance efficiency and safety. The discussion will also address potential workforce displacement and strategies for upskilling employees to work alongside advanced technologies. Attendees will gain insights into how AI can augment human roles, improve passenger experiences and streamline airport operations, ensuring a more resilient and adaptive workforce for the future.

The audience will learn:

• Airport, airline and government applications for AI-driven automation to enhance efficiency, experience and security
• Ways airports leverage AI for predictive maintenance to improve operational efficiency
• Strategies for upskilling employees to work alongside advanced AI technologies
• Insights into how AI can augment human roles and improve passenger experiences
• Current applications of AI in airports around the world and possible uses in the future