Jeremy Corfield

Jeremy Corfield, a partner at CPI, excels in guiding airport stakeholders on strategy, commercial planning, retail, digital and advertising. With a global footprint, he has contributed to projects on six continents, from major hubs to regional airports. Formerly leading a business operating in 40+ airport terminals, Jeremy combines vast experience with dedication to industry education, delivering the industry’s leading and longest-standing training on optimising non-aeronautical revenues several times a year, along with customised programmes for airport owners and operators.

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Introduction by Conference Chairs

Introduction by Conference Chairs

Panel discussion: Inclusive retail – expanding revenues through accessible shopping experiences

This panel will explore how making airport retail more accessible and barrier-free can unlock new revenue opportunities while enhancing the shopping experience for passengers with disabilities. Learn how airports design their commercial spaces (retail, dining and lounges) to cater to a wide range of accessibility needs, from physical disabilities to cognitive and sensory impairments. Panelists will discuss how creating ergonomic retail environments, offering accessible wayfinding solutions for all and implementing universal design principles in retail, lounge and gate areas positively impact non-aeronautical revenues.

The audience will learn:

• How inclusivity measures can also be profitable, maximizing enjoyment and encouraging spend
• The importance of considering those with physical, sensory and cognitive access requirements within retail spaces
• Hints and tips and ‘quick wins’: take home actions that you can implement now
• How to become a more inclusive employer by designing for staff members within retail areas, too