Speaker Details

Claire Donnellan Customer Centric Consulting

Claire Donnellan

A respected aviation expert with over 30 years of experience spanning regional and international airlines, airports, and industry associations. A qualified human-centered designer, that develops customer strategies, manages complex stakeholder engagements, and creates strategic alignment. She peer reviews and optimizes conceptual designs and operational plans—from small projects to Master Plans. Work spans regional to major airports, global and national associations, commercially focused assets, and inclusive not-for-profits, reflecting her commitment to balancing innovation with impact.

Presentation

Introduction by Conference Chairs