Satyaki Raghunath

Satyaki took on the role of chief operating officer of BIAL in November 2023. Previously, he served as the chief strategy & development officer of BIAL for over five years. In his current role, he is responsible for the overall operational delivery, customer experience, and strategy & development of BLR Airport. Satyaki came to BIAL with over two decades of experience across the aviation and transport industry globally, advising on business, finance, strategy, commercial, regulatory and project-related initiatives for airlines and operators of aviation and transport infrastructure. Satyaki is a licensed architect and an alumnus of the University of California, Berkeley and the Harvard Business School.

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Introduction by Conference Chairs

Building the new gateway to India

Over the past 16 years, Kempegowda International Airport, Bengaluru, has grown to be India's third-busiest airport in terms of passenger and cargo volumes. Over the past five years, we have commissioned a new runway, an award-winning terminal and a reputation for customer-centricity, digital transformation and environmental stewardship. This presentation will outline our journey over the last five years and what we're doing to become the new gateway to India – from an ambitious US$2bn capital program, to partnerships with airlines, investment in world-class infrastructure and a focus on operational and customer experience.

The audience will learn:

• Customer experience and operational excellence
• Hub development and marketing
• Commercial development
• Sustainability

Panel discussion: Scaling for success: managing growth in thriving aviation regions

Developing hubs in thriving regions and future megahubs; strategies to handle increasing passenger volumes and cargo demands while maintaining service quality.

The audience will learn:

• Infrastructure expansion and modernization
• Operational efficiency and innovation
• Environmental sustainability
• Stakeholder collaboration