Jai Ferrell

Jai Ferrell is the deputy general manager and chief commercial officer for the busiest airport in the world, Hartsfield-Jackson Atlanta International Airport (ATL). Ferrell’s professional responsibilities include oversight of the airport’s commercial division – comprised of revenue functions for parking, ground transportation, concessions (food, beverage, retail and services), customer experience and marketing and brand strategy, as well as management of airline affairs, real estate development, property management and passenger and cargo air service programs.

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Presentation

Enhancing airport services for passengers from home to gate

This presentation delves into how airports of the future can use data from smart devices to enhance customer experiences from home to gate. We'll explore collecting and securing data like rideshare details and wi-fi searches. Highlights include personalized travel planning, integrating rideshare services with flight schedules, and at-home check-in and boarding processes. We'll discuss smart apps for seamless airport navigation and potential future technological advancements. The goal is to demonstrate how smart technology can streamline airport operations and offer travelers a more personalized, convenient and enjoyable journey, starting right from their homes.