Rob Broere
Rob Broere has 42 years' experience in the aviation PSS (Passenger Services Systems) and has been managing the PSS systems for Emirates and Mercator from 1995 to 2013. From 2011 to 2017 representing Emirates, he was the Chairman of the IATA Simplifying the Business program and Think Tank that amongst others launched the NDC, OneOrder and OneID initiatives. Until his retirement from Emirates has been the Chairman of the IATA Travel standards Board that oversees all standards around airport passenger processes including Check-in and Baggage.
He passionately believes that the travel eco-system is outdated based on 50+ year old standards. He has started in 2020 his own Consultancy called “TravelMustChange” that supports airlines, airports, and IT providers with advice on how the industry currently works and how it must change. He has been a regular speaker at various PTC, IATA, and other conferences on topics around the passenger experience.
Presentation
Introduction by Conference Chairs