Wan-Jung Chen
Wan-Jung Chen is the administrator of the Business Department at Taiwan Taoyuan International Airport Corporation Ltd. She is in charge of the administration of retail and F&B contracts. Taiwan Taoyuan International Airport (TTIA) has been operated by Taiwan Taoyuan International airport Corporation Ltd since 2010 one of government-owned companies. TTIA has coordinated all the organizations running in TTIA when encountering conflicts and turning negative situations into positive ones. Wan-Jung Chen is involved in assisting retail or restaurant operators to launch programs improving airport operations and increasing revenue to achieve a win-win situation in the public and private sectors.
Presentation
The transformation of user-friendly facilities in TTIA
During the past few years, Taiwan has been one of the few countries implementing strict border control. As a result, TTIA has been struggling to strike a balance between executing strict epidemic prevention and replacing common facilities. Considering user behavior, experience and space allocation, we have installed a variety of advanced facilities, including restrooms, praying rooms, retail shops, etc. With the pandemic ending and the reconstruction of public facilities, we are now ready to welcome passengers from all over the world.