Pioneering for the next-gen delay code determination with AHM732
Day 1: Tuesday, April 16 - 15:00
Jeffrey Schäfer, process owner, aircraft turnaround, Royal Schiphol Group, NETHERLANDS
Synopsis: On-time performance is crucial in aviation, and pinpointing delay sources is essential for maintaining top-notch operations. IATA's AHM732 delay code scheme marks a significant advancement, providing detailed, unbiased insights into delays. However, it presents complexity with an overwhelming number of codes for dispatchers to choose from in real time. The path to superior delay reporting lies in leveraging AI algorithms to aid decision makers in selecting delay reasons. This session will explore how AI can facilitate high-quality delay reporting, allowing the new delay codes to propel the aviation industry forward.
Audience will learn:

• How digital solutions can help to get better delay information
• How to capitalize on available and emerging technologies to better understand operations
• What roles airport should take in performance management
• How airports and airlines can use the data for actionable insights
• How airports and airlines can collaborate to move the entire industry forward

Panel discussion: Towards fully autonomous baggage operations – why, what and how?
Day 3: Thursday, April 18 - 09:05
Ming Sue Koh, executive vice president, engineering and development, Changi Airport Group, SINGAPORE
Idar Sørgjerd, head of baggage handling, Avinor, NORWAY
Rahel de Vriend, head of innovation research and scouting, TNW, NETHERLANDS
Scott Goodwin, assistant vice president, Greater Orlando Aviation Authority, USA
Sven Platschorre, director of airport solutions, Vanderlande, NETHERLANDS
Dennis van Kleef, program lead - baggage, Royal Schiphol Group, NETHERLANDS
Andrew Garner, founding partner, The Foursails Partnership Limited, UK
Synopsis: Achieving advanced automation beyond the baggage handling system: join this discussion on the evolving landscape of automating the end-to-end baggage journey. Learn from airport representatives and industry experts as they delve into the driving forces, challenges and collaborative efforts required to realize higher levels of automation. Discover how operators' roles are evolving toward supervision as robotics and autonomous vehicles reshape baggage operations, contributing to increased sustainability. Gain insights into the future of baggage handling and the path toward enhanced efficiency, sustainability and autonomy.
Audience will learn:

• Enhanced working conditions: how automation improves the well-being of baggage operators and reduces manual handling
• Human-automation synergy: how human-automation synergy drives the evolution of baggage handling while prioritizing sustainability and job satisfaction
• Stakeholder collaboration: insights into the collaborative efforts required to achieve fully automated baggage operations
• System design insights: essential considerations for planning and designing automated baggage systems for optimal performance and reliability
• Passenger satisfaction: how to ensure accurate and on-time baggage delivery, every time, for an excellent travel experience

Journey to net zero carbon – projects implementation in Schiphol
Day 1: Tuesday, April 16 - 10:35
Annieke Smith, sustainability expert, Royal Schiphol Group, NETHERLANDS
Gertjan Harkink, senior project manager airports, Deerns, NETHERLANDS
Synopsis: Decarbonizing the aviation sector is an urgent need. Airports are active contributors to this challenge. Implementing circularity and sustainability with a holistic approach at the campus level would lead to achieving decarbonization targets and economic benefits. Schiphol Airport will share its experience and efforts in decarbonizing the energy network and implementing circularity. Several ongoing projects will be presented as showcases.
Audience will learn:

• An holistic design approach is key to achieving optimal results during the operational time
• Circularity and sustainability projects are most successful when implemented at the campus level
• Introducing the material hub
• How to build a profitable business case for circular and sustainable solutions
• Five takeaways on the journey to net zero carbon

Panel discussion: Intermodal challenges and opportunities – air-to-rail, autonomous, eVTOL
Day 1: Tuesday, April 16 - 11:00
Simon Graf, senior project manager and commercial director, Fraport & FRA Vorfeldkontrolle GmbH, GERMANY
Arnas Dumanas, chief development officer, Lithuanian Airports, LITHUANIA
Klaas Boersma, senior strategic advisor airport masterplanning, Royal Schiphol Group, NETHERLANDS
Barth Donners, leading expert aviation and intermodal transport, Royal HaskoningDHV, NETHERLANDS
Synopsis: The panel will be a discourse on the topic of how airports can facilitate a more seamless intermodal connectivity; from traditional air-to-rail to soon-to-be-introduced autonomous vehicles and eVTOL. The different panelists will illustrate how they tackle this challenge with examples of concepts that have recently been implemented or are in the planning stage.
Audience will learn:

• How air and rail operators are working toward a more seamless integration at the airport
• The challenges and opportunities the advent of new autonomous and eVTOL transportation modes pose for airports
• How the digitally enhanced passenger journey will offer freedom of choice for the journey (from) home
• Best practices of intermodal integration at airports

The airport as a data platform, improving collaboration through data
Day 2: Wednesday, April 17 - 13:00
Lennert l'Amie, CIO, Royal Schiphol Group, NETHERLANDS
Synopsis: Airports traditionally function as transportation hubs operating within conventional business models. However, today, airports are also transforming into data platforms that harness data and information from their operations and physical assets. But only when an airport combines and shares this data with its stakeholders and partners does it lead to improvements in operational efficiency, passenger experience and safety and security. By collecting and sharing data through APIs, dashboards and direct integrations, Schiphol empowers all airport stakeholders to make informed decisions. Join this session to discover how Schiphol is optimizing airport operations and moving toward augmented decision making and autonomy.
Audience will learn:

• Data sharing
• Data platforms
• AI in operations