Host Airport Group AENA

April 8 & 9, 2025, 09:00-17:30 and April 10, 2025, 09:00-15:00

---

North Convention Center, IFEMA Madrid, Spain

A prestigious conference that was first held in Hamburg in 1998, it has grown to become a staple for aviation industry leaders and influencers. Expect to meet with 1,750+ conference attendees from around the world, featuring board members, CEOs, managers and their teams.

Over three days, Passenger Terminal Conference will engage and inspire through the extensive knowledge and experience of hundreds (400+) of industry experts.

There will be more of what you’ve come to know and love, more of what needs to be addressed, more of what you need to help you in your role in the industry.

This brief conference guide covers some of the subjects you can except to hear about next year while we work hard on bringing you the full, and best-ever conference program!

---

Networking & refreshments

Throughout the conference, opportunities for morning networking with refreshments and pastries will be available from 8am. Delegates and speakers will also benefit from coffee breaks with snacks, morning and afternoon, as well as lunches, with a variety of international cuisine. These elements make space to reflect on the learnings from the conference, and connect with friends, colleagues and industry peers, old and new.

---

BOOK YOUR CONFERENCE PASS & SECURE A 10% DISCOUNT

EXTRA 5% DISCOUNT FOR BOOKINGS OF 5+ DELEGATES
*Terms apply

*Last-day passes are available for April 10 only, and cannot be transferred to other days

---

Day 1 – April 8, 2025

---

08:25 - Welcome to Passenger Terminal Expo and Conference on behalf of UKi Media and Events

08:30 - Opening address and keynote speech

Maurici Lucena Betriu, Chairman and CEO of the Board of Directors of Aena S.M.E., S.A., SPAIN

---

Accessibility and Assisted Travel

Day 3 - April 10, 2025, 09:00-15:00

Your Conference Chairs:
Emily Yates, head of accessibility and inclusive design, Mima, UK
Roberto Castiglioni MBE, accessible air travel evangelist, Reduced Mobility Rights Limited, UK

The track will cover topics such as:

• Leading the Way in Accessibility
• Training Staff for Excellence in Assisted Travel
• Best Practices for Non-discrimination in Air Travel
• Technology in Assisted Travel
• Collaborating on Global Accessibility Standards
• Addressing Aging and Mobility Challenges
• Inclusive Environments for Diverse Passenger Needs

---

Advanced Air Mobility (AAM), Vertiports, and Infrastructure

Day 2 - April 9, 2025, 09:00-17:30

Your Conference Chairs:
Dr Vassilis Agouridas, co-chair, IDI platform, ERTICO - ITS Europe, BELGIUM
Velissarios Eleftheriou, CEO, TotalCDM, GREECE

The track will cover topics such as:

• Preparing Airports and Cities for the Arrival of eVTOLs
• The Future Business Case of Vertiports
• Managing / Adapting Airspace for Advanced Air Mobility
• The Business Case for AAM Ecosystem
• Regulation and Safety in AAM
• Public Acceptance of AAM
• Innovative Vertiport Designs for Future Needs

---

Airport Cities, Regions, and Transport Connections

Day 1 - April 8, 2025, 09:00-17:30

Your Conference Chairs:
Alena Maximova, communications and EU projects officer, Airport Regions Council, BELGIUM
Sergio Alegre Calero, director general, ARC - Airport Regions Conference, BELGIUM

The track will cover topics such as:

• Airport Cities as Catalysts for Economic Growth
• Integrated Transport Hubs
• Future Growth with Sustainable Transport Solutions
• Global Case Studies
• Enhancing Connectivity
• Facilitating Seamless Intermodal Transport
• Strengthening Regional Ties Through Planning

---

Airport Design, Planning, and Development

Days 1, 2 and 3 - April 8 and 9, 2025, 09:00-17:30 and April 10, 2025, 09:00-15:00

Your Conference Chairs:
Mark Wolfe, principal, Populous, AUSTRALIA
Nancy Stern, Vancouver Airport Authority in-house architect, Vancouver Airport Authority, CANADA
Tim Walder, deputy chair, British Aviation Group (BAG), UK

The track will cover topics such as:

• Future-Proofing Airports
• Trends and Innovations in Airport Design
• Case Studies from Airports Around the World
• Balancing Aesthetics, Function, and Sustainability
• Universal Design from the Outset
• Merging Digital and Physical Experiences
• Resilient Airport Planning for Future Needs

---

Airport Design, Planning, and Development – Middle East and Asia Pacific

Day 2 - April 8, 2025, 09:00-17:30

Your Conference Chairs:
Ashwini Thorat, chief of design and planning, Adani Airport Holdings Ltd, INDIA
Satyaki Raghunath, chief operating officer, Bangalore International Airport Limited, INDIA

The track will cover topics such as:

• Creating Mega-Hubs in Thriving Aviation Regions
• Balancing Local and Global Needs
• Sustainability in Rapidly Growing Regions
• Public-Private Partnerships
• Creating Airports as Destinations
• Resilient Airports for High Passenger Volumes
• Iconic Structures Reflecting Local Identity

---

Aviation Security, Technology, Process, and People

Days 1, 2 and 3 - April 8 and 9, 2025, 09:00-17:30 and April 10, 2025, 09:00-15:00

Your Conference Chairs:
Anne Marie Pellerin, Founder and Managing Partner, LAM LHA, USA
Catherine Piana, director general, ASSA-i Aviation Security Services Association - International, BELGIUM
Donald Zoufal, consultant, CrowZ Nest Consulting, USA
Johnnie Müller, senior vice president, security services and crisis response, Copenhagen Airports, DENMARK
Neville Hay, director of training, Interportpolice, UK

The track will cover topics such as:

• Future of Airport Security and Youth’s Role
• Threat, Risk and Geopolitics
• AI/Gen AI in Aviation Security
• Human Factors in Security
• Cyber in Aviation Security Context
• Liquids, Shoes, Making Measures “Short-Term”
• Protecting the Skies – AAM and Drones

---

Commercial Development, Retail, F&B, Concessions, and Experience

Days 1 and 2 - April 8 and 9, 2025, 09:00-17:30

Your Conference Chairs:
Jeremy Corfield, partner, CPI, Australia
Susan Gray, managing director/partner, Concession Planning International, Australia

The track will cover topics such as:

• Retail Experience in a Competitive Space
• Innovative Design of Retail, F&B Areas
• Advertising Revenues, Creating Compelling Content
• The Changing Face of F&B
• Airport Commercial Strategy
• Personalized Retail Experiences
• Loyalty Programs

---

Customer Service, Passenger, and Workforce Experience

Days 1, 2 and 3 - April 8 and 9, 2025, 09:00-17:30 and April 10, 2025, 09:00-15:00

Your Conference Chairs:
Claire Donnellan, director, Customer Centric Consulting, Australia
Jerry Angrave, customer experience director, Empathyce, UK

The track will cover topics such as:

• Future of Personalized Passenger Services
• Inclusive and Welcoming Environments
• Managing Passenger Expectations
• Empowering Workforce for Better Service
• Marketing and Communications Role
• Strategies to Elevate Customer Service
• Responding to Passenger Behavior Trends

---

Digital Identification (and Wallets) in Travel

Day 3 - April 10, 2025, 09:00-15:00

Your Conference Chairs:
Annet Steenbergen, advisor - digital identity in travel, Annet Steenbergen, Netherlands
Rob Broere, CEO, Travel Must Change, United Arab Emirates

The track will cover topics such as:

• Biometrics and the Future of Travel
• The Rise of Digital Wallets
• Securing Digital Wallets
• Personal Data and Data Privacy
• Digital Identity Systems for Smooth Travel
• Standardized Digital Identity Protocols
• Global Standards for Digital ID

---

Environment and Sustainability

Days 1 and 2 - April 8 and 9, 2025, 09:00-17:30

Your Conference Chairs:
Emanuel Fleuti, head of sustainability and environment, Zurich Airport, Switzerland
Dr Mary Kerins, former head of health, safety, sustainability and environment at DAA, Mary Kerins, Ireland

The track will cover topics such as:

• Achieving Net-Zero Emissions
• Circularity of Waste Products
• Replacing Fossil Fuels
• Eco-Friendly Airport Initiatives
• Environmental Standards
• Airports’ Progress Made on Roadmaps
• Adapting to Climate Change

---

Facilities Management and Safety

Day 3 - April 10, 2025, 09:00-15:00

Your Conference Chairs:
Michael Jahn, senior specialist facility management, Fraport AG, Germany
Ralph Struck, senior vice president - facility management, Flughafen Berlin Brandenburg GmbH | Berlin Airport, Germany

The track will cover topics such as:

• Innovation in Facility Experiences
• Smart Airport Facilities
• AI Predictive Maintenance
• Data-Driven Maintenance
• Training for Safety and Compliance
• Strategic Asset Management
• Workforce Efficiency and Relief

---

Future Airports

Day 1 - April 8, 2025, 09:00-17:30

Your Conference Chairs:
Joël Couillandeau, CEO, Merchant Aviation, Groupe ADP, USA
Rick Belliotti, deputy chief officer - information technology, Austin-Bergstrom International Airport, USA

The track will cover topics such as:

• Out of the Box Thinking
• Clever, Connected Airports
• Does the Past Hold Answers for the Future?
• Whole Industry Collaboration
• Innovation Strategies
• Leader’s Goals and Priorities for the Future
• Constructing Future Airports

---

Increasing Airport Capacity and Flexibility

Day 3 - April 8, 2025, 09:00-17:30

Your Conference Chair:
Arturo Garcia, COO, Avports, USA

The track will cover topics such as:

• Harnessing Technology for Capacity Growth
• Resilient, Adaptable Airport Spaces
• Peak Period Management
• Learning from Expansion Case Studies
• Strategies to Boost Capacity and Flexibility
• Optimized Airside and Landside Operations
• Overcoming Challenges

---

Management and operations - increasing capacity and efficiency, airside

Day 1 - April 8, 2025, 09:00-17:30

Your Conference Chairs:
Velissarios Eleftheriou, CEO, TotalCDM, Greece
Etienne van Zuijlen, managing director, e10CDM | aviation consultancy, Netherlands

The track will cover topics such as:

• Maximising Airside Efficiency through APOC, AOP, TAM
• Airside Safety Best Practices to Reduce Risk
• Automation in Airside Operations
• Improving Aircraft Turnaround Times
• Workforce for Airside Operations: Attraction, Training and Retention
• Monitoring Airside with Advanced Tech
• AL /ML in Airport Airside Operations

---

Technovation

Days 1, 2 and 3 - April 8 and 9, 2025, 09:00-17:30 and April 10, 2025, 09:00-15:00

Your Conference Chairs:
Maurice Jenkins, chief innovation officer, Miami International Airport, USA
Samuel Ingalls, principal consultant, Barich, USA

The track will cover topics such as:

• AI and Automation at Airports
• Digital Twins and Smart Airports
• Future-Proofing Airports through Innovation
• Innovations in Passenger and Baggage Processing
• Cybersecurity in a Connected Airport
• Seamless, Touchless Journeys
• Data Analytics to Optimize Airport Activities
• Digital Platforms for Enhanced Traveler Experience

---

Subject to change and addition