Day 1: Tuesday, April 8

Introduction by Conference Chairs

Anne Marie Pellerin
Founder and managing partner
LAM LHA
USA

Catherine Piana
Director general
Aviation Security Services Association - International
Belgium

Donald Zoufal
President/lecturer
CrowZnest Consutling, Inc./University of Chicago
USA

Johnnie Müller
Senior vice president of security services and crisis response
Copenhagen Airports
Denmark

Neville Hay
Director of training
Interportpolice
UK

09:05

Enhancing landside security at Hong Kong International Airport (HKIA)

Duncan Stuart McCosh
Deputy executive director (operations I)
Aviation Security Company Limited
Hong Kong

After thousands of anti-government protesters occupied HKIA during serious social unrest in 2019, HKIA actively sought to enhance its landside security by implementing a series of measures. These include the establishment of a new, non-LEA contingency response unit, the creation and deployment of a specially trained canine unit to detect explosives, arms, and ammunition, reinvigorating behavioral detection training for airport staff, revitalizing the airport's overall security awareness program and boosting surveillance and monitoring capacity via technology.

What the audience will learn

• Necessity of enhancing landside security using HKIA as an example
• Introduction to the measures in place at HKIA and their effectiveness
• Sharing the joint approach adopted toward landside security at HKIA
• Exchange of best practices and identifying evolving threats

09:35 - 10:35

Panel discussion: Securing the skies – exploring current and future security practices

Andy Walker
Security operations manager
Gatwick Airport Ltd
UK

Jim Bamberger
Division Director, MPAC
Transportation Security Administration
USA

Oleksiy Dubrevskyy
Director general
Kyiv Boryspil Airport (KBP)
Ukraine

Raimond Ranne
Assistant commissioner, Security Operations Center
Chicago Department of Aviation
USA

More people to be announced To be announced
To be announced
Na1

Panel Moderator:

Anne Marie Pellerin
Founder and managing partner
LAM LHA
USA

10:35 - 10:55

10:55

Preparing for the innovative future of airport security by changing the culture

Audur Sveinsdottir
Director of airport security
Isavia
Iceland

Torben Nielsen
Partner and founder
Conscious Consulting
Denmark

In an airport environment where the future continuously calls for innovation, the key enabler for successful transformation is a company culture where constructive behavior is valued. In 2021, Isavia, the operator of Keflavik International Airport in Iceland, started a journey of improving employee culture through cascading leadership. This talk will give an insight into how employee culture can negatively affect the process of change, and how an investment in transforming a defensive employee culture into a constructive one had a significant impact on employee satisfaction and consequently the process of change.

What the audience will learn

• How company culture affects implementation of innovative changes
• Method of changing culture within the company
• Results of cultural journey on employee satisfaction link with customer satisfaction

11:25 - 12:25

Panel discussion: Human-factor principles in airport security

This panel will explore the vital role of human factors in aviation security. As security threats evolve, making sure that the aviation security workforce is supported by the organization, has a working environment that enables optimal performance, and that the technology systems are designed with user requirements in mind has never been more important. The panel will discuss the challenges and barriers to ensuring that the security workforce is recruited and selected for the diverse range of roles and responsibilities, trained to required competency standards and able to deliver effective and sustainable performance within an organization and culture that supports workforce professionalism.

What the audience will learn

• How human factors considerations can improve operational efficiency
• The benefits of a highly motivated workforce and the consequences of a poorly motivated workforce
• Best practices in creating a security culture that prioritizes workforce well-being and operational efficiency
• How human factors can support the deployment and use of technology systems
• Financial consequences of not applying human factors

Alan Tan
Senior vice president aerodrome safety and aviation security
Changi Airport Group
Singapore

Kevin Sawyer
Head of international operations and development
CAA International
UK

Piétrick Voyer
Director of operations
Grantley Adams International Airport
Barbados

Dr Yanik Sterchi
Professor of applied psychology
CASRA/FHNW
Switzerland

Panel Moderator:

Andrew McClumpha
Director, standards and practices
InterportPolice
UK

12:25 - 13:45

13:45

Insights into Kyiv Boryspil Airport operations during the wartime period

Oleksiy Dubrevskyy
Director general
Kyiv Boryspil Airport (KBP)
Ukraine

The presentation focuses on airport resilience and business continuity during the war in Ukraine, including assumptions, approach to planning and lessons learned.

What the audience will learn

• Insights and challenges of airport operations during wartime
• Business continuity and operational readiness
• Impact of the geopolitical situation on the airport sector

14:15 - 15:15

Panel discussion: Risky business – interdisciplinary strategies for managing risk in aviation security

Risk is a constant probability of concern for aviation security professionals, but risk can be systematically approached and effectively managed across a spectrum of threat environments. This panel of aviation professionals will delve into the multifaceted nature of risk and its associated challenges, such as climate, cyber threats, third-party actions, or products. The panel will discuss the importance for managing risks through information intelligence, process improvements, employee measures, and technological advancements.

What the audience will learn

• Strategies for addressing risk in high-threat environments
• Application of strategic risk management principles within the aviation sector through case study analysis
• Development of programs to mitigate critical cyber risks
• Employment of intelligence to comprehend and address risk factors
• Utilization of emerging technologies to bolster risk management strategies

Wendy Reiter
Director of aviation security and public safety
Port of Seattle
USA

Johnnie Müller
Senior vice president of security services and crisis response
Copenhagen Airports
Denmark

David Peeples
CEO
Intellisoft
USA

Mark Crosby
Vice president of aviation
McCarthy Building Companies
USA

Panel Moderator:

Donald Zoufal
President/lecturer
CrowZnest Consutling, Inc./University of Chicago
USA

15:15 - 15:35

15:35

Interview: Accessibility in passenger security

Andy Walker
Security operations manager
Gatwick Airport Ltd
UK

Anna-Ruth Cockerham
Accessibility manager
London Gatwick Airport
UK

Security is a key part of every passenger's journey through the airport and can pose a particular challenge for disabled passengers who require assistance or adaptive searches. This session will focus on the challenges that passengers and security officers face supporting accessibility and inclusion in security, looking at solutions that can create an inclusive passenger experience and maintain an effective security operation.

What the audience will learn

• How to support passengers with hidden disabilities
• Ensuring dignified and efficient searches for passengers with disabilities
• Promoting understanding of disability in large security officer populations
• Ensuring understanding of the security process for passengers with disabilities
• Understanding the effect of next-generation technology on accessibility

16:00

Innovating security checkpoints for the passenger experience of the future

Christina Peach
Deputy Assistant Administrator
Transportation Security Administration
USA

Christopher DiPrima
Acting airport planning manager
San Francisco International Airport
USA

Brian Lewis
Senior engineer - DHS S&T support contractor
Noblis
USA

The US Department of Homeland Security Science and Technology Directorate is advancing aviation screening for passengers and officers by reducing wait times, meeting the needs of travelers with limited mobility and developing new concepts of operations to address the growing number of travelers. Changing the current checkpoint concept will have profound implications for government, airports, airlines and industry. We will discuss transformative and foundational research and development underway, future concepts already being explored, and the challenges and opportunities the world face transitioning research and development into reality.

What the audience will learn

• Moving away from a checkpoint model is possible and the foundational development to enable a dispersed screening environment is underway
• Changing the current checkpoint concept of operations creates broad opportunities for a collaborative business model between airlines, airports and government
• Disjointed regulatory environments hinder the art of the possible, requiring regulators and government stakeholders to streamline efforts

16:30 - 17:30

Panel discussion: Insider threat - best practices, new measures

Alan Tan
Senior vice president aerodrome safety and aviation security
Changi Airport Group
Singapore

Dr Ben Wong
Head of aviation security science, technology and innovation
UK Civil Aviation Authority
UK

Dr David BaMaung
Director
Able Security Consultants
UK

Johnnie Müller
Senior vice president of security services and crisis response
Copenhagen Airports
Denmark

Navaid Ahsan
Head of AVSEC operations
Etihad Airways
United Arab Emirates

Panel Moderator:

Catherine Piana
Director general
Aviation Security Services Association - International
BELGIUM

Day 1: Tuesday, April 8

Introduction by Conference Chairs

Jeremy Corfield
Partner
CPI
Australia

Susan Gray
Managing director/partner
Concession Planning International
Australia

09:05

The new age of travel retail: building loyalty through experience

Marta Abardia Meneses
Director of commercial services
Aena
Spain

The presentation's focus is on innovation and how customer experience can be the key differentiator in the context of travel retail for new generations. This includes the transformation of airport retail – how it’s evolving from transactional to experiential; emotional connection with travelers – the importance of creating memorable moments in a competitive environment; and new generational expectations – how millennials and Gen Z seek authenticity, sustainability and unique experiences.

What the audience will learn

• The evolution of travel retail at airports
• How to achieve what millennial passengers expect from the shopping experience at airports
• Building customer experience and loyalty

09:35

Creating and curating the world's No. 1 choice for airport shopping

Tab Musleh
Chief retail and hospitality officer
Qatar Airways
Qatar

10:05

10:35 - 10:55

10:55

Presentation to be announced

Nico Reifkogel
Director business development sales
Gebr. Heinemann
Germany

11:25

The evolution of the airport essentials category, and the changing face of electronics

Andrew Harrison
Managing director, UK travel
WHSmith
UK

11:55

Redefining retail therapy: conscious consumerism's influence on airport shopping

Swapnal Kulkarni-Chouhan
Head of Competence Center (airport management & commercial)
Munich Airport International
Germany

This presentation will explore the emerging trend of conscious consumers and its impact on shopping behavior. It will focus on the evolution of airport shopping experiences, services and convenience in response to this trend. An examination of initiatives undertaken by Munich Airport and EWR will provide insights into their importance in enhancing the overall passenger experience. The presentation will emphasize the significance of embracing evolving retail structures, consumer habits and local communities to meet modern traveler expectations.

What the audience will learn

• Understand the impact of conscious consumerism on shopping behaviors
• Monitor industry trends to stay ahead of the competition
• Adapt to changing retail structures, habits and local communities to meet modern traveler needs

12:25 - 13:45

13:45 - 14:30

Panel discussion: The next evolution of CX delighters in an airport

The panel will explore the next evolution of 'CX delighters' within the airport food and beverage ecosystem, presenting key takeaways from extensive research conducted across select US airports and highlighting elements that can transform routine dining into memorable experiences. Insights will reveal how airports can enhance customer journeys through personalized digital touchpoints like pre-trip menu previews and real-time updates, and showcase opportunities for using AI technologies, such as digital avatars, to provide tailored recommendations, anticipate traveler needs and create seamless, engaging interactions that drive loyalty and elevate the travel experience.

What the audience will learn

• Understand how airports can leverage insights from our research methodology to elevate passenger engagement and create more tailored, impactful experiences
• Learn how pre-trip engagements can engage and entice passengers even before they reach the airport
• Explore AI-driven digital avatars that provide personalized food recommendations, guiding passengers based on dietary needs and preferences
• Understand how real-time, spot food offers during delays or disruptions can turn inconveniences into rewarding experiences
• Discover ways to offer in-transit passengers tailored 'food tours', enhancing their layover experience with curated dining stops

Andrew Weddig
Executive director
Airport Restaurant & Retail Association
USA

Dr Satheesh Seenivasan
Associate professor
Monash University
Australia

Panel Moderator:

Sushanta Das
CEO
tRetail Labs
AUSTRALIA

14:30

Maximizing dwell time potential – the Quito experience

Santiago Andrade
CIO
Quiport
Ecuador

Two key aspects must be considered in airport management: the importance of investigation and systemic observation. In aviation, 'systemically' refers to understanding the interrelationships and dependencies among all stakeholders in the passenger journey. True efficiency cannot be achieved through isolated solutions, which lead only to congestion and poor decision making. By leveraging advanced technology and adopting a holistic perspective, dwell time, or the renowned golden hour, can be managed to streamline processes, maximize commercial revenues and enhance customer satisfaction, ultimately driving business success in the airport sector.

What the audience will learn

• Optimization of operational processes: dwell time directly impacts operational efficiency by identifying bottlenecks and adjusting passenger flow management strategies
• Maximizing commercial revenues: increased passenger dwell time leads to higher spending in commercial concessions, significantly boosting non-aeronautical revenues
• Technological innovation and data analytics: the use of advanced tools and analytics to measure dwell time provides real-time insights
• Enhancing the passenger experience: reducing friction points like security control optimizes dwell time and enhances overall passenger satisfaction
• Strategies to improve critical touchpoints: using technology to streamline processes in key areas, such as security, reduces wait times

15:00

Communication tool driving employees’ motivation and execution quality

Charlotte Delmas
Chief operational performance officer
Lagardère Travel Retail
France

Matthew Birbeck
VP Southern Europe
Yoobic
Spain

A key challenge in the past few years in travel retail and airports has been recruitment, retention and motivation of staff as a key lever to develop sales and high-quality experiences. TeamUp is a 360° digital communication/social network and operational execution tool focused on enhancing communication with and for field teams. It allows sharing news, best practices and success guidelines, and micro-training easily with all employees through a user-friendly and mobile tool, while allowing employees to easily communicate together and share bottom-up alerts for anything happening on the field. It supports us to face these challenges.

What the audience will learn

• Improving communication with staff improves operational performance (i.e. sales performance)
• Enhanced communication with field teams is a key lever for engagement and retention
• Having a social network dedicated to staff communication and execution helps the HQs in better supporting the field

15:30 - 15:50

15:50 - 16:30

Panel discussion: Inclusive retail – expanding revenues through accessible shopping experiences

This panel will explore how making airport retail more accessible and barrier-free can unlock new revenue opportunities while enhancing the shopping experience for passengers with disabilities. Learn how airports design their commercial spaces (retail, dining and lounges) to cater to a wide range of accessibility needs, from physical disabilities to cognitive and sensory impairments. Panelists will discuss how creating ergonomic retail environments, offering accessible wayfinding solutions for all and implementing universal design principles in retail, lounge and gate areas positively impact non-aeronautical revenues.

What the audience will learn

• How inclusivity measures can also be profitable, maximizing enjoyment and encouraging spend
• The importance of considering those with physical, sensory and cognitive access requirements within retail spaces
• Hints and tips and ‘quick wins’: take home actions that you can implement now
• How to become a more inclusive employer by designing for staff members within retail areas, too

Emily Yates
Head of accessibility and inclusive design
Mima
UK

Jacqueline Grossgold
Chief customer experience officer, aviation department
The Port Authority of New York and New Jersey (JFK, LGA, EWR, SWF)
USA

Sevda Fevzi
President and CEO
Sevly Inc.
Canada

Panel Moderator:

Jean-Sébastien Pard
Senior manager, facilitation, passenger services and operations
ACI World
CANADA

16:30

Seamless and remarkable future gate vision

Bernadette Berger
Director of innovation
Alaska Airlines
USA

Kellen Schroeter
CEO
Pattern
USA

The pre-flight experience at the gate is all at once boring and a chaotic rush. Alaska Airlines is looking ahead to a future shaped by seamless automation, advanced machine learning and remarkable personalization. The presentation will share the company's vision for the future gate experience, influenced by immersive retail and premium hospitality, and how the incubator approach pushes thinking, aligns teams to the North Star and accelerates innovation across the organization.

What the audience will learn

• The largest pain points for guests at the gate; what drives negative behavior
• The embedded gate technology that drives guest behavior and a premium perception
• How Alaska Airlines is preparing for growth through gate design and gate technology
• What is an incubator approach; how Alaska Airlines collaborates with airports and startups in its innovation lab
• How AI will reshape the day of travel for guests, and what airlines and airports should prepare for

17:00

Creation of a new front door for Heathrow Terminal 4

Steve Bogg
Program lead – commercial revenues
Heathrow Airport
UK

Marilize Crafford
Associate director
AtkinsRéalis
UK

MSCP4 is the ‘front door’ to T4 for passengers arriving by road, providing drop-off, pickup and short-stay parking facilities. The facility is approaching its 50th anniversary and, with customer needs evolving, is in urgent need of replacement. The project represents one of Heathrow’s largest H7 capital investments. MSCP4 will be replaced with a new facility that enhances the passenger experience, drawing upon innovations in sustainable and accessible design and delivering enhanced commercial revenue. It is a complex logistical challenge to demolish and rebuild MSCP4 while keeping T4 fully open and minimizing disruption to colleagues and passengers.

What the audience will learn

• Large-scale airport development designed to enhance commercial revenue
• Delivery of a complex project while maintaining airport operations
• Sustainable and accessible design
• Incorporation of modern methods of construction
• Complex stakeholder consultation and management

Day 1: Tuesday, April 8

Introduction by Conference Chairs

Claire Donnellan
Director
Customer Centric Consulting
Australia

Jerry Angrave
Customer experience director
Empathyce
UK

09:05

Unlocking the secrets to an enjoyable airport journey

Roberto Martín Davara
Head of facilitation and passenger experience
Aena
Spain

This presentation looks into the strategies that make an airport a truly enjoyable place for passengers. By examining Aena's award-winning airports, this session will provide actionable insights to transform the airport from a transit space into a destination passengers look forward to.

What the audience will learn

• The key elements that make an airport enjoyable
• Concrete steps to enhance relaxation, comfort and overall passenger enjoyment
• Ways to leverage passenger feedback to deliver a consistently enjoyable experience

09:35

2024 Olympics and Paralympics in Paris airports: wide open

Renaud Duplay
Executive director, chief operations officer
Groupe ADP
France

The presentation will cover following aspects: measuring the challenge of welcoming such a global event; a long-run preparation and test phase for infrastructure and operations; a multidimensional human, organizational and technical airport mobilization; capitalizing on an exceptional moment; and lessons and heritage for hospitality, especially toward people with disabilities.

What the audience will learn

• Challenges of an airport when it comes to welcoming a global sports event
• Specific processes regarding hospitality: people with disabilities, VIP, baggage – especially oversized
• Management of an exceptional project for an airport group
• Operation coordination, performance and robustness in the context of an exceptional event

10:05

The LLA Way (novel airport-wide CX cultural program)

Claire Armstong
Head of guest experience
London Luton Airport
UK

10:35 - 10:55

10:55

Airport management customer experience

Askin Demir
CEO
LAS SA Limak AIBD Summa AIBD Airport Senegal
Senegal

The presenter will share his knowledge and opinions on the contributions made by AIBD Airport of Senegal, which opened in 2017, to the Senegalese economy and promotion, and the improvements that have been made in passenger experience with the ACI ASQ program over the past eight years.

What the audience will learn

• Western African airport experience and developments
• Customer experience with an African view
• The position and importance of the African aviation market

11:25

Redefining airport experience to unlock traveler satisfaction

Valerie St-James
Senior director of market research and customer insights
ACI World
Canada

This session presents key findings from the ASQ 2024 global traveler survey, showcasing how evolving traveler expectations require the air travel industry to continuously adapt to deliver the best experience. Inspired by global trends shaping consumer behaviors, travelers now seek experiences that are positive, seamless and convenient, enhanced, entertaining and sustainable. Seeking efficiency through streamlined automation, travelers increasingly value unique, high-quality, authentic experiences while expecting visible sustainability efforts from airports.

What the audience will learn

• How airports can make the journey more enjoyable and less stressful for passengers
• How airports can address new customer needs and expectations while aligning operations with travelers' eco-conscious demands
• How travelers are increasingly comfortable sharing personal information to enable a more streamlined journey
• How Gen Z – the emerging dominant demographic – may drive airports to prioritize differently to create experiences that better meet their needs

11:55 - 12:30

Panel discussion: Powering passenger experiences: the regulator-operator alliance

This panel will emphasize stakeholder collaboration in airports, highlighting how alignment between regulators and operators improves passenger experiences and service standards. Panelists will discuss airport quality of service (QoS) frameworks, showcasing how they ensure consistent service and streamline operations. Examples will demonstrate effective collaboration in managing diverse stakeholder interests. By fostering clear communication and joint decision-making, these partnerships address challenges, align regulatory goals with operational needs and drive innovative solutions. The result is enhanced efficiency, improved customer satisfaction and sustainable growth in the aviation industry, benefiting both passengers and stakeholders.

What the audience will learn

• Key lessons learned from the collaboration of regulators and airport operators
• Measuring airport levels of service
• Establishing trust through data

Pushpalatha Subramaniam
Director, consumer and public affairs
Malaysian Aviation Commission (MAVCOM)
Malaysia

Santiago Andrade
CIO
Quiport
Ecuador

Panel Moderator:

Florian Eggenschwiler
Chief product officer
Xovis
SWITZERLAND

12:30 - 13:45

13:45

Level up your feedback: gamified surveys for soaring customer satisfaction

Brian Cobb
Chief innovation officer
Cincinnati/Northern Kentucky International Airport
USA

Explore an innovative gamified survey platform that can transform the way airports, airlines and mutual parties gather guest feedback. We'll delve into the power of gamification to increase survey participation, engagement, rich data and value-added insights. Hear real-world examples and best practices to implement a successful gamified survey program.

What the audience will learn

• Boost participation rates: discover how gamification elements like points, badges and leaderboards can incentivize passengers to complete surveys
• Enhance engagement: explore interactive survey formats that go beyond traditional questionnaires and help build site-specific detailed personas
• Actionable insights: learn how to leverage data from gamified surveys to identify key areas for improvement and make informed decisions
• Improved customer satisfaction: see how a gamified survey approach can foster positive passenger interactions and higher customer satisfaction
• Measurable ROI: understand how increased survey response rates and valuable data insights can translate into measurable improvements

14:15

Through check-in in less than 5 minutes

Ben Brookman
Managing director
Alaska Airlines
USA

From vision setting to delivery, this presentation will explore the pathway to realizing a vision for a new passenger experience across the Alaska Airlines network. With multiple projects opened in 2024 (PDX and SFO) and the Seattle-Tacoma check-in area set to open in 2025, Alaska Airlines is set to be a leader in North America through the use of technology to streamline the passenger journey. Biometrics and self-serve equipment will be critical features enabling passengers to flow through the check-in process in less than 5 minutes.

What the audience will learn

• Values and objectives at the heart of the vision and the pathway to success with top-to-bottom organizational commitment
• Analytics and planning for new technology
• Challenges in realizing the vision – executive level to operational

14:45

The end of the stop-and-go process

Dr Lutz Weisser
Managing director
Munich Airport International
Germany

The process for passengers from arrival at the airport until boarding the aircraft is characterized by several stops and interruptions. Based on this status quo and related pain points, there are interesting innovations that could enhance the current stop-and-go process for passengers and thus lead to a more convenient passenger experience. The use of biometrics in different steps of the process, optimization of the baggage journey and personalization are some examples that will be reflected.

What the audience will learn

• What are the current pain points in the stop-and-go process for passengers at the airport?
• How does Munich Airport enable smoother hand luggage screening by using state-of-the-art CT scanners?
• Which data protection concerns should be taken into account when implementing those new technologies?

15:15 - 15:30

15:30

Schiphol Airport diversity, equity and inclusion initiatives simulation

Laurens van Oostendorp
Product owner development and VR innovator
Schiphol Airport
Netherlands

Karl Traeger
Principal - aviation sector leader
Architectus
Australia

With awareness of neurodiversity in our communities increasing, airports have a responsibility to respond by understanding and developing a more sophisticated approach to implementing nuanced diversity, equity and inclusion (DEI), nature’s benefits simulation and cultural interpretation touchpoint initiatives throughout the passenger journey, effectively improving the user experience at airports for everyone. In a world first, Schiphol Airport has used the Architectus airport user experience system (A-UX) to develop a fully interactive, multiplayer desktop and virtual reality system to simulate a suite of initiatives that allows the airport to test their potential integration into new and refurbished facilities.

What the audience will learn

• The range of DEI, nature’s benefits and cultural interpretation initiatives we have explored using the Schiphol Airport A-UX simulation
• DEI touchpoint initiative VR testing and preliminary outcomes
• The simulation development process and the software we used to generate the interactive airport models for standalone VR headset use
• How interactive simulation may help people with disabilities and travel anxiety manage their anxiety
• The possible future of AI coordinated touchpoint experiences for a positive passenger journey experience for all

16:00 - 16:45

Panel discussion: From ‘why’ to ‘how’ – developing practical guidance for airport accessibility

People with disability often face barriers when traveling. The existing compliance-based approach to planning is not fit for purpose, and the facilities and services that airports provide must be accessible and barrier-free. Building on the ACI Airports and Accessible Travel: a Practical Guide, this panel moves the conversation from why accessibility is important, to how airports can do better in providing meaningful inclusion. This panel will highlight practical tools to enhance the experience for passengers and employees with disabilities while exploring how standardized practices can encourage more people to travel with confidence and unlock new commercial opportunities.

What the audience will learn

• How to move from a compliance-based to outcomes-based planning approach
• How airports can ensure consistency in accessible practices
• Tools used to integrate employee and customer experience and accessibility
• Approaches to ensuring barrier-free technology and digital resources implemented at the airport and by airports' aviation partners
• Learn the critical importance of designing with people with lived experience to ensure accessibility solutions truly meet their needs

Darron Freegard
Terminal planning and strategy manager
Perth Airport
Australia

Dr Kirk Goodlet
Senior director
InterVistas Consulting
Canada

Carl Rogers
Strategy and business development
Amadeus
Australia

Panel Moderator:

Claire Donnellan
Director
Customer Centric Consulting
AUSTRALIA

16:45 - 17:30

Panel discussion: Unseen challenges – improving the travel experience for passengers with hidden disabilities

Every passenger’s needs go beyond what we can see – their reason for flying, invisible struggles and personal stories lie behind appearances. With 80% of the global population affected by hidden disabilities – neurological, cognitive, physical or sensory – airports must adapt. Creating a more inclusive journey involves meeting the unseen needs of passengers and staff through collective efforts in assistance programs, compliance and design strategies. This panel brings together perspectives from across the travel experience, drawing on research, real-world examples and personal insights to discuss how the travel journey can be a more compassionate, inclusive and seamless one.

What the audience will learn

• Learn about current research on specific needs of hidden disabilities that affect travelers and impact the airport design
• Explore how terminal design, including wayfinding, rest areas and sensory-friendly spaces, can accommodate hidden disabilities and benefit all travelers
• Identify operational programs like the Hidden Sunflower or the Silent Airport Initiative to provide immediate support to passengers and staff
• Understand the importance of staff education and awareness in supporting passengers with hidden disabilities and fostering a compassionate environment
• Discover how airports, airlines, designers and advocates collaborate to develop innovative solutions, integrating technology and human touch for inclusion

Anna-Ruth Cockerham
Accessibility manager
London Gatwick Airport
UK

Clare Kumar
Canadian regional director; host of the Happy Space Podcast
Hidden Disabilities Sunflower Program
Canada

Mehdi Masoumi
CEO
Deaf AI
Canada

Melissa Hoelting
Assistant director of Hugo
Corgan
USA

Panel Moderator:

Denise McElroy
Senior manager
Southwest Airlines
USA

Day 1: Tuesday, April 8

Introduction by Conference Chairs

Emanuel Fleuti
Head of sustainability and environment
Zurich Airport
Switzerland

Dr Mary Kerins
Former head of health, safety, sustainability and environment at DAA
Mary Kerins
Ireland

09:05

Turning sunlight into fuel

Dr Philipp Furler
Co-CEO and co-founder
Synhelion SA
Switzerland

The cleantech scale-up company Synhelion produces solar fuels to defossilize the transportation sector. Synhelion produces solar jet fuel, diesel and gasoline that can directly replace fossil fuels and are fully compatible with existing global fuel infrastructure. Its sustainable solar fuels close the carbon cycle as they only emit as much CO2 as went into their production. In 2024, Synhelion inaugurated the world’s first industrial-scale solar fuel plant in Germany. RISE, Synhelion’s first commercial production plant, will be located in Spain and is scheduled to produce solar fuels from 2027. The company will then continue to scale its solar fuel technology.

What the audience will learn

• How to turn sunlight into fuel
• Why renewable fuels are essential for a net-zero transportation sector
• Why it is important to scale-up renewable fuel technologies now

09:35 - 10:35

Panel discussion: Challenges and benefits of integrating alternative fuels in airport development

This panel discussion addresses the critical climate risks facing the aviation industry, with a focus on transitioning to alternative fuel technologies, especially hydrogen infrastructure. Participants will explore the challenges and opportunities in adopting alternative fuels such as electric and/or hydrogen as a sustainable solution to mitigate climate change impacts. The session highlights the five key risk areas – spatial, operational, safety, stakeholder and financial – that airports must navigate. Featuring real-world case studies and actionable insights, the discussion emphasizes the role of innovative strategies and infrastructure development in driving resilience and sustainability within the sector.

What the audience will learn

• Discover the potential of hydrogen as a sustainable alternative fuel in aviation
• Analyze the risks associated with transitioning to hydrogen infrastructure
• Explore solutions for addressing spatial, operational and safety challenges in adopting new technologies
• Learn from case studies on managing stakeholder and financial risks during energy transitions
• Understand how airports can develop resilient infrastructure to support alternative fuel adoption

Anna Björk Bjarnadóttir
Chief service and operations officer
Isavia, Keflavik Airport
Iceland

Chris van Dijk
Senior strategic advisor, sustainability
Royal Schiphol Group
Netherlands

John Nilsson
Strategic manager
Swedavia
Sweden

Julian Klaaßen
Deputy head, environmental department
Flughafen Hamburg GmbH
Germany

Panel Moderator:

Vivekanandhan Sindhamani
Head of sustainable aviation and resilience
NACO, Netherlands Airport Consultants
NETHERLANDS

10:35 - 10:55

10:55

The challenge of reducing third-party emissions at airports

Susana Gallart Peñas
Head of environmental sustainability
Aena
Spain

Jose Jaime Martin Gurrea
Msc aeronautic engineer, sustainability
Aena
Spain

In order to effectively address an airport's Scope 3 emissions inventory, which involves more than 95% of its carbon footprint emissions, it is essential to work closely and collaboratively with customers and suppliers to maintain the commitment of the parties involved to the long-term exchange of information. The growing escalation of the sector toward achieving net zero objectives makes it necessary to define a decarbonization strategy through measurable actions, which inevitably includes considering upstream Scope 3 emissions, which correspond mostly to the performance of suppliers.

What the audience will learn

• Scope 3 emissions calculation
• Actions to boost the decarbonization of third parties
• How to involve third parties in the net zero commitment

11:25

Fiumicino Airport accessibility: the challenge to reduce Scope 3 emissions

Francesco Piccirilli
Head of infrastructure planning
Aeroporti di Roma
Italy

Rossella Bozzini
Head of sustainability
Aeroporti di Roma
Italy

Aeroporti di Roma places the issue of sustainability as a pillar of its strategy and development. Targets are very ambitious: to reach net zero emissions for operations under direct control (Scope 1 + Scope 2) by 2030, ahead of the targets set by the European airport sector, and define the roadmap to reduce Scope 3 emissions. Infrastructure development projects across the network play a key role and need to be integrated to assess the benefits with respect to the evolution of passengers and airport operators. ADR illustrates its methodology.

What the audience will learn

• Scope 3
• Airport planning
• Airport accessibility

11:55

Net zero emissions at airports – roadmap and progress

Andreia Ramos
Sustainability and environment director
ANA Aeroportos de Portugal, Vinci Airports
Portugal

This presentation will outline the strategic roadmap for achieving net zero emissions at airports, focusing on sustainable practices such as electrification of ground operations, renewable energy integration and optimization of airport infrastructure. Key initiatives include the installation of photovoltaic systems, use of electric ground vehicles and adoption of low-carbon construction materials. The plan also involves collaboration with airlines to reduce Scope 3 emissions through improved fuel efficiency and sustainable aviation fuels. Success depends on innovative technologies, stakeholder collaboration and adherence to international environmental standards to transform airports into carbon-neutral hubs by 2030.

What the audience will learn

• Strategies and technologies to achieve net zero emissions at airports, including renewable energy, electrification and collaboration
• The roadmap implemented in the 10 Portuguese airports managed by Vinci
• Examples of good practices, projects and solutions

12:25 - 13:45

13:45

Harnessing solar power: the OLGA project's vision for sustainable airports

Laurine Feinberg
Senior project manager for HVAC (heating, ventilation and air-conditioning)
Groupe ADP
France

Rune Lind Pedersen
Strategic marketing manager
ITW GSE
Denmark

The OLGA project, involving Groupe ADP, aims to enhance airport sustainability and efficiency through innovative solutions. It focuses on optimizing energy consumption, reducing carbon emissions and integrating renewable energy sources, fostering collaboration among stakeholders to create a more environmentally friendly infrastructure. In line with these goals, the project will experiment with solar energy by installing photovoltaic panels on a telescopic boarding bridge at Charles de Gaulle Airport. These will charge a battery that will supply the 400Hz ground power unit, which in turn will supply the aircraft with emission-free generated electricity, only relying on 50Hz supply as backup.

What the audience will learn

• Recognizing the role of collaboration among various stakeholders in developing environmentally friendly infrastructure and solutions for tomorrow
• Understanding how to integrate solar energy, battery systems and ground power units to support efficient airport operations and enhance sustainability
• Exploring the use of photovoltaic panels on boarding bridges as a practical application of solar technology in aviation

14:15

Ensuring airport compatibility of aircraft powered by alternative aviation fuels

Sebastien Lavina
Airport operations expert
Airbus
France

The presentation will highlight the initiatives Airbus has taken and the joint work that is currently being performed by industry stakeholders to ensure the readiness of airports and other key players for the introduction of aircraft powered by alternative fuel types (mainly hydrogen and electricity). An insight will be provided on the possible impacts on airport operations and infrastructure, preparation for the regulatory changes that will be needed within the ICAO framework, handling of the large quantities of alternative fuels that will be required and the development of ground handling equipment for these alternative fuels.

What the audience will learn

• What is put in place to ensure airport compatibility of aircraft powered by alternative fuels
• How alternative fuels will impact airport operations and infrastructure and how collaboration can solve these challenges
• Changes that are required within the ICAO framework to facilitate the introduction of aircraft powered by alternative fuels
• Challenges that airports will face in handling large quantities of alternative fuels and industry initiatives to tackle potential issues
• How ground handling equipment needs to be adapted or newly designed for integration into existing and future airports

14:45

Decarbonization of airports by electrifying GSE fleets

Syed Askari Muslim
Deputy director (mechanical), engineering services (electrical and mechanical) section, Islamabad International Airport
Pakistan Airports Authority
Pakistan

Aircraft ground handling operations make a significant contribution to airport- and aviation-related emissions. Substituting the use of APU by way of introducing gate GPUs and PCA units followed by regulation discouraging the use of APU on the ground has tremendous potential for reducing overall emissions, especially for small and regional airports that haven't made this transition yet. On the other hand, major international airports that have already made this transition have the majority of their GSE fleets powered by internal combustion engines. For such airports, electrification of GSE fleets is the next step toward sustainability.

What the audience will learn

• Emissions during aircraft ground handling are often underestimated and consequently the potential therein for reducing overall emissions is often overlooked
• Many small airports haven't grabbed the low-hanging fruit of substituting APU with GPU and PCA units for reducing emissions
• While larger airports have regulated APU, their GSE fleets are largely IC engine powered and contribute significantly to airport emissions
• Electrification of GSE holds great potential in reducing the overall airport emissions and thus making aviation more sustainable
• A potent strategy is to electrify GPU and PCA units as a top priority, followed by other GSE

15:15 - 15:35

15:35

Adapting Caribbean and Latin American airports to climate change

Rachel Burbidge
Senior policy officer, environment and climate change
ACI - Latin America-Caribbean and Eurocontrol
Belgium

Climate change is a significant and accelerating risk for airports in the Caribbean and Latin America (LAC). Higher temperatures, heavy precipitation and stronger storms are already impacting infrastructure and disrupting operations, and this will only increase. Given the social and economic criticality of airports to the region, it is vital that they adapt and build resilience. However, to date, knowledge of potential impacts and adaptation measures is limited. This new ACI-LAC study presents novel insights into the key climate challenges that LAC airports will face and the actions that are needed to develop a climate-resilient regional airport sector.

What the audience will learn

• How will climate change impact airports in Latin America and the Caribbean and what will be the biggest challenges?
• What are LAC airports doing to adapt and build resilience to climate change and what further action is required?
• To what extent do LAC airports consider themselves prepared for the impacts of climate change?
• What are the five key actions that the LAC airport sector can take to accelerate climate adaptation action?

16:00

Assessing the impact of global warming on airfield pavement lifespan

Lancer Loua
Pavement expert - head of lab unit
Groupe ADP
France

Enzo Mariette
Program manager
DGAC/STAC
France

Within a research and development partnership agreement, Group ADP laboratory and the French civil aviation authority (STAC) installed several temperature sensors inside pavements to study the impact of global warming on the service life of airfield pavement. Based on the data collected, this presentation will show the evolution of pavement temperature over time, with the aim of recalculating the equivalent temperature required for pavement design and analyzing its impact on damage in the design criteria. In the long term, the aim is to move toward sustainable construction of airfield infrastructures to respond to the impacts of climate change.

What the audience will learn

• Damage and lifespans versus current equivalent temperature. Study of the sensitivity of temperature on mechanical design
• Evolution of pavement temperatures compared with global Earth temperatures
• Presentation of the temperature databases in different pavement test areas: STAC (Bonneuil-sur-Marne) and Aéroport de Paris Orly

16:30 - 17:00

Panel discussion: Climate-proofing airports for the 21st century – smart surfaces and safe workers

Large, dark, impervious surfaces make airports particularly vulnerable to increasing outdoor air temperatures and larger storms associated with climate change. Roof and pavement materials absorb sunlight, warming the surrounding buildings and environment. Using satellite imagery and climate modeling, the San Francisco International Airport assessed the impact of existing surfaces on local air temperatures and explored smart surface solutions: cool, green and porous infrastructure. Cost-benefit analyses quantified the environmental, social and economic impact of future innovative surface investments. This evaluation led SFO to update its sustainable planning, design and construction standards to protect outdoor workers, reduce carbon emissions and enhance airport resilience.

What the audience will learn

• Dark, impervious surfaces, like pavement and roofs, absorb sunlight and increase temperatures, worsening worker health and productivity
• Smart surfaces improve environments and reduce temperatures for outdoor workers while reducing an airport’s impact on climate change
• Reflective, porous, and green surfaces cost-effectively reduce local temperatures, manage stormwater, cut energy use, lower emissions and safeguard worker health
• Cool surfaces mitigate climate warming by reflecting sunlight into space and reducing the amount of heat trapped by greenhouse
• How an operational airport incorporated smart surface requirements into its design and construction standards and guidelines

Iona Isachsen
Senior project coordinator
Smart Surfaces Coalition
USA

Greg Kats
CEO and founder
Smart Surfaces Coalition
USA

Panel Moderator:

Anthony Bernheim
Healthy and resilient buildings program manager
San Francisco International Airport
USA

17:00

Climate change risks on health and safety at Venice Airport

Davide Bassano
Head of sustainability
Gruppo Save – SAVE SpA
Italy

Guido Di Bartolomei
National HSEQ leader
WSP Italia Srl
Italy

Climate hazards have nowadays been acknowledged as key risk factors for airports, with the main focus on physical risks to the complex system of infrastructures and its key technological components. Nevertheless, the impacts of climate change on workers’ health and safety are usually not included in the classical climate change risk assessment framework, as such aspects are traditionally studied from an occupational risk perspective, dealing with exposure to extreme weather conditions without a structured model for considering the projected changes. The presentation describes the approach taken by Save to cover occupational health and safety aspects in climate change risk assessment for Venice Airport.

What the audience will learn

• The drivers that led Save to structure a comprehensive framework for climate risk assessment for airport infrastructures and personnel
• How to transform current management culture to enhance airports' operational ability to become more climate-resilient, considering workers as strategic asset
• The theoretical framework of including vulnerability of workers within a climate risk assessment methodology in line with relevant standards
• A set of potential impacts of relevant climate hazards from the OHS perspective for an airport
• How to mitigate the effects of acute and chronic events with measures dedicated to health and safety of workers

Day 1: Tuesday, April 8

Introduction by Conference Chairs

Joël Couillandeau
CEO
Merchant Aviation, Groupe ADP
USA

Rick Belliotti
Deputy chief officer - information technology
Austin-Bergstrom International Airport
USA

09:05

Aena Ventures – join the airport revolution!

Pablo Lopez-Loeches
Head of ideation and entrepreneurship
Aena
Spain

After launching two editions of Aena Ventures, the open innovation program to collaborate with startups at Aena, we already have several projects born from this initiative being deployed. Aena Ventures, one of the most successful airport acceleration programs worldwide, reinforces Aena's innovative positioning and its internal culture of innovation, and fosters collaboration with startups to address the airport sector's main challenges. In this session, we will explain how the program works and the projects currently being deployed in our airports that have originated from this initiative.

What the audience will learn

• Aena Ventures: Aena's startup acceleration process
• Projects of the first and second edition of Aena Ventures
• From trials to deployment
• Open innovation strategy in airports
• Collaboration between large companies and startups

09:30

Haneda Airport's strategy for realizing the future airport

Yuto Tokumitsu
Assistant manager
Haneda Future Development Co. Ltd
Japan

Atsushi Ikeda
Director
Japan Airport Terminal Co. Ltd
Japan

Kyohei Hakata
AX team leader
Azusa Sekkei Co. Ltd
Japan

Japan Airport Terminal established Haneda Innovation City in 2020 as part of a smart city development PFI in the airport area to conduct experimental demonstrations in next-generation mobility, health and robotics. In 2024, it founded Terminal.0, a corporate participation-based incubation center on the same premises, aiming at introducing new advanced technologies to the airport. Research is underway in cutting-edge airport technologies, spatial design and digital transformation supporting airport operations. Haneda Airport strives to create an unprecedented airport for the future through the research undertaken at these two airport-adjacent facilities that act as hubs for various innovative initiatives and demonstrations.

What the audience will learn

• The future masterplan for the entire Haneda Airport
• The purpose of the airport city located adjacent to the airport
• The process from planning to realization of the incubation center
• The status of corporate participation, initiatives and milestones of the incubation center
• Methods for verifying advanced technologies and approaches to introducing new technologies

10:05 - 10:50

Panel discussion: Innovation beyond technology

This panel will explore non-technology-driven innovation—creative approaches that transform operations, improve passenger experiences, and drive resilience in an evolving industry. From enhancing customer service and streamlining processes to fostering stronger partnerships and empowering teams, our panelists will share real-world examples of how airports and airlines are leading meaningful change without relying solely on tech. We’ll dive into topics like operational excellence, sustainability initiatives, redefined business models, and community engagement, showcasing the power of human-centered solutions.

Bernadette Berger
Director of innovation
Alaska Airlines
USA

Karin Gylin
Head of strategic development and innovation
Swedavia Airports
Sweden

Giulio Ranucci
Head of innovation, digital and CVC
Aeroporti di Roma
Italy

Panel Moderator:

Rick Belliotti
Deputy chief officer - information technology
Austin-Bergstrom International Airport
USA

10:50 - 11:10

11:10 - 11:55

Conversation: Tomorrow's airports and aviation – how do CEOs see the industry evolving through the integration of AI and eVTOL?

Candace McGraw
CEO
Cincinnati/Northern Kentucky International Airport
USA

Jost Lammers
President and CEO
Flughafen München GmbH
Germany

Justin Erbacci
Director general
ACI World
Canada

Panel Moderator:

Antoine Rostworowski
Senior vice president - programs and commercial services
ACI World
CANADA

11:55 - 12:55

The edge of now

John Picard
Founder/futurist
JPA
USA

More people to be announced To be announced
To be announced
Na1

12:55 - 14:15

14:15

Our smart city

Giulio Ranucci
Head of innovation, digital and CVC
Aeroporti di Roma
Italy

The smart city environment of Fiumicino Airport allows us to co-create and test solutions with startups in a real-world environment, ensuring that every innovation is practical, scalable and directly beneficial to passengers and operations. Three years ago, ADR launched the Runway to the Future startup program, which supports startups in developing their solutions within our airport over a period of eight months, guided by business mentors. This program is uniquely designed to nurture startups that address the specific operational and sustainability challenges faced by airports. Our accelerator program and Startups PoC highlight ADR's commitment to enhancing the passenger experience, improving operational efficiency, and autonomous operations.

What the audience will learn

• Mission of ADR
• Our smart city
• Our ADR call4startups
• Our PoC
• Our joint call – airport for innovation

14:40 - 15:50

Panel discussion: Back to basics, simplifying to reinvent the future

Join an engaging and forward-looking discussion with international airport leaders as they explore the foundational principles of moving people and goods while reimagining the future of the aviation industry. This panel will delve into strategies for addressing aging infrastructure, navigating a rapidly evolving geopolitical landscape, responding to global events, and redefining the travel experience for a new era of world-class excellence.

Aude Ferrand
CEO and CCO
TAV Operation Services and TAV Airports Holding
France

James D Heitmann
Chief operating officer
Port Authority of New York & New Jersey
USA

John Ackerman
Chief executive officer
Los Angeles World Airports
USA

Turgay Yaman
IGA chief corporate affairs officer
Istanbul Airport
Turkey

Panel Moderator:

Kiran Merchant
Vice chairman
Merchant Aviation
USA

15:50 - 16:05

16:05

Future airports: enerports

Laura Arias
Head of sustainable technologies department
Aena SME SA
Spain

The idea is to discuss the transformation of airports into sustainable energy hubs, focusing on innovative technologies for renewable energy production and storage at airports, and how this energy can be managed most efficiently. The role of airports as hydrogen hubs and the introduction of zero-emission aircraft will also be addressed, along with the necessary adaptations in airport infrastructure and operations. Additionally, the benefits and advantages of transforming airports into energy hubs, including the potential to drive new business models and diversify airport income streams, will also be explored.

What the audience will learn

• Airports as energy hubs: production, storing and smart energy management at airports
• Integration of zero-emission aircraft at airports
• New business models for airports as energy hubs

16:30 - 17:30

Panel discussion: Airport futures – what can we learn from the past and other industries?

Baptiste Maurand
Director, engineering and projects, member of the Executive Committee
Groupe ADP
France

Bill Poole
Senior vice president, planning and design
Denver International Airport
USA

Bruno Mario Lochbrunner
Innovation manager
SBB AG
Switzerland

Panel Moderator:

Joël Couillandeau
CEO
Merchant Aviation, Groupe ADP
USA

Day 1: Tuesday, April 8

Introduction by Conference Chairs

Etienne van Zuijlen
Managing director
e10CDM
Netherlands

Velissarios Eleftheriou
CEO
TotalCDM
Greece

09:05

Improving on-time performance (OTP) at Heathrow

Rod Fraser
Head of strategic planning
Heathrow Airport
UK

Tayo Oyetan
Partner
PA Consulting
UK

Improved punctuality is key to achieving Heathrow Airport’s strategic objectives and, like many major airports, a changing operating environment is making improvements challenging. Heathrow worked on its journey to a double-digit (14 ppt) improvement in punctuality by setting up an integrated portfolio of initiatives. These initiatives will deliver ongoing customer experience, safety and efficiency enhancements that will benefit airlines, employees, passengers and the environment. Delivery required a collaborative approach, working with stakeholders across the airport, including airlines and ground handlers, with the goal to deliver effective change in the short and longer terms.

What the audience will learn

• A successful approach to improving punctuality
• The critical factors that drove the improvement in OTP
• Making use of all available data
• Putting the plan in place
• Taking a collaborative and integrated approach to working with stakeholders across the airport ecosystem

09:35

Futureproofing aviation: strategies for climate-induced disruption

Marius Pernea
Product manager
AirportLabs
Romania

As extreme weather events intensify, airports face increasing challenges in maintaining operational resilience and passenger safety. This presentation explores how airports can create comprehensive disaster preparedness strategies by balancing technological solutions with human-centered approaches. Learn to leverage both data-driven systems and on-the-ground expertise to navigate complex climate-related challenges, enhancing collaborative capabilities and response strategies. Learn how to empower airports to enhance their collaborative capabilities and response strategies in the face of extreme disruptions and climate change. The presentation emphasizes the importance of holistic approaches, combining technological solutions with human insight and cross-stakeholder collaboration.

What the audience will learn

• How to integrate automated systems with human decision-making processes during climate-related crises
• Strategies for fostering knowledge sharing and collaborative problem-solving across diverse airport stakeholder groups
• Strategies for fostering knowledge sharing and collaborative problem-solving across diverse airport stakeholder groups

10:05

Creating the new standard for airside operations

Jasper Daams
Head of airside process management
Royal Schiphol Group
Netherlands

Airports are at a crossroads and must reinvent themselves to operate sustainably, creating a healthy working environment, maintaining standards of service and readying airport infrastructure for the future. In this presentation, you will learn how a major European hub deals with a legacy on assets, working conditions and a lack of space while quality standards are increasing as well as traffic demand. The presentation focuses on the bold solutions needed to make changes stick, such as new operational procedures to reduce the exposure of airside workers to aircraft emissions, and how the role of the airport changes in this context.

What the audience will learn

• The current operational developments at Amsterdam Airport Schiphol’s airside including safety KPIs and on-time performance
• The impact of new societal and customer requirements on airside, including the national labor authority and aircraft upscaling
• How Schiphol established new ways of cooperation with all stakeholders and shifted its focus from efficiency to quality

10:35 - 10:55

10:55

Machine learning automation of target off-block time

Vladimir Kuran
Terminal operations specialist
Prague Airport
Czech Republic

Dr Paolino De Falco
Project leader and data scientist
Eurocontrol Innovation Hub
France

Airports utilizing collaborative decision-making (A-CDM) rely on accurate estimates of target off-block time (TOBT) set by airlines or ground handlers. This time indicates the end of ground handling, including possible ground delays, and should be updated whenever changes in the handling progress occur. Last-minute changes in TOBT can disrupt pre-departure sequence and air traffic flow management, making its timely and accurate estimate vital. As one of the EATIN (Eurocontrol Air Transport Innovation Network) initiatives, this work presents a machine learning model for TOBT predictions, their implementation into Prague Airport’s operating system and their distribution to stakeholders and the network manager.

What the audience will learn

• A machine learning model for turnaround and target off-block time predictions
• The validation steps and integration of machine learning into Prague Airport's operating system
• The approach used at Prague Airport to automatically distribute the model's outcome to stakeholders and the network manager
• An analysis showing the acceptance of the model's outcome by ground handlers at Prague Airport

11:20 - 12:10

Panel discussion: Existing AI/ML experience in airport ops – are the benefits real?

The panel will focus on existing use cases at their airports.

Brian Cobb
Chief innovation officer
Cincinnati/Northern Kentucky International Airport
USA

Jeffrey Schäfer
Process owner, aircraft turnaround
Royal schiphol group
Netherlands

Johannes Bestgen
Senior project manager ground handling
Fraport
Germany

Samuel í Hjøllum Rude
Head of operational airport services
Copenhagen Airports
Denmark

Thomas Romig
Chief operations officer
Brussels Airport Company
Belgium

Panel Moderator:

Velissarios Eleftheriou
CEO
TotalCDM
GREECE

12:10 - 13:00

From A-CDM to TAM – the inside story

Khalid Ishaq
Head of AOCC integration
Dubai Airports
United Arab Emirates

Korijn Defever
General manager
Airport Intelligence
Belgium

Gerardo del Caz Esteso
General manager
Altitudes Professional Services
United Arab Emirates

Sergio Martins
Director, air traffic management - Latin America and the Caribbean
Saab
Brazil

Panel Moderator:

Velissarios Eleftheriou
CEO
TotalCDM
GREECE

13:00 - 14:15

14:15 - 15:10

Panel discussion: AI/ML experience in airport operations, accelerating toward total airport management

Discussing what comes next: the outlook on 2nd and 3rd generation AI/ML tools and integrated Total Airport Management (TAM) platforms. Panelists will begin by introducing their previous airports' use cases of AL/ML projects for airport operations, share lessons learned, and the issues that airports today need to consider when assessing system requirements, implementation, and deploying artificial intelligence effectively and responsibly. The panel will discuss the journey ahead to support TAM, future developments and desired outcomes.

What the audience will learn

• The progress about operational AI/ML technology use at airports around the world
• Not all airport systems need to be AI/ML driven at once

Abhi Chacko
Head of innovation
Gatwick Airport Limited
UK

Albert van Veen
Vice president, innovation and chief information officer
Vancouver Airport Authority
Canada

Bob Kwik
Worldwide head of airports
Amazon Web Services
UK

Patrick Muller
COO
Matarat
Saudi Arabia

Panel Moderator:

Etienne van Zuijlen
Managing director
e10CDM
NETHERLANDS

15:10

Optimizing 12 state airport operations with remote parking stand technologies

Ahmet Gurkan Odabasi ^*Invited
Head of technology and IT department
Turkey General Directorate of State Airports Authority
Turkey

Aziz Can Aksoyek
Vice president Turkey and APAC
TAV Technologies
Turkey

This project, led by the Republic of Turkey's Ministry of Transport and Infrastructure, implements advanced remote parking stand optimization (airport resource management systems) across 12 airports managed by the General Directorate of State Airports Authority (DHMI). It aims to enhance operational efficiency by optimizing stand use, ensuring effective resource allocation, reducing aircraft delays and improving traffic flow. The initiative fosters seamless multi-airport coordination and scalability for future growth. Attendees will learn how innovative solutions transform airport operations, including strategies for efficient resource management, the impact of optimized stands on minimizing delays, and the benefits of scalable, futureproof multi-airport collaboration.

What the audience will learn

• Understand how remote parking stand optimization boosts efficiency by streamlining aircraft turnaround and reducing operational delays
• Learn how real-time resource management ensures the smooth allocation of airport gates, vehicles and parking stands
• Explore the impact of centralized, multi-airport coordination on infrastructure optimization and long-term growth

15:40 - 16:00

16:00

GSE pooling and governance

Stuart Matheson
Managing director
Groundpool International
UK

Learn and develop ideas around GSE pooling solutions tailored to the individual and collaborative needs of airport stakeholders. The session will look at different pooling models and combined support structures enabling investment in the latest technologies to leverage cost savings and increased operational resilience, while safeguarding individual stakeholders' businesses and increasing safety. It will also discuss the benefits, including clear management oversight, fair and cost-effective charging mechanisms and strategies to mitigate the costs of replacing traditional GSE with a range of green initiatives, while recognizing and reducing the impacts on infrastructure costs.

What the audience will learn

• Best-in-class pooling models to suit individual stakeholders and airport communities
• Easy-to-understand governance and cost-recovery models to ensure better profitability for users
• Fleet management and user access controls to ensure visibility of users and fair distribution of costs
• Overcoming typical barriers to pooling such as damage management, cost of change and infrastructure development costs
• Safeguarding market share for stakeholders

16:30

Aircraft ground handling: to automate or not automate

Dr Diego Alonso Tabares
Airport operations senior engineer
Airbus
France

Aircraft ground handling is an old-fashioned business, with high demand for manpower resources and little technology used. The potential for automation is enormous but if not done yet, why is that? The state of the art in automation technologies and application to specific examples of aircraft ground handling will be shown. The trade-off between the status quo and automated solutions will be presented. Success stories and failures will be shared.

What the audience will learn

• State of the art in automation technologies available for aircraft ground handling automation
• How to trade off different technologies and processes
• Blockers for implementation and successful examples

16:55

Integrating ground vehicle automation into aviation: putting theory into practice

Brian Cobb
Chief innovation officer
Cincinnati/Northern Kentucky International Airport
USA

Miles Garner
Sales and marketing director
Aurrigo
UK

Discover how autonomous vehicles are transforming the aviation industry. From improving experiences to enhancing operational efficiency, this presentation will delve into the latest advances and future possibilities in autonomous aviation. Learn about the benefits, challenges and real-world applications and integrations of this groundbreaking technology.

What the audience will learn

• Efficiency: understand how autonomous vehicles can streamline airport operations, reduce costs and improve turnaround times
• Safety: explore the enhanced safety measures enabled by autonomous technology, including accident prevention and improved working conditions
• Innovation: discover the cutting-edge technologies and advances propelling the autonomous aviation industry forward
• Benefits: learn about the tangible benefits for airlines, airports and passengers, including improved experiences and economic advantages
• Challenges: understand the potential challenges and considerations associated with implementing autonomous vehicles in the aviation sector

17:25

Day 1: Tuesday, April 8

Sponsored by Schneider Electric

Introduction by Conference Chairs

Maurice Jenkins
Chief innovation officer
Miami International Airport
USA

Samuel Ingalls
Principal consultant
Barich
USA

09:05

A holistic approach to automatization in a busy hub terminal

Ivonne Kuger
Managing director
Terminal 2 Company - Munich Airport
Germany

Matthias Langbehn
Managing director
Terminal 2 Company - Munich Airport
Germany

In times of critical staff shortage and a significant increase in operating costs, airports worldwide turn to automatization as a remedy. Although solutions are readily available in the market, the implementation of advanced technologies, such as robotics, biometrics, autonomous vehicles and self-service touchpoints, in a heavily regulated live operational environment poses major challenges to airport and terminal operators alike. This presentation provides insights into how the Terminal 2 company at Munich Airport copes with these challenges and which solutions have proved successful in transforming a busy terminal handling 30 million passengers per annum into a premium hub.

What the audience will learn

• How to set the stage for automatization in terminal infrastructure
• Where to apply automated or self-service solutions and where to rely on human interaction to enhance the customer experience
• How to measure the success of automatization
• What is coming up next?

09:35

The (untapped) potential of robotization in aviation

Siddhant Mehra
Intelligence analyst
Lufthansa Innovation Hub
Germany

The presentation will explore the potential of robotics in aviation, highlighting key use cases that can elevate ground operations. It will also provide insights into the types of robots, mapped on the basis of their technological complexity and potential applications across aviation, from baggage handling and security to enhancing passenger services. The session will cover how robots can automate and optimize ground operations, driving efficiency and improving the passenger experience.

What the audience will learn

• There has been a notable increase in VC deals for robotics startups
• The major areas in airline operations where robotics can truly play an effective role
• Major categories of robots and their technological complexity, along with use cases

10:05

Aeroporti di Roma – integrated autonomous solutions

Giovanni Gennaro
Head of open innovation
Aeroporti di Roma
Italy

At Aeroporti di Roma, we've integrated several autonomous solutions to improve operations and passenger experience. WHILL, an autonomous wheelchair, has provided over 52.5 hours of service with a 90% satisfaction rate for passengers with reduced mobility. The Guimu robot inspects runways and taxiways, offering insights and maintenance recommendations. Ottonomy delivers food and beverages autonomously, ensuring a contactless and comfortable dining experience. In 2025, we'll begin testing Hivebotics, an autonomous restroom-cleaning robot. These innovations reflect our commitment to safety, efficiency and passenger comfort.

What the audience will learn

• Why we select these solutions
• Why we select this solution to improve our efficiency
• Why we accelerate robotic solutions
• Why we test solutions in our smart city
• Why we test solutions within eight months

10:35 - 10:55

10:55

AI and knowledge graphs for airport digital twin development

Qiang Li
Director of digital transformation office
China West Airport Group
China

Qianlin Li
Senior principal
Strategic Planning Services
USA

The Xi'an Airport digital twin leverages IoT, big data, AI and knowledge graph technologies to create a comprehensive digital twin that includes retrospective analysis, real-time situational awareness and future scenario simulation while also aiding in asset management and facility maintenance. Establishing a dedicated digital twin center ensures that the digital representation of the airport is continuously synchronized with its physical counterpart, enhancing operational efficiency and cost reduction. It enables the automation or reduction of staffing in aircraft operation control and airport facility maintenance.

What the audience will learn

• Challenges faced in establishing an airport digital twin
• Achieving efficient, full-factor visualization of large-scale airport models
• Utilizing AI for simulating and planning of aircraft taxiing routes and gate resource allocation
• Addressing spatial and temporal discrepancies and accuracy issues within the airport digital twin
• The integration of the airport digital twin with other business systems for data connectivity and communication

11:25 - 12:25

Panel discussion: The soul of a digital twin

Can you have one without the other? Data fuels them, visualizations bring them to life. But which reigns supreme in the world of digital twins? Our expert panel tackles this burning question, exploring the delicate interplay of data accuracy and visualization impact, the challenges of integrating both seamlessly, and the future trends that could redefine the concept of digital twins.

Albert van Veen
Vice president, innovation and chief information officer
Vancouver Airport Authority
Canada

Michael Youngs
Vice president, information technology
Dallas Fort Worth International Airport (DFW)
USA

Qiang Li
Director of digital transformation office
China West Airport Group
China

12:25 - 13:45

13:45

Putting people and culture at the heart of digital transformation

Karin Gylin
Head of strategic development and innovation
Swedavia Airports
Sweden

Malin Kristianson
Head of business intelligence
Swedavia
Sweden

As digital transformation and innovation is accelerating within the aviation industry, we are all seeking to maximize the value from data and new technology. At the heart of this value creation are people. People need to embrace innovation and need to use the new solutions and data in order to create value. Swedavia has been working actively for several years to promote a culture of innovation and a culture where employees are open and empowered to use new digital solutions and data as a part of their daily work.

What the audience will learn

• How Swedavia is working to build a culture of innovation and digital- and data-driven airports
• Examples of specific actions to empower the people and enhance the culture
• Cross-company collaboration for a data-driven culture
• Democratization of data and how business intelligence is supporting access and use of data
• Key learnings on motivators and obstacles in establishing a culture

14:15

London Heathrow Airport: Understanding human behavior, understanding check-in

Lowell Mason
Head of data & systems
London Heathrow Airport
UK

Mark Kaye
VP, aviation solutions
Beonic
UK

For the first time in its history, London Heathrow Airport has been able to deploy technology to generate a comprehensive understanding of the human behaviors within every inch of the check-in process. If airports understand and improve the first and most complex touchpoint in the passenger journey, a seamless experience can become a reality. This presentation looks at the fascinating outcomes of understanding passenger movement and behaviors, using the most advanced analytics platform throughout the entire check-in process.

What the audience will learn

• What humans actually do versus what they think they do
• The butterfly effect: How one small change in behavior can lead to the most positive or negative outcomes
• Seeing is believing: The power of seeing a situation in real time and proving what you know to be true
• How technology helps us to better understand airline passengers and in turn, understand and improve airline relationships
• Unintended consequences: How the deployment of technology to solve one problem can actually support multiple others

14:45

Mastering passenger flow: The key to elevating airport experiences

Eduardo Valencia
CIO
Metropolitan Airports Commission, MSP
USA

Benjamín Moreno
Chief executive officer
Airport Gurus
Spain

In the quest for customer-centricity, airports must unlock the full potential of passenger insights. Understanding 'who is where and for how long' isn't just important—it's critical to elevating the passenger experience. This session will dive into the cutting-edge technologies that empower airports to track and analyze passenger ow and review use cases on how to use them. Join us on an enlightening journey as we share our experience on how Aiport Gurus helped Minneapolis-Saint Paul International Airport (MSP) identify key use cases, tackle existing challenges, and uncover new opportunities.

What the audience will learn

• Get a deep understanding about technology selection process, searching for solutions that provide actionable insights, maximum leverage, and long-term sustainability
• Explore how comprehensive data on curbside patterns, lobby utilization, check-in processes, security wait times, concession activity can transform operations
• Learn how capturing passenger sentiment, mapping the journey of all travellers becomes a strategic asset for forward- thinking airports

15:15 - 15:45

Panel discussion: How Houston and LAX unlock customer experience with digital

The Houston Airport System and Los Angeles World Airports have made remarkable improvements in their customer engagement priorities using digital technologies and data analytics. The CIOs of these organizations (Darryl Daniel and Aura Moore) will present case studies demonstrating how they have incorporated emerging technologies in sensing and data analytics to significantly address and improve their customer and guest engagement. Digital technologies include advanced sensing, data analytics and digital channel integration. Houston has had excellent success with Passenger Journey Scorecard and LAWA with Guest Experience Digital Design.

What the audience will learn

• How innovative airports are leveraging their digital technologies to solve customer pain points and enhance their journey
• How advances in data acquisition, analytics and intelligence are emerging in aviation
• Advancing the IT/technology function engagement successfully with customer experience
• What global airports do to turn their digital focus outward to the traveler market

Darryl Daniel
Chief technology officer/deputy director aviation
Houston Airport System
USA

To be announced
Na1

Panel Moderator:

David Kipp
VP aviation
Burns Engineering
USA

15:45 - 16:00

16:00

How AI helps Sabiha Gökçen with pax experience and operations

Ismihan Baysal Anderson
IT and automation director
Istanbul Sabiha Gökçen International Airport
Turkey

Sabiha Gökçen International Airport has introduced Savvy, one of the very first generative AI digital assistant for passengers. Savvy has been trained on airport passenger service documents and CRM records. The passengers can receive help in a conversational format rather that a classic rule-based chat format.

What the audience will learn

• How Savvy helps passengers
• How Savvy is going to evolve
• How Savvy is being developed and the infrastructure behind it
• The challenges while developing Savvy

16:25

Data to departure: Optimizing total airport management through passenger insights

Patrick Bergman
Business Analyst
Royal Schiphol Group
Netherlands

Rob van der Leek
Product owner
Royal Schiphol Group
Netherlands

Imagine a seamless airport journey from check-in to boarding, enabled by total airport management. By combining predictive data and smart tools, Schiphol can forecast passenger flow months in advance across check-in, security and more. As departure day nears, real-time insights help operational teams manage wait times, occupancy and key areas. This data-driven approach enables proactive management, reduces congestion and improves the passenger experience. Collaboration between tools and ground teams is key to smooth operations. Today’s presentation will show how data-driven decision-making is transforming the airport journey from start to finish.

What the audience will learn

• Collaboration between tools and staff is key
• Combining data for better insights
• Intelligent tools will enable staff to make data-supported decisions
• Proactive passenger management improves safety and experience
• Combine and utilize specialized tools to create synergy

16:55 - 17:30

Panel discussion: AI's impact on the airport workforce

This panel will explore the transformative effects of artificial intelligence on the airport workforce, focusing on challenges and opportunities. Topics will include AI-driven automation of core processes, passenger experience and predictive maintenance, which promise to enhance efficiency and safety. The discussion will also address potential workforce displacement and strategies for upskilling employees to work alongside advanced technologies. Attendees will gain insights into how AI can augment human roles, improve passenger experiences and streamline airport operations, ensuring a more resilient and adaptive workforce for the future.

What the audience will learn

• Airport, airline and government applications for AI-driven automation to enhance efficiency, experience and security
• Ways airports leverage AI for predictive maintenance to improve operational efficiency
• Strategies for upskilling employees to work alongside advanced AI technologies
• Insights into how AI can augment human roles and improve passenger experiences
• Current applications of AI in airports around the world and possible uses in the future

Maurice Jenkins
Chief innovation officer
Miami International Airport
USA

Kristen Berndt
Senior manager of baggage strategy and innovation
United Airlines
USA

Melissa Conley
TSA capability management and innovation executive director
Transportation Security Administration
USA

Panel Moderator:

Chris Runde
Vice president of aviation
Introba
USA

Day 2: Wednesday, April 9

Introduction by Conference Chairs

Dr Vassilis Agouridas
Co-chair, IDI platform
ERTICO – ITS Europe
Belgium

Velissarios Eleftheriou
CEO
TotalCDM
Greece

09:05

Advanced air mobility and its impact on the airport industry

Philip Butterworth-Hayes
Editorial director
Unmanned Publications
UK

In Europe and North America, 50% of the vertiports planned to be built by 2028 will be on airport estates. Electric aviation has the potential to transform the fortunes of smaller regional and business aviation airports, providing a new kind of air service that can compete with rail in terms of affordability and sustainability. But advanced air mobility is not like any other aviation sector. There will be new stakeholder groups, including local authorities and communities, who will have leadership roles to play in its development, and while some airports will benefit from AAM, many others will lose.

What the audience will learn

• Where and when eVTOLs and electric aircraft will enter service
• How different countries are planning for electric aviation services
• How airports can benefit and plan for this new industry
• What suppliers and airport operators can do now to prepare for AAM
• What some airports have already done

09:35

Dubai: countdown to day one air taxi operations

Duncan Walker
CEO
Skyports
UK

This session offers an exclusive insight into the launch of Dubai's pioneering commercial vertiport operations, providing an in-depth status update on the development of the world’s first air taxi network. Attendees will gain a clear understanding of the operational plans for launch day, exploring how the vertiport network will function from both an infrastructure and a passenger experience perspective. The session will delve into the unique challenges and considerations for key stakeholders, including terminal design, airspace management and the passenger journey, illustrating how these elements combine to create a seamless travel experience.

What the audience will learn

• Receive the latest updates on Dubai’s air taxi network and vertiport operations
• Explore operational plans for launch day, focusing on the roles of key stakeholders
• Discover terminal design innovations tailored for air taxi services

10:05

Presentation to be announced

Jose Ignacio (Nacho) Rexach
CCO Europe and Latin America
eHang
Spain

10:35 - 10:55

10:55

Success stories: vertiport tests in Europe and LATAM

Jose Ignacio Rodriguez
Managing director
Bluenest by Globalvia
Spain

César Nava
Project manager
Aena
Spain

This presentation will cover the company's experiences, test flights, lessons learned, SESAR projects (such as EUREKA, U-ELCOME and PRIAM) and real use cases in vertiport and drone operations in the airport environment (Guanacaste Airport (LIR) with Vinci – Coriport group, Reserva Conchal heliport with Marriott Group, INTA aerodrome in Rozas and ATLAS Center in Villacarrillo). The EH216 passenger eVTOL and the company's advanced vertiport control solution will be featured.

What the audience will learn

• Vertiport operations with advanced control solutions: UTM, meteorology, 4G coverage, GNSS
• Passenger and cargo eVTOL flight tests
• Innovative air mobility SESAR3 projects outcomes
• AAM emergency procedures

11:25

A regional approach: building northern Italy's AAM network

Paolo Cappello
Advanced air mobility director and CEO
SEA Milan Airports & Vega Vertical Gateways
Italy

This session will explore how Lombardy is integrating advanced air mobility into its long-term urban and regional infrastructure plans. Attendees will gain insights into how the region is developing an AAM network, focusing on collaborations with key stakeholders, including local and regional governments, air navigation service providers and civil aviation authorities. We will examine the role of Vega in shaping the region’s AAM ecosystem and discuss the strategies behind integrating AAM into broader transportation and development initiatives. This talk will highlight the importance of collaboration and technological innovation in ensuring the success of large-scale infrastructure projects and AAM adoption.

What the audience will learn

• Understand Lombardy’s roadmap for urban and regional AAM operations
• Learn about stakeholder engagement strategies that drive project success
• Explore how AAM solutions align with long-term regional development goals
• Gain insights into how collaboration and technology are advancing AAM infrastructure

11:55 - 12:45

Panel discussion: Futureproofing airports – integrating UAS, AAM and emerging technologies into aviation

As aviation evolves, airports must adapt to technologies like unmanned aircraft systems (UAS), advanced air mobility (AAM) and sustainable infrastructure. Many are uncertain how to begin, especially with emerging technologies and a focus on greener operations. This panel of experts from operations, regulatory bodies and tech providers will offer a roadmap for integrating future innovations. Topics will include infrastructure upgrades, extended reality, vertiport automation, sustainability practices and using smart tech like microgrids for resilient operations, emphasizing global insights and collaboration to highlight how airports can prepare today for the future of aviation.

What the audience will learn

• Learn how to design flexible infrastructure plans for future technologies, minimizing operational disruption
• Understand how smart microgrids enhance airport energy efficiency and resilience for greener operations
• Explore practical actions for creating more sustainable airports while integrating new technologies
• Explore best practices for integrating advanced tech while maintaining safety, security and efficiency
• Gain insights on adapting airport operations for future mobility, enhancing passenger experiences

Robin Grace
Chief of AAM integration and strategy
Massachusetts Department of Transportation Aeronautics
USA

Karam Jalal
Chief executive officer
Fujairah Air Navigation Services
United Arab Emirates

Calogero Giammusso
Head of operations
UrbanV SpA
Italy

Cory Cozzens
CEO
Altaport
USA

Panel Moderator:

Paul Wheeler
Vice president of aerial innovation
WSP
USA

12:45 - 14:00

14:00

Is urban air transportation inclusive or exclusive?

Victor Bustos
Business development director
Ineco
Spain

In recent years, the aviation focus has expanded from airports to urban air mobility (UAM), introducing challenges as unmanned aerial vehicles (UAVs) and new aircraft models demand distinct infrastructural and operational needs. With urban congestion rising and e-commerce logistics booming, the industry faces a dual challenge: integrating airports with UAM systems and embedding them into city infrastructure. Current UAV tests in controlled environments must evolve into accessible, inclusive public transit solutions. If UAM remains exclusive to the wealthy, it will limit integration with existing infrastructure, preventing airports and vertiports from merging into a cohesive, comprehensive urban transportation network.

What the audience will learn

• For decades, masterplans have followed a rigid structure, but the rise of urban air mobility demands flexibility and innovation
• Regulations must evolve to help develop the infrastructure that integrates airport operations with other urban transportation systems
• Analyzing local conditions where UAV facilities are integrated with regional airports to form a network, providing faster, more efficient services
• One of the greatest challenges is finding a balance between investment in future UAM infrastructure and current needs

14:30

Integrating AAM into airport ecosystems

Gina Dew
Director of government and community relations
Tampa International Airport
USA

TPA has been a leader in Florida and the US on AAM integration. The presentation will focus on our internal committee used to learn more about AAM and how it will impact our community directly, then inform our masterplanning process. In addition, we hosted the first test flight at a major airport in the US and have hosted Florida's first tabletop exercise for AAM. We have also been focused on being a part of the regulatory conversation at the local, state and federal levels.

What the audience will learn

• How to integrate vertiports into the masterplanning process
• Cross-organizational communication and coordination
• Understanding how AAM will impact your community
• Growing community acceptance for AAM
• Leading the regulatory conversations for AAM

14:55 - 15:40

Panel discussion: Advanced air mobility: A US planning perspective

This panel discussion includes a diverse group of airports in the United States and will explore planning and preparing for advanced air mobility from a variety of perspectives. Airports and airport systems from three distinct geographies will comment on the specific challenges and opportunities for advanced air mobility in their markets. Panelists will share what steps their airports have taken to prepare for advanced air mobility, including their approach to engaging utility providers and other important stakeholders. They will share lessons learned and how they are dealing with the dynamic regulatory environment in the United States.

What the audience will learn

• Whether and how airports are prioritizing AAM preparedness
• How airports and vertiport operators are facing uncertainty of regulations
• Business case development for different segments of the US market
• How airports and vertiport operators are working with utility providers
• Stakeholder engagement techniques

Andrew Bennett
Deputy director
Sebring Airport Authority
USA

Austin Futch
Aviation planning and development manager
Dallas Airport System
USA

Ralph Tamburro
Senior program manager airport delay reduction/airspace modernization
Port Authority of NY/NJ
USA

Panel Moderator:

Meghan Sheehan
Deputy US aviation manager
AtkinsRéalis
USA

15:40 - 16:00

16:00

Enabling remote management of a distributed vertiport network

Aaron Erwin
Associate director
Firstco
UK

Explore how digital infrastructure will revolutionize our future transportation systems and urban landscapes. Expect to learn: how lessons can be learned from existing transportation networks to help drive the requirements for future infrastructure; to unify air traffic management, advanced air mobility (AAM) operations and ground infrastructure critical to the viability of the emerging sector; situational awareness, software-assisted decision-making and teleoperations can be leveraged to maximize vertiport efficiency; a modular approach should be taken to first type system design to unlock future scalability.

What the audience will learn

• Digital infrastructure required to remotely monitor and control a network of vertiports
• Situational awareness – integration of digital systems
• Software-assisted operations – automating low-risk/low-value tasks
• Teleoperations – reducing site-based staff
• AAM system unification - Fleet management, air traffic management and vertiport system management

16:30

Vertiport integration and innovative air mobility challenges

César Nava
Project manager
Aena
Spain

Alberto Mangas
Innovation manager
Aena
Spain

Airports have been the key gateways for intercity travelers. Likewise, vertiports will be the primary gateway for innovative air mobility (IAM). Currently, Aena is involved in multiple European initiatives to explore the technical, operational and business potential of integrating advanced air mobility into its airports. Test flights will be conducted in 2025 and 2026 (Eureka: Palma de Mallorca – Menorca; Opera: Malaga – Granada). During this presentation, the audience will learn about the IAM integration in the airport environment and the main challenges: stand/reg needs, business model of IAM, infrastructure and planning, public acceptance, balance airport capacity, and others.

What the audience will learn

• IAM integration and current challenges for vertiport infrastructures
• Current IAM projects in Europe – solutions proposed and expectations
• Airport operator's point of view on IAM integration in an airport environment

17:00 - 17:30

Conversation: the highs and lows of pioneering AAM infrastructure

Having spoken and participated at numerous AAM industry events, UAP proposes to bring a more personal touch to PTE by sharing personal highs and lows, from its beginning in 2017 with Airbus as its first client, delivering Air One Coventry with the UK government and Supernal (Hyundai Motor Group), and on to its commercial vertiport model Next-Gen. The focus will shift from eVTOL certification challenges and lack of funding to a more personal account that should make for an engaging discussion with the audience/industry peers.

What the audience will learn

• Navigating a nascent industry (pros and cons of corporate backing)
• UK’s startups in tech and innovation (challenge when transitioning to commercialization)
• Government support in Europe versus the US and China (the importance of centralized funding and unions)

Andrea Wu
CEO
Urban-Air Port
UK

Ricky Sandhu
Founder and chairman
Urban-Air Port
UK

Velissarios Eleftheriou
CEO
TotalCDM
Greece

Day 2: Wednesday, April 9

Sponsored by Turner & Townsend

Introduction by Conference Chairs

Mark Wolfe
Principal, head of aviation EMEA
Populous
UK

Tim Walder
Deputy chair
British Aviation Group (BAG)
UK

09:05

PLATINUM SPONSOR: Airports of the future – avoiding the ‘one shot’ solution

Murray Rowden
Managing director
Turner and Townsend
UK

The industry faces unprecedented challenges including the complexity of projects, funding pressures, stakeholder demands, supply chain supply chain constraints and evolving definitions of value. Future-ready infrastructure is increasingly tied to immediate and long-term needs, requiring trade-offs between competing priorities. Megatrends are reshaping the sector, driving demand for innovative value-based solutions. The rise of the program and delivery partner model is enabling end-to end capabilities, from strategy to delivery, as clients seek integrated solutions. Alternative commercial arrangement, next-gen PPP models and offshoring are gaining traction, alongside a growing emphasis on digital and AI-enabled program management.

What the audience will learn

• Industry challenges in the transformation of existing and development of new assets to respond to the challenges of today
• Innovations and learning from the transformation of existing airport estates through to the creation of new major airports developments
• How the airport development and delivery approach needs to adapt to create the responding value-based solution
• Building a fit for future agile supply chain to meet the challenge – creating a high-performing value adding supply chain

09:35

Preparing a new airport and company for the future

Jan Metsovitis
CEO
International Airport Heraklion Crete SA
Greece

On February 6, 2027, a new chapter will begin with the opening of a new airport in Heraklion, Crete. While the transition will occur overnight, the new airport’s enhanced capabilities will be instrumental in supporting new opportunities. Currently, tourism in Crete, like elsewhere in Greece, faces the challenge of concentrated visitor flows during peak summer months. For this reason, a key aspect of the strategy and future plans is tackling the challenge of extending “the season”. The presentation focuses on the airport's plans and how it will prepare for the future.

What the audience will learn

• The only live new greenfield airport project in Europe
• The transition and strategy of interesting PPP BOOT project
• Seasonality issues and solutions
• The complexity of major airport projects and problems

10:05

Planning airport expansion in an urban city by the Pacific Ocean

Ted Anasis
Manager - airport planning for San Diego International Airport
San Diego County Regional Airport Authority
USA

The presentation will describe and provide key lessons learned for planning and implementing airport expansion of major facilities in a large hub airport located in an urban setting with constrained terrain and sensitive and regulated environmental resources including air, water/groundwater, noise and biological resources in a coastal zone. The presentation will identify measures and design features to reduce the environmental effects of major airport facilities including a 30-gate new airport terminal, expanded aircraft movement and parking areas, a 3-lane entry road, a 5-story parking structure and an underground cistern to capture stormwater runoff and reuse water in flushing for urinals/toilets in the new terminal.

What the audience will learn

• Measures and design features to implement for an airfield and terminal expansion
• Specific measures to reduce environmental effects on air quality, water quality, energy resources and biological/coastal resources
• Discussion of construction of a 900,000-gallon underground cistern below the aircraft apron to collect stormwater for reuse in the airport terminal
• Measures to improve coordination with regulatory agencies to address impacts from traffic, noise, stormwater runoff and air emissions
• How the new 30-gate Terminal 1 fits into a masterplan on a highly constrained airport site of 661 acres

10:35

Australia’s western gateway

Steve Moreland
Chief planning and projects officer
Perth Airport
Australia

Bastian Gruedl
New terminal design lead
Perth Airport
Australia

Perth Airport is undergoing an A$5bn consolidation to be completed by 2031. Key projects include a new parallel runway, relocating Qantas operations to a newly built international and domestic terminal, constructing two multistory parking garages and a new airport hotel, and upgrading the terminal precinct’s road network. This presentation will highlight the transformative efforts planned over the next seven years, providing insights into the airport’s future vision, key milestones and how these developments will enhance connectivity and passenger experience, ultimately positioning Perth Airport as a modern, fully integrated aviation hub and Australia’s western gateway.

What the audience will learn

• Summary of Perth Airport’s consolidation projects
• Detailed overview of the runway project
• Detailed overview of the new terminal project
• Insight into the unique position of a joint terminal development between Qantas and PAPL

11:05 - 11:25

11:25 - 11:55

Panel discussion: Collaboration between airlines and airports: navigating airside and landside space

In the ever-evolving aviation landscape, the collaboration between airlines and airports is essential for overcoming the challenges posed by airside and landside space constraints. As air travel continues to grow, optimizing the limited space available becomes increasingly critical for ensuring efficient operations and enhancing the passenger experience.

What the audience will learn

• Strategic planning: a collaborative approach to planning is necessary to create comprehensive strategies that address space constraints
• Digital integration: airport and airline use of technologies to address space problems or reimagine passenger process
• Accessibility: ensuring accessibility for all passengers is a fundamental aspect of collaboration. Airlines and airports must work together

Bill Poole
Senior vice president, planning and design
Denver International Airport
USA

Nick Scott
Managing director
United Airlines
USA

Amy Gaddis
President
Id8 Design + Consulting
USA

11:55 - 12:55

Panel discussion: Designing inclusive airports fit for the future passenger experience

Airports of the future need incremental changes and innovation that anticipate diversity and seek design solutions so that all can travel and work with dignity and inspiration. The panel will expand on the current inclusive design thinking, seek to identify the benefits to the passenger and to the airport, and highlight the interdependencies with sustainable airport development solutions.

What the audience will learn

• How inclusive design is being used in new and existing airport developments
• The benefits of inclusive design to the passenger and the airport
• How to design for a broad spectrum of diversity
• How to make inclusive design standard
• Integrating inclusive design with processes

Anna-Ruth Cockerham
Accessibility manager
London Gatwick Airport
UK

Antoinette Erickson
Senior partner
Foster + Partners
UK

Emily Yates
Head of accessibility and inclusive design
Mima
UK

Jenny McLaughlin
Inclusion lead - solutions
Heathrow Airport
UK

Pareisse Wilson
Inclusive design strategic change consultant
Harmonise Change
UK

Panel Moderator:

Tim Walder
Deputy chair
British Aviation Group (BAG)
UK

12:55 - 14:15

14:15

A sustainable mobility plan for the airports of tomorrow

Elke Bossaert
Strategic accessibility manager
Brussels Airport Company
Belgium

Korijn Defever
General manager
Airport Intelligence
Belgium

This presentation focuses on developing a sustainable airport mobility plan through a collaborative governance model. It emphasizes the need for a bold vision to drive change and the importance of effective stakeholder management, bringing together airport authorities, airlines, ground handlers, related airport businesses, government bodies, transportation authorities and local communities. Examples of key measures and actions will be outlined, including reducing emissions, promoting electric vehicles, improving public transportation access and supporting innovative mobility solutions. The approach fosters collective responsibility and shared ownership for a greener, more efficient airport ecosystem.

What the audience will learn

• What is a sustainable airport mobility plan?
• Who are important stakeholders?
• How and where to start?
• What is the possible impact of a mobility plan?

14:45

Planning sustainable infrastructure at Heathrow

Gianluca Maestri
Senior masterplanning manager
Heathrow Airport
UK

Matt Prescott
Head of carbon strategy
Heathrow Airport Limited
UK

Driven by the Heathrow 2.0 strategy that established our net zero route, Heathrow developed an updated version of the masterplan, which has airport decarbonization as one of the main objectives. By 2050, the goal is to reduce emissions by at least 80%, leaving around 20% of emissions to be removed from the atmosphere to reach net zero. This is expected to happen thanks also to the upgrade of our power network and surface access, the integration of sustainable aviation fuel, the development of hydrogen infrastructures and the replacement of older assets with new ones.

What the audience will learn

• Understanding how Heathrow plans its infrastructure to support net zero ambitions
• What are the main airport infrastructures needed to achieve net zero
• What are the future opportunities driven by future aircraft and air mobility

15:15

Decarbonizing airport design: SFO's commitment to a sustainable future

Judi Mosqueda
Chief development officer - design and construction
San Francisco International Airport
USA

Anne Middlebrook
Senior program controls manager
TYLin
USA

At San Francisco International Airport (SFO), our design and development approach is driven by a commitment to decarbonization. Using whole-systems thinking, we’ve created a roadmap that prioritizes decarbonization across terminals, facilities and projects, while balancing city goals, stakeholder needs and site constraints. As a hub in an innovation-driven city, SFO faces unique challenges, from limited land to growing demand. Yet, California’s leadership in sustainability propels us forward as we integrate progressive practices and advanced technologies to align with the state’s ambitious decarbonization targets.

What the audience will learn

• SFO landscape and goals of the capital program – meeting passenger demand, gate capacity, revenues
• Decarbonization achievements in the first fixed capital program – highlights and awards
• Top-three ongoing challenges and approach for successful outcomes

15:45 - 16:05

16:05

16:35 - 17:30

Panel discussion: Coastal airports – resiliency in a changing climate

As climate change accelerates and extreme weather events grow increasingly frequent and severe, coastal airports face unique challenges. Rising sea levels, intensified hurricanes and coastal erosion pose significant threats to their infrastructure, operations and economic viability. This panel discussion will delve into innovative strategies and best practices that coastal airports can adopt to enhance their resilience and sustainability in the face of these pressing challenges.

What the audience will learn

• Vulnerability assessments and risk management strategies
• Emergency response and disaster recovery planning
• Incorporating climate-change adaptation into long-term planning

Jim Szczesniak
Director of aviation
Houston Airport System
USA

Mark Perryman
President and chief executive officer
Norfolk International Airport
USA

Ted Anasis
Manager - airport planning for San Diego International Airport
San Diego County Regional Airport Authority
USA

Panel Moderator:

Joe Barden
Executive vice president, airport terminal planning
Landrum & Brown
USA

Day 2: Wednesday, April 9

Introduction by Conference Chairs

Ashwini Thorat
Chief of design and planning
Adani Airport Holdings Ltd
India

Satyaki Raghunath
Chief operating officer
Bangalore International Airport Limited
India

09:05

Building the new gateway to India

Satyaki Raghunath
Chief operating officer
Bangalore International Airport Limited
India

Over the past 16 years, Kempegowda International Airport, Bengaluru, has grown to be India's third-busiest airport in terms of passenger and cargo volumes. Over the past five years, we have commissioned a new runway, an award-winning terminal and a reputation for customer-centricity, digital transformation and environmental stewardship. This presentation will outline our journey over the last five years and what we're doing to become the new gateway to India – from an ambitious US$2bn capital program, to partnerships with airlines, investment in world-class infrastructure and a focus on operational and customer experience.

What the audience will learn

• Customer experience and operational excellence
• Hub development and marketing
• Commercial development
• Sustainability

09:30

Integrated planning and construction practices from future airport perspective

Qiang Li
Director of digital transformation office
China West Airport Group
China

Qianlin Li
Senior principal
Strategic Planning Services
USA

The Xi'an Airport T5 project aspires to create a future airport that is safe, green, smart and human, reflecting the airport's mission. The Safe Airport concept involves building a comprehensive safety network; the Green Airport aims for terminal three-star green building certification and a 15% new energy usage rate; the Smart Airport includes systems such as OneID for passengers, digital control towers, smart runways and digital-twin airports to facilitate autonomous or reduced staff operations for passenger services and airport management. The terminal features the world's first airport museum showcasing local history.

What the audience will learn

• Ensuring airport construction meets evolving demands through strategic planning with vision
• The core concept
• Balancing rapid technological advances with the extended timeline of airport planning and construction
• Adapting airport development to leverage local resources and foster new economic opportunities
• The significance of a holistic approach to airport planning, construction and operations

10:00 - 10:35

Panel discussion: Beyond the gate – redefining airport terminals for the digital age

The panel will explore how biophilic design, multimedia and innovative architecture redefine airport terminals. It will highlight how natural and digital elements can elevate a traveler’s journey through case studies and best practices. The discussion will focus on trends shaping future terminals, aiming to transform spaces into serene, multisensory environments. In collaboration with the Boiffils design studio, the panel will showcase Singapore Changi Airport's award-winning Terminal 2. Here, Boiffils' biophilic design integrates natural light, ventilation and lush greenery with advanced technology, creating an immersive experience that enables passengers to relax and enjoy nature while traveling.

What the audience will learn

• How to balance technology and natural elements, creating harmonious airport environments that enhance passenger well-being
• How to design and integrate multimedia installations that captivate passengers, inspiring wonder and amazement
• Design strategies and trends that enhance passenger experience through sensory design and technology for a seamless journey
• How to enhance the passenger experience: the latest design strategies and trends for airport terminals, prioritizing comfort, sensory design and technology

Delfine Ong
General manager, experience creation, airport operations services
Changi Airport Group Singapore
Singapore

Basile Boiffils
Managing director
Boiffils Architectures
France

Mikael Charpin
Op lead and producer, cities
Moment Factory
Canada

10:35

Maximizing independence and enhancing user experience with inclusive design

Mark van Doorne
Vice president of masterplanning
King Salman International Airport Development Company
Saudi Arabia

Rachel Smalley FCABE MRTPI NRAC
Head of inclusive design - cities and places
Jacobs Solutions
UK

We will introduce the groundbreaking planning and design-integrated approach undertaken at KSIA, which will redefine the aviation sector's response to persons with reduced mobility and the provision of special assistance for disabled people. How end-user requirements relating to age, disability, gender, pregnancy and maternity, and religion or belief, are being integrated seamlessly at KSIA to create a people-focused, welcoming, usable, relevant and futureproofed airport environment will be explained. This first-of-its-kind methodology will significantly reduce demand for management interventions – special assistance – maximizing independence and enhancing the end-user experience.

What the audience will learn

• Inclusive design – making airports work for people
• The five principles of inclusive design
• Maximizing the number of people who can travel independently through and use the airport
• Futureproofing
• Generate efficiencies throughout design and operation

11:05 - 11:25

11:25 - 12:25

Panel discussion: Scaling for success: managing growth in thriving aviation regions

Developing hubs in thriving regions and future megahubs; strategies to handle increasing passenger volumes and cargo demands while maintaining service quality.

What the audience will learn

• Infrastructure expansion and modernization
• Operational efficiency and innovation
• Environmental sustainability
• Stakeholder collaboration

Ayman AboAbah
CEO
Riyadh Airports Company
Saudi Arabia

BVJK Sharma
CEO
Navi Mumbai International Airport
India

Vivian Cheung
Acting chief executive officer
Airport Authority Hong Kong
Hong Kong

Panel Moderators:

Ashwini Thorat
Chief of design and planning
Adani Airport Holdings Ltd
INDIA

Satyaki Raghunath
Chief operating officer
Bangalore International Airport Limited
INDIA

12:25

Vision 2030: Matarat's aviation transformation after two years

Radouan Nahji
General manager for governance and excellence for projects and technical affairs
Matarat Holding Company
Saudi Arabia

Jan-Bjorn Schomann
Executive director
Egis
Saudi Arabia

It's been two years since Matarat Holding Company embarked on a major project to transform Saudi Arabia's 26 airports in line with the Kingdom's Vision 2030. A project of this magnitude requires excellent governance, careful strategic planning, supervision and project control of investments and assets, especially infrastructure. What is the project status today and what key milestones have been achieved? What problems have been encountered and are there any deviations in the implementation of the project? Two years on, the presentation looks at the project's performance and gives an analysis of success factors and lessons learned from a management and operational perspective.

What the audience will learn

• An example of a country-wide airport development project
• Outcomes and insights of a transformative airport project after two years
• Best practice for strategic asset planning, management and performance monitoring

12:55 - 14:15

14:15

Narita airport city: heritage and innovation for regional growth

Yuki Kawakita
Manager, corporate strategies planning department corporate planning
Narita International Airport Corporation
Japan

Matthew Gevers
Chief urban and landscape designer
Arup
Hong Kong

Narita Airport is embarking on its most ambitious capital program to date, which includes building a new runway, centralizing all three terminals and developing new support areas. Alongside these upgrades, the airport plans to revitalize the surrounding landside areas with an airport city development. This initiative aims to stimulate regional growth by leveraging the expansion of the airport, providing a living and working environment that attracts national and international talent to the region. Its vision aims to leverage the rich cultural and historical heritage to create a dynamic airport city that honors tradition while embracing innovation.

What the audience will learn

• Understanding the airport city scene in Japan
• The potential role that the airport can play in supporting growth of the regional economy
• The strategic positioning of the Narita region in the national and international context
• The fine balance between the rural settlement context and the development of an international airport hub
• The potential to unlock tourism attraction opportunities in an area often overshadowed by central Tokyo

14:45

Expanded blueprint of airport city at HKIA

Vivian Cheung
Acting chief executive officer
Airport Authority Hong Kong
Hong Kong

First unveiled in 2019, the airport city blueprint combines the airport’s core functions with related business segments to create strong synergy, fully leveraging the airport's unique geographical location with a view to seizing the opportunities brought by various new infrastructures. In 2024, AAHK announced the expanded development blueprint to transform HKIA into a new and world-leading landmark in the region. The development integrates commercial activities, popular culture, art trading, entertainment and leisure with the aim of driving the further economic development of Hong Kong and the region.

What the audience will learn

• The expanded plan of the airport city vision at HKIA
• Airport city planning
• Commercial development

15:15

15:45 - 16:00

16:00

Planning and design of aerodromes: the airport masterplan design

Nandita Bhatt
Executive director
Airports Authority of India
India

An airport masterplan document provides a road map for efficiently meeting aviation demand through the foreseeable future while preserving the flexibility necessary to respond to changing industry conditions. It is a critical planning tool for determining the future requirements of an airport and provides a vision for realizing its ultimate potential. The primary purpose is to establish an orderly development concept to guide the airport’s short-, medium- and long-term measures and assist airport management and stakeholders in making informed decisions.

What the audience will learn

• To enable the airport to achieve its mission and to provide a framework for long-range planning (20 to 30 years)
• To graphically present preferred airport development concepts
• To comply with all applicable regulatory requirements
• To define the purpose and need for development projects
• To ensure compatible land use development

16:30

Airport development and construction management

Lakshminarayanan Sankaran
Chief infrastructure officer
Bangalore International Airport Ltd
India

How can airports keep ahead of the curve in capacity building? Airports can stay ahead in capacity building by implementing 5-year plans and scheduling for systematic growth. They should conduct environmental impact analyses to ensure sustainability. Stakeholder engagement is crucial for smooth operations. They should adopt innovative construction strategies and sustainable construction methods to minimize environmental impact. A robust maintenance strategy ensures the longevity of infrastructure. A long-term focus on growth, efficient vendor management, and effective contract completion, handover and closure processes are vital. Defects Liability Period (DLP) management ensures quality control post-construction. This holistic approach ensures airports keep pace with evolving demands.

What the audience will learn

• The need for long-term vision and focus
• The nuances of airport projects
• Stakeholder engagement
• Construction strategies and contract management
• The commissioning and closure of a contract

17:00

A programmatic approach to Kaohsiung's new airport expansion

Hung-Hsien Lin
Director of the aerodrome engineering division
Civil Aviation Administration, Taiwan (ROC)
Taiwan

Paul Chuo
Executive deputy general manager, Taiwan/Asia
Stantec Consulting Services, Taiwan Branch
Taiwan

Kaohsiung International Airport (IATA; KHHI), Taiwan's second-largest international airport, plans to expand its terminal capacity in two phases without disrupting current operations. The Taiwanese Civil Aviation Administration (CAA) has established a multilayered delivery structure to manage this complex project. A dedicated program manager will oversee the entire plan, ensuring detailed tracking, advantageous procurement strategies and value engineering opportunities, Early gains were achieved during the basic design phase, with additional benefits expected in future stages.

What the audience will learn

• An upcoming new airport expansion project in Taiwan as a market opportunity for the industry
• Challenges faced by an airport to maintain operation while undertaking significant improvement works
• How a programmatic approach and team structure can support a complex and major infrastructure upgrade

Day 2: Wednesday, April 9

Introduction by Conference Chairs

Anne Marie Pellerin
Founder and managing partner
LAM LHA
USA

Catherine Piana
Director general
Aviation Security Services Association - International
Belgium

Donald Zoufal
President/lecturer
CrowZnest Consutling, Inc./University of Chicago
USA

Johnnie Müller
Senior vice president of security services and crisis response
Copenhagen Airports
Denmark

Neville Hay
Director of training
Interportpolice
UK

09:05 - 10:05

Panel discussion: Evolving workforce demographics and recruiting/training/retention in AVSEC

Audur Sveinsdottir
Director of airport security
Isavia
Iceland

Kevin Sawyer
Head of international operations and development
CAA International
UK

Johnnie Müller
Senior vice president of security services and crisis response
Copenhagen Airports
Denmark

Scott Dullard
General manager, operations
Melbourne Airport
Australia

Panel Moderator:

Caelie Tweedie Smith
Manager, training programs portfolio
ACI World
CANADA

10:05

Security technologies and new checkpoints: a challenge in airport design, planning and capacity

Manuel Templado
Head of security division
Aena
Spain

Arturo Simón
Head of equipment
Aena
Spain

10:35

Transforming airport security through an innovative ecosystem

René García
Security director
El Dorado International Airport - OPAIN
Colombia

This presentation explores how advanced technologies and a holistic approach to security optimize passenger flow and enhance operational safety at an international airport. The security ecosystem integrates artificial intelligence, video analytics, autonomous systems and proactive coordination with key stakeholders. The airport has successfully implemented innovative processes, such as automatic baggage diversion and real-time chatbot alerts, to streamline operations while ensuring top-tier security standards. Through these efforts, the airport offers an exceptional passenger experience, balancing accessibility with robust security protocols that respond effectively to evolving risks and challenges.

What the audience will learn

• How artificial intelligence enables predictive insights for proactive risk management
• The effectiveness of video analytics and facial recognition for continuous security monitoring
• The role of in-house technological solutions, such as automatic baggage diversion lines, in reducing wait times
• The importance of stakeholder coordination and early warning systems to maintain seamless airport operations
• Strategies for balancing passenger experience with stringent security protocols, including service training initiatives

11:05 - 11:25

11:25

Surviving a cyberattack – Split Airport case study

Goran Leutar
CEO
Niko Airport Information System
Croatia

In July 2024, Split Airport fell victim to a cyberattack that resulted in the complete shutdown of the facility, with nearly all systems locked and inaccessible. With thousands of people stranded and a hundred flights per day, Split Airport was facing a serious situation but managed to survive it without almost any delays. What was the reason for the penetration? How to prevent it in the future? What to do once it happens?

What the audience will learn

• Vulnerability in critical infrastructure
• How to prevent cyberattacks
• How to recover from cyberattacks if they happen

11:55 - 12:55

Panel discussion: Cyber in the aviation security context – defining roles and overlap

The reliance on connectivity and the internet is an increasingly critical feature of aviation security programs. Access control systems, identity management systems, CCTV camera systems. dispatch systems, notification systems, and intelligence and information systems are all becoming increasingly interrelated and reliant on cyber connections. In many instances these can be related to commercial and operational systems. As use and reliance on cyber expands so do attack surfaces. All this has occurred at the same time the instances of cyber-attacks are on the rise.

What the audience will learn

• Who needs to be involved in cyber security planning and response
• How to develop collaborative environment with a range of stakeholders seeking to address and respond to growing cyber threats
• How cyber-attacks have worked to threaten and impair security systems
• How practices and technologies can be employed to mitigate threats
• How response activities can be shaped to respond to attacks once they occur

David Nieto
Director of airports and aviation security
AESA
Spain

Eric Vautier
Group CISO
Groupe ADP
France

Eugene Kramer
Head of cyber for passenger, AVSEC and borders
Heathrow Airport
UK

Thomas Romig
Chief operations officer
Brussels Airport Company
Belgium

More people to be announced To be announced
To be announced
Na1

Panel Moderator:

Jarrett Morgan
Technology market leader
Mead & Hunt
USA

12:55 - 14:15

14:15 - 15:15

Panel discussion: Smart security – a collaboration between airports, governments and airlines

The Smart Security Management Group (SSMG) is an international group of regulators, airport operators and government stakeholders who collaborate to drive innovation through aviation security screening technologies and processes, with the aim of raising standards across the globe. This discussion will illustrate the benefits of a multilateral collaborative approach, and provide insight into the outputs and positive impacts that smart security has already delivered across the industry. It will outline future ambitions that are designed to enhance the way in which security screening is conducted for passengers, while delivering the capability to respond to emerging threats and risks.

What the audience will learn

• What is smart security and why I should care?
• As an airport operator, how does smart security benefit me?
• How has the implementation of smart security impacted security screening?
• What is the focus for smart security over the next 10-15 years?
• How do I involve myself in the evolution of smart security as a regulator, airport operator or government agency?

Scott Dullard
General manager, operations
Melbourne Airport
Australia

Dr Ben Wong
Head of aviation security science, technology and innovation
UK Civil Aviation Authority
UK

James (Matt) Gilkeson
Chief technology, data and AI officer
Transportation Security Administration
USA

Panel Moderator:

Paul Evans
Security technology manager
Heathrow Airport
UK

15:15

Coalition of the willing: aviation worker screening success story @DFW

Chris McLaughlin
Executive vice president of operations
Dallas Fort Worth International Airport
USA

Andreas Haegele
VP of microwave imaging
Rohde & Schwarz
Germany

Rohde & Schwarz, together with Dallas Fort Worth, aims to create a new de facto standard for US aviation worker screening. The R&S QPS Walk2000 millimeter-wave security scanner was developed specifically to support high-volume security screening in a wide range of operations requiring rapid and accurate screening for metallic and non-metallic threats. In a collaborative approach with DFW, Rohde & Schwarz optimized the system’s detection SW for aviation worker screening to eliminate the required removal of employee badges, name tags, outerwear and belts, supporting efficient aviation worker screening, especially during shift changes.

What the audience will learn

• Coalition of the willing: close collaboration between airports and OEMs produces great innovation
• There's a new, modern solution for aviation worker (and airline crew) screening that considers the specific demands of security lanes
• Millimeter-wave walk-through screening has the potential to modernize and expedite the way security screening happens at airports today

15:45 - 16:05

16:05

Uncovering the hidden threats in airports

Maurice Jenkins
Chief innovation officer
Miami International Airport
USA

Mark Webb
Founder/CEO
Air Sheriff LLC
USA

In a developing digital landscape – perceived threats in cybersecurity within transportation networks (specifically airports) – MIA (Miami International Airport) has identified that what operations directors commonly believe is a threat versus a changing reality in relation to cyber threats to critical infrastructure – and has identified new technologies powering innovation with observation as the key.

What the audience will learn

• A greater understanding of invisible threats
• The positive impact of innovation in security applications
• Available technology

16:35

YVR delivers next-generation security checkpoint and enhances passenger experience

Alan Grossert
Director, engineering projects
Vancouver Airport Authority
Canada

YVR successfully renovated its busiest security screening point while accommodating all passenger and employee flows with minimal impact on their experience. Originally planned to be completed in three phases, the airport took the bold step to fully close the checkpoint to reduce construction cost and duration. This presentation will explain how the design team, contractor and operations teams collaborated to design and deliver a superior solution within a constrained site to achieve the best results for the airport community.

What the audience will learn

• Early engagement with the operations teams and the construction contractor allowed for various delivery options to be effectively explored
• The use of data was essential to make informed decisions
• A collaborative mindset enabled project participants to bring an agile approach when providing input
• The design evolved during project development, but focused on an enhanced passenger experience throughout
• A renovation can produce an amazing end product; not everything exciting needs to come from new construction

17:00

Product design and management on the Heathrow security program

Jane Foulkes
Senior project manager
Heathrow Airport
UK

Sam Whitehead
Program lead
AtkinsRéalis
UK

Developing the next-gen security product, aiming to enhance threat detection and operational efficiency through over £1bn investment in technology and transformational change. This will be Europe’s largest security program, delivering over 100 lanes used by 82 million passengers and colleagues annually. The program must meet tight regulatory deadlines while maintaining full capacity and high customer satisfaction. We implemented a comprehensive trial and pilot approach, controlling product development and change, and generating rich data to optimize designs and enable detailed simulations for accurate demand and capacity forecasting, minimizing operational disruption.

What the audience will learn

• The approach to trialling new technology and processes, and the benefits of doing this prior to procurement
• How product requirements and the product development and regulatory roadmaps are essential to running an effective procurement process
• How a 'pilot' installation can significantly progress learning prior to full product deployment, generating rich data and honing requirements
• How change driven by learning from the 'pilot' installation and early deployments is controlled and managed while meeting deployment timescales
• How data from the 'pilot' is used to build simulations that enable planning that balances demand and capacity through transition

Day 2: Wednesday, April 9

Introduction by Conference Chairs

Jeremy Corfield
Partner
CPI
Australia

Susan Gray
Managing director/partner
Concession Planning International
Australia

09:05

Orchestrating commercial transformation across a nationwide network of airports

Marcus Spahn
General manager, non-aero
Matarat Holding
Saudi Arabia

Commercial passenger experience and non-aero revenues at Saudi airports are surging, driven by the country’s clear strategy to transform the airport ecosystem through massive infrastructure projects, commercial developments and the arrival of new operators and concepts. As Saudi Arabia aims to become a global aviation hub, airports are introducing innovative, technology-driven and personalized commercial offers. These initiatives are orchestrated across a nationwide network of 27 airports in an unprecedented effort to elevate passenger experience and drive sustainable commercial growth in line with Saudi Vision 2030 and the National Aviation Strategy goal of reaching 330 million passengers in 2030.

What the audience will learn

• How a country-wide network of airports can leverage synergy effects across commercial revenue streams
• How to balance innovation and technology in fast-paced commercial airport developments
• How strategic partnerships within the non-aero ecosystem help to elevate commercial transformation
• Loyalty programs, e-commerce and digital solutions in non-aero
• Sense of place in a modern airport environment

09:35

Loyalty Hub Munich – jointly breaking new ground

Vera Jakobsen
VP digital
Munich Airport / Flughafen München
Germany

Martin Willmer
Key account partner manager
Miles & More/Lufthansa Group
Germany

Driven by the belief that collaboration unlocks customer benefits and commercial potential, Lufthansa Group, Munich Airport and the Miles & More loyalty program established the Loyalty Hub. The presentation uncovers the inner workings of this innovative trilateral partnership. Discover how an agile squad of experts in marketing, data analytics and retail collaborates to enhance the customer experience through data sharing and targeted marketing. The presenters will delve into the ideas that shaped this unique alliance, and reveal the results achieved and exciting use cases on the horizon.

What the audience will learn

• How an airline, an airport and a loyalty program can collaborate to drive customer satisfaction and commercial potential
• What working in an agile setup spanning three companies looks like
• What's next: use cases on the horizon

10:05

Elevating experiences: adapting to market, tailoring to passengers at DEN

Pamela DeChant
Senior vice president - concessions
Denver International Airport
USA

Brett Hartle
Vice president - aviation architecture practice leader
HNTB
USA

Explore Denver International Airport’s US$2.5bn Concourse Expansion Program, focusing on its Concessions Development Plan. This presentation examines the creation of resilient, commercially viable concession nodes tailored to evolving market demands and passenger preferences. Presenters will discuss the alignment with the Concessions Masterplan, covering key requirements, analytics, design strategies and industry market outreach. Attendees will gain insights into effective development strategies and witness the successful execution of a concession node – highlighting how thoughtful design enhances the passenger experience while accommodating market variables. Join us to discover innovative approaches in airport concession planning.

What the audience will learn

• Identifying current and future passengers; understanding their tastes
• Designing for resilience, adaptability and operational excellence
• Defining the framework and design parameters for tenant brand expression

10:35 - 10:55

10:55

Improving PX through digital – an omnichannel approach

Mieke Struik
Senior manager of commercial strategy and technology
Schiphol Group
Netherlands

Wouter Van den Broeck
Manager of commercial strategy and sustainability
Royal Schiphol Group
Netherlands

This presentation focuses on the transition Schiphol Airport is making to reach passengers, from a multichannel approach with best-in-class individual channels to an omnichannel approach allowing passengers to seamlessly transfer between these channels. Online and offline touchpoints are linked along a clear handover strategy, based on user needs. Through the use of a multi-use passenger experience platform, the airport can create personalized experiences for all passengers, bridging the gap between the website and the native app. By focusing on clear passenger needs, Schiphol aims to grow its reach and ultimately introduce more commercial use cases.

What the audience will learn

• How airports can use individual online and offline channels together to create a better passenger experience
• How the passenger experience platform and self-service kiosks can function as a cornerstone of any omnichannel strategy
• The advantages for airports of having a native app

11:25

Hi touch – hi tech

John McDonnell
Managing director international
Fifth Generation
USA

In an increasingly digital world, this discussion shares insights into marketing spirits to tap into a broader market. It emphasizes the importance of innovating with new approaches to engage younger adult consumers. Staying savvy in the evolving 21st-century marketplace is key to enhancing brand perceptions. Learn from examples of how retailers adapt to changing times to increase brand traction. Additionally, the conversation explores strategies to build consumer loyalty through strong brand identity, fortifying long-term brand longevity.

What the audience will learn

• In this increasing high-tech world, people want personal interaction with people
• Learn how companies are bringing consumers back into their businesses
• How to generate more business in duty-free airport stores

11:55 - 12:45

Panel discussion: Driving digital innovation – transforming airport retail and concessions

This panel will explore the sense and nonsense of how digital innovation is revolutionizing the delivery of products and services in airport environments. From leveraging technologies to enhance the passenger experience to implementing seamless digital solutions for retail and F&B, it will discuss the strategies shaping the future of airport commerce. Industry leaders will share insights on omnichannel integration, digital personalization and how technology is enabling airports to deliver tailored services while maximizing non-aeronautical revenues. Discover how airports are redefining commerce in a rapidly evolving digital landscape.

What the audience will learn

• The role of digital platforms in modernizing airport retail and concession delivery
• How omnichannel strategies bridge in-terminal and online commerce
• Leveraging AI and data analytics to create personalized passenger experiences
• Innovations in digital ordering and fulfillment for F&B and retail
• Best practices for implementing seamless digital solutions in airport environments

Isabel Zarza
CEO Southern Europe
Avolta
Spain

Philipp Ahrens
Senior vice president, center management
Vienna Airport
Austria

Raúl Gómez
Commercial Marketing and Digital Business Director
Aena
Spain

Sammy Patel
Vice president, commercial | CEO, Midway Partnership
Vantage Group
USA

Panel Moderator:

Martijn Steur
Managing director
Kinetic Consultancy
NETHERLANDS

12:45 - 14:00

14:00

Give the people what they want

Deanna Zachrisson
Director of revenue generation and partnership development
San Diego International Airport/San Diego County Regional Airport Authority
USA

The presentation will explain how to create successful restaurant and retail programs in a post-pandemic business environment. While the Covid-19 pandemic may seem to be well in the rearview mirror, the conditions for business development in airports will be affected for the foreseeable future. The sustained impacts include industry consolidation, high capital costs, high labor costs, high construction costs and high costs of operation. In the US, the pipeline of new development projects is gushing, with the private sector struggling to keep up, not least in accessing needed capital for investment. Airports have no lesser expectations for creativity and customer satisfaction. Where do both sides meet?

What the audience will learn

• Offer only attractive, viable opportunities
• Understand the financial underpinnings of the business
• Rethink traditional productivity of space
• Understand the built environment
• Avoid artificial constraints on competition

14:30

Airport and commercial partners partnership model for a happier passenger

Milda Meidienė
Project manager
Lithianian Airports
Lithuania

Lithuanian Airports has more than 180 partners who help to ensure smooth operations, generate non-aviation revenues and contribute to the passenger experience. The last area can be easily measured using tools like NPS, ASQ, or other passenger opinion surveys. However, a much harder task is to find ways and methods to make passengers' experiences genuinely matter to the partners. Since 2018, the ABC tool implemented at Lithuanian Airports has been transformed into a consistent model for creating sustainable partnerships. It is based on continuous and systematic communication, a motivational system, a one-window communication channel and involvement in strategic projects.

What the audience will learn

• How to create a partnership model with commercial partners, which makes passenger happier
• How to motivate commercial partners to implement customer service standards
• How the airport can contribute to a bigger revenue of non-aeronautical partners
• How to build sustainable partnerships at the airport

15:00 - 15:40

Panel discussion: Shaping the future of passenger experience through elevated hospitality

How is the future of airport hospitality evolving to meet diverse passenger needs? Discover how high-end terminal and lounge designs are transforming travel by creating personalized, immersive experiences. Through insightful case studies, this panel will highlight how thoughtful design fosters a tailored sense of place, elevates passenger experiences and prioritizes wellness and quality by blending modern luxury with local culture and innovative offerings. Learn how renowned airports, lounge providers and designers are collaborating to redefine comfort, luxury and the travel journey, while setting new benchmarks in design, sustainability and passenger well-being – shaping the next generation of world-class terminals and lounges.

What the audience will learn

• How collaboration between airports, lounge providers and designers is elevating hospitality standards, fostering innovation and transforming airport hospitality
• How integrating local culture into design reflects an authentic sense of place, bringing deeper connections to the travel
• How inclusive terminal and lounge designs address diverse passenger needs, enhancing comfort, enjoyment and wellness throughout the journey
• Future design trends that prioritize passenger well-being and sustainability, setting benchmarks for terminal environments aligning with evolving passenger demands
• Insight into cross-organizational consensus and strategic planning for an elevated customer experience from curb to gate

Kevin R Bumen
Chief financial and commercial officer
San Francisco International Airport
USA

Chris Gwilliam
Senior vice president of global business development
Airport Dimensions
USA

Panel Moderator:

Samantha Flores
Vice president, director of Hugo
Corgan Associates, Inc.
USA

15:40 - 15:55

15:55

Airport lounge strategy – optimizing space, service and revenue

John Arbuckle
Partner and head of aviation
Newmark
UK

Airport lounges have come a long way from the first iterations. They allow airlines to differentiate their service offering and reinforce their brand, and independent lounges now offer a new level of passenger service and revenue opportunity for airports. With so many opportunities, how should airports navigate this fast-changing world and ensure they optimize the space, service and revenue opportunities? This presentation looks at the strategy considerations for airports to optimize lounge provision, service and revenue, and how lounge provision should be thought of in the same way as retail categories.

What the audience will learn

• Lounge product evolution
• Trends in lounge provision
• Lounge strategy considerations
• Lounge commercial models

16:25

Are private airport terminals the future of luxury air travel?

Martin Kamlah
VP of corporate development and operations
Munich Airport International
Germany

The presentation will explore the growing trend of exclusive, private terminals catering to affluent passengers seeking a premium experience. It will analyze the factors driving the demand for VIP terminals and discuss the unique features and amenities offered by these luxury facilities. Additionally, the presentation will examine the potential impact of this trend on the air travel industry, addressing questions such as whether private terminals will redefine luxury air travel and how traditional airports can adapt to compete in this evolving landscape. Finally, it will draw insights from the VipWing at Munich Airport, offering an exceptional travel experience.

What the audience will learn

• VIP terminal trend: understand the rising demand for exclusive airport experiences and the unique amenities they offer
• Industry impact: explore how private terminals may redefine luxury air travel and challenge traditional airports
• Real-world insights: gain valuable perspective from the success of Munich Airport's VipWing and its exceptional service

16:55

How Private Suite is reshaping the future of ultra luxury

Caroline Blanchet
CMO
Groupe ADP
France

Amina Belouizdad Porter
CEO
PS Private Suite
USA

Luxury travel is flourishing and there is strong demand for luxury hospitality with the promise of confidentiality and exclusivity at its core. PS is a world global leader in private luxury airport terminals for commercial-flight passenger. It offers a range of elevated amenities, on-site TSA screening and transportation directly to the tarmac, allowing travelers to bypass the typical hassles of the airport and truly enjoy the process. Currently operating in Los Angeles and Atlanta, PS has ambitious plans to expand to major US airports in places such as Miami and Dallas by 2025.

What the audience will learn

• Luxury travel is flourishing and there is strong demand for luxury hospitality
• A global offer is getting structured on an international scale
• Private Suite is a world global leader in private luxury airport for commercial flight passengers

17:25

Day 2: Wednesday, April 9

Introduction by Conference Chairs

Claire Donnellan
Director
Customer Centric Consulting
Australia

Jerry Angrave
Customer experience director
Empathyce
UK

09:05

Conversation: Building experiences, driving transformation – a T4 state of mind

Roel Huinink
Chief executive officer
JFK International Air Terminal
USA

Sevda Fevzi
President and CEO
Sevly Inc.
Canada

The CEO and president of JFKIAT, Roel Huinink, and Sevda Fevzi, the president and CEO of Sevly, will explore the transformational journey of JFK Terminal 4, marked by major infrastructure upgrades and operational enhancements. This conversation will delve into managing terminal growth, the evolving 'soul' of the building, and the impact of the transformation across key pillars: employee, airline, passenger and commercial experiences. Key insights will focus on aligning these pillars to enhance the customer experience, the role of leadership in driving cultural change, and how this transformation is reshaping not only the terminal’s physical space but also the human experiences that bring it to life.

What the audience will learn

• Managing an iconic terminal transformation effectively and sustainably
• Aligning CX and EX vision in a large terminal redevelopment
• Driving operational efficiency with enhanced passenger experiences
• Engaging and supporting our community during a terminal transformation
• Maintaining service quality amid terminal growth

09:35

Terminal 2025: it's all in the details

Melissa White
Managing director, corporate real estate strategy and asset management
Delta Air Lines
USA

Kathleen Boyd
CEO
FlyBoyd International
USA

The airline and its consultants have spent the last several years repeatedly auditing its hub airports across 600 variables and prioritizing customer experience improvements. Customer experience excellence is a moving target at airports, with almost daily upgrades across the industry. Nevertheless, great progress has been made, including wayfinding, digital signage, security, seating, restrooms, Wi-Fi, clubrooms, baggage, check-in, transit, concessions, website and accessibility. The airline is hyper-focused on the customer experience on the ground and in the air.

What the audience will learn

• Airport excellence is a moving target
• What gets measured gets managed
• Customer needs are constantly changing
• Improvements in the customer experience not only drive customer satisfaction but also generate revenues

10:05

From metrics to moments: five steps to a unique PX

Roberto Martín Davara
Head of facilitation and passenger experience
Aena
Spain

This session unveils a five-step framework for enhancing passenger experience across an airport network. Gain insights into personalized service delivery, data-driven decision-making and innovative and practical approaches to meet and exceed passenger expectations.

What the audience will learn

• Strategies for managing the passenger experience across a complex airport network
• How Aena delivers a seamless and consistent experience in diverse airport environments
• The impact of integrating passenger feedback and operational data to improve the airport experience
• The role of the airport community in enhancing passenger satisfaction

10:35 - 10:55

10:55

Good customer service, passenger and personnel experience for multiple airports

Synkero Missick
Executive terminal manager
Turks and Caicos Airports Authority
Turks & Caicos Islands

As the manager overseeing six airports, Synkero prioritizes creating an exceptional customer service experience that ensures that passengers and personnel feel valued and supported. For passengers, the focus is on seamless travel, from efficient check-ins to comfortable terminals, while maintaining the highest standards of safety and care. For personnel, Turks and Caicos Airports Authority fosters a culture of empowerment, professional growth and teamwork, knowing that a motivated and well-supported staff is key to delivering outstanding service. By balancing operational efficiency with a people-first approach, we aim to make every journey a positive, memorable experience and every employee feel integral to our mission.

What the audience will learn

• Foster a supportive, growth-oriented environment for personnel
• Ensure safety and comfort are consistently maintained
• Cultivate a customer-first mindset across all airport operations
• Encourage collaboration between departments for smooth operations
• Adapt to evolving passenger needs and expectations

11:25

Dakar Airport – a lever for sustainable tourism development

Yacine Kebe
Director of safety environment quality
LAS - Dakar Blaise Diagne Airport
Senegal

Recognized as a regional pioneer in customer experience, Dakar Blaise Diagne Airport is redesigning its passenger experience program. Redefining the airport personas led to a better understanding of the new travelers and guided Dakar Airport toward a more conscious partnership with the tourism industry and the national stakeholders to infuse new ideas and initiatives in their customer experience programs. The current wave of travelers are more environmentally aware. They want meaningful experiences and they are also mindful of their footprint. Aligning tourism and airport strategies might be our best option to deliver the desired journey while boosting tourism development.

What the audience will learn

• Aligning airport strategy with national orientations to boost airport performance, and linking passenger experience to national tourism and economic development
• Sustainability is part of the passenger experience – increasing passenger traffic must go hand in hand with eco-responsible initiatives
• Partnership is the new form of leadership, reaching different and unusual stakeholders as a key to diversifying revenue
• Methods and Initiatives to get government stakeholders that play a crucial role (police, customs) involved in airport passenger experience
• Inception of the Dakar Blaise Diagne Airport fashion show

11:55

Vacation vibes at MCIA: a unique airport experience

Ricia Vinelli Montejo
Head of customer experience
Aboitiz InfraCapital Cebu Airport Corporation (Mactan-Cebu International Airport)
Philippines

Mactan-Cebu International Airport, celebrated for its unique architecture, believes a traveler’s vacation begins the moment they enter the terminal. Committed to operational excellence and a seamless experience, the airport ensures that every journey is smooth and stress-free. As a gateway to paradise, MCIA not only offers access to stunning destinations but also creates a warm and welcoming atmosphere within its facilities. Two factors distinguish MCIA: its prime location and its people. Known for their friendliness and hospitality, the staff provide an efficient yet unforgettable experience, embodying the warmth and beauty of the region from the moment travelers arrive.

What the audience will learn

• Airport architecture that complements the character of the destination
• Personalized customer experience
• Investing in staff development to enhance the quality of airport personnel

12:25

Passenger experience in a small Caribbean/Atlantic airport

Jason Inniss
Director of airport operations
Bermuda Skyport Corporation
Bermuda

As a small airport in the Caribbean/North Atlantic, we face unique challenges and opportunities as we navigate the airport business on a small developing island. The presentation will highlight Bermuda's unique perspective and our achievements to date regarding the passenger experience. This will include how we are able to provide high-quality service despite capacity constraints and staffing limitations, and the number of ACI awards we have received.

What the audience will learn

• Importance of capacity assessment and management to ensure positive passenger experiences
• Stakeholder engagement to ensure that the vision is aligned with all stakeholders
• How small airports need to adopt technologies that improve passenger facilitation
• How important it is to create a positive passenger experience with a sense of place and occasion
• Unique operation in Bermuda with dual terminal operations in a single terminal. US pre-clearance and international services

12:55 - 14:15

14:15

Universal accessibility in air transportation at Aena

Daniel de la Hoz
Head of accessibility
Aena
Spain

Aena promotes universal accessibility in its airports to ensure comfortable and safe travel for all passengers, including those with visible and invisible disabilities. Initiatives such as 'Barrier Free' service and the invisible disabilities badge provide personalized assistance and tools to reduce stress. Improvements include adapted infrastructure, such as specialized bathrooms (ostomy) and sensory rooms, accessible technology and visual guides. Additionally, Aena fosters staff training and collaborates with organizations to optimize services. This comprehensive approach aims to deliver an inclusive experience that respects the autonomy and rights of all users.

What the audience will learn

• The importance of universal accessibility as an organizational philosophy
• Innovation in the service of inclusion
• Personalization and empathy in passenger service
• Collaboration and continuous learning

14:45 - 15:45

Panel discussion: From raising awareness to taking action to making progress

Sophie Morgan
TV host and founder of Rights on Flights
Making Space
UK

Brian Cobb
Chief innovation officer
Cincinnati/Northern Kentucky International Airport
USA

Linda Ristagno
Assistant director external affairs/accessibility and tourism policy
International Air Transport Association (IATA)
Switzerland

Heather Ansley
Chief policy officer
Paralyzed Veterans of America
USA

Elizabeth Hegarty
Managing director, aviation and transport
Wilson James
UK

Panel Moderator:

Roberto Castiglioni MBE
Accessible air travel evangelist
Reduced Mobility Rights Limited
UK

15:45 - 16:00

16:00

Inclusive aviation: an EU-project to bridge skills gaps

Ivan Berazhny
Senior lecturer
Haaga-Helia University of Applied Sciences
Finland

The presentation will outline the trends in education and training, focusing on knowledge, competences and skills relevant to aviation staff involved in planning and delivering service to passengers with a variety of assistance needs (PWDs, PRMs, etc) and the gaps that still exist. The presentation will also share the deliverables of the EU-funded INCLAVI (inclusive aviation) project as an example of a collaborative solution between the aviation industry and academia to bridge such gaps in awareness and competencies of staff, resulting in a more impactful, cost-efficient and humane service delivery.

What the audience will learn

• Fast-paced changes in education industry and in aviation
• Optimal formats for education and training of current and future aviation professionals
• Accessibility as a subject to learn and a skill to practice
• EU funding as a strategic tool to drive changes forward toward a more inclusive and accessible aviation
• INCLAVI curriculum, results from piloting across various occupational groups in aviation

16:30

Empowering airport staff through sustainable training solutions

Fabiola Pfauser
Vice president of product management
Munich Airport
Germany

Join us as we delve into the transformative impact of sustainable training solutions on airport staff and passenger experience. Focusing on the Munich Airport Academy, we will discuss innovative learning methods, cross-industry collaborations and comprehensive development strategies designed to empower employees. By showcasing the academy's cutting-edge facilities and examining the connection between training programs and operational success, this presentation will illuminate how a conducive learning environment can elevate employee satisfaction and better prepare airports for future challenges.

What the audience will learn

• Innovative training methods for staff development
• Impact of learning environment on performance
• Sustainable strategies for a future-ready workforce

17:00

Relieving the lifting load for aircraft handlers

Maurice van Hooff
Project manager – baggage
Royal Schiphol Group
Netherlands

Schiphol was looking into various lifting aids. Due to laws related to working conditions, Schiphol had to invest in better working conditions for everyone on the airport – as soon as possible. We had to improve working conditions while pilots and testing were still going on. Various items were procured, installed and modified on the spot. Within a really short timeframe, we had to break through the long processes of project management at a large airport, install untested lifting aids and develop, engineer and install them on the spot, collaborating with various stakeholders and trusted partners.

What the audience will learn

• The importance of taking accountability for all personnel, also from other companies
• Managing expectations with stakeholders
• How to get things done at a large airport
• Creating tailor-made solutions with standard products

Day 2: Wednesday, April 9

Introduction by Conference Chairs

Emanuel Fleuti
Head of sustainability and environment
Zurich Airport
Switzerland

Dr Mary Kerins
Former head of health, safety, sustainability and environment at DAA
Mary Kerins
Ireland

09:05

The importance of ESG management in regional airports

Michele Miedico
Director of planning, environment and Progetto Salerno
GESAC Naples and Salerno airports
Italy

Airports can have a direct and positive impact on local communities. Transportation connections, shops and public offices are examples of facilities in modern airports that can be used by local residents as well as passengers. But airports are much more than their physical infrastructure. ESG management is a real, cost-effective and positive way of deploying airports' values and assets on the region, with great returns in terms of cultural, social and economic growth.

What the audience will learn

• How to deploy airports' values and assets on the region in a real, cost-effective and positive way
• How to gain great returns from ESG management in terms of cultural, social and economic growth
• How to drive positive engagement with local communities

09:35

Airport urban integration and mobility with Envision sustainability framework

Hélène Dubé
Sustainability in projects team lead
AtkinsRéalis
Canada

The aviation industry faces dual challenges: accommodating growing air traffic while minimizing environmental impacts and meeting sustainability goals. The Envision sustainability approach underscores the importance of thoughtful infrastructure planning and collaboration for long-term sustainability. Integrating rail transportation with airports can create a more sustainable, efficient and resilient network, benefiting passengers and the environment. This conference will present best practices and forward-thinking strategies to drive the future of sustainable aviation and urban mobility.

What the audience will learn

• Using a standardized framework like Envision allows for effective measurement and enhancement of a project’s overall sustainability performance
• Integrating rail transit with airports enhances the travel experience, making it more comfortable and predictable while reducing carbon emissions
• Innovative rail connections enhance airport sustainability and passenger convenience, emphasizing urban integration as airports are city gateways
• Rail systems reduce the need for extensive parking and road infrastructure, leading to cost savings in operations and urban planning
• Comprehensive risk management ensures long-term durability, reducing risks and total ownership costs by minimizing replacement and maintenance expenses

10:05

Sustainability in the landscape of developing country – Pakistan's case study

Marvi Bilal
Deputy director - commercial
Pakistan Airports Authority
Pakistan

The presentation will elaborate on how the Pakistan Airports Authority has integrated sustainability into every aspect of airport management and operations. To improve upon green initiatives and abide by IATA’s related manuals, the country’s major airports are being outsourced to further the cause. Current achievements include the installation of solar panels by air cargo companies, the digitalization of official records, the prohibition of single-use plastics by airlines, a water recycling initiative at Islamabad's capital airport, and the establishment of an orchard farm adjacent to Karachi Airport. Future prospects involve sustainability-focused digitalization, including e-boarding passes, digital parking receipts and electronic retail invoices.

What the audience will learn

• Pakistan's contributions toward green initiatives in the aviation industry
• Passenger involvement in sustainability initiatives
• Future prospects and avenues to further the cause of green aviation

10:35

Photovoltaic plan: development of PV plants at airports – specificities

Antonio Rosselló Caldentey
Infrastructures director
Aena
Spain

Presentation of Aena's photovoltaic plan, objectives, challenges and difficulties in its execution, as well as the unique execution aspects due to being within an airport, especially those related to aeronautical safety.

What the audience will learn

• Specifities of development of PV plants in airports
• Aena's strategy for decarbonization
• New technology for PV plants

11:05 - 11:25

11:25

Sustainable transformation: balancing innovation and operations

Edmund Quintana
Senior project manager, terminal redevelopment
JFK International Air Terminal
USA

Eduardo Gonzalez
Associate, architecture
Woods Bagot
USA

The ongoing transformation at JFKIAT's Terminal 4 aims to maintain its LEED Platinum status while upgrading technology and refreshing front-of-house spaces. The presentation will discuss the challenges of implementing eco-friendly materials, construction methods and site management strategies in one of the nation's busiest airports without disrupting operations or compromising customer satisfaction. The project's focus on sustainability aligns with JFK's broader US$19bn transformation and the Port Authority's goal of net zero emissions by 2050. It will examine how JFKIAT balances environmental responsibility, operational efficiency and passenger experience in this ambitious 15-20 year plan.

What the audience will learn

• Maintenance strategies in place
• Onset sustainability decisions
• Live airport materiality and implementation
• Means and methods to navigate through the construction process without impacting pax experience
• Successful reintroduction of areas

11:55

Nature-based solutions for sustainable airport design

Arthur Perkins
Architect
Arthur Perkins – Conseil
France

The presentation will illustrate the nature-based approach to development recommended in the 2022 ADRM, with a focus on site planning and design. As the ADRM states, “the construction … of an airport can transform the environment through the disruption of land and waterways, … loss of natural habitats, farmland and human settlements”, as well as the impact on its surroundings. In a sustainable approach that mitigates environmental disruption, the fundamental priority of aeronautical design standards is balanced by nature-based solutions to strengthen the natural resources of the airport site, ensuring healthy air, water and soil, rich biodiversity and climate-change resiliency.

What the audience will learn

• Site-specific landscape planning concepts to create a sustainable airport environment. Examples from Oslo, Munich and Kathmandu
• Nature-based solutions for environmental public health to minimize heat islands, water pollution and aircraft noise. Examples from Réunion, Paris-Orly and Amsterdam-Schiphol
• Best practices in landscape management to restore habitat and promote biodiversity and carbon capture. Examples from Paris-Orly and CDG
• Land planning for self-reliance in water, energy, food and waste cycles. Examples from San Diego and Cochin
• Strategies for climate resiliency in storm surge protection and flood mitigation. Examples from innovative landscape and green infrastructure design firms

12:25

Approach to resilience at Portland International Airport

Dan Pippenger
Chief aviation officer
Port of Portland
USA

Brad Wilson
Senior principal
PAE
USA

The PDXNext project is a US$2bn redevelopment of Portland’s airport, designed for high resilience in the face of growing environmental concerns. Using strategies that address the terminal building along with the airport infrastructure as a whole, the project created a future-ready airport. This presentation will explain how the team doubled terminal capacity while halving energy intensity, and why they included a ground-source heat pump, high-performance façade, and extensive daylighting. Join our presentation to discover how these innovations make PDX a future-ready building and how these strategies can be implemented in other projects.

What the audience will learn

• Impact: learn about the critical role that an airport plays in a region’s resilience
• Planning: explore Portland International Airport’s seismic and climate resilience planning process and how it reinforces the port’s guiding principles
• Analysis: understand how the airport infrastructure, structures and building systems were analyzed and prioritized
• Implementation: learn about the airport’s proactive approach to resilience and how it’s being implemented through the PDXNext program

12:55 - 14:15

14:15

Heathrow Airport: how to develop a zero waste strategy

Nick Gabriel
Senior environmental sustainability manager
Heathrow Airport Limited
UK

Steve Blackburn
Technical director, sustainable consumption
WSP UK
UK

Heathrow is committed to reducing operational waste by 2030 against rising passenger numbers. In collaboration with consultancy firm WSP, Heathrow is drafting a new strategy that details interventions to avoid waste and increase reuse and recycling rates, potentially eradicating 3,500 tonnes of waste. The range of interventions is extensive, addressing supply chains, use or management of plastics, organics, glass and residual wastes from airside, landside and aircraft. Each is analyzed to understand potential contributions to waste. Stakeholders informed the identification of interventions, nurturing ownership across the business. The presenters are pleased to share insights into the strategy formulation and proposed interventions.

What the audience will learn

• Interventions that attendees can consider to tackle waste across their own airport estates
• Best practices and lessons learned from colleagues in other airports who have implemented similar interventions
• The process of developing a zero waste strategy: ideation, modeling and stakeholder engagement

14:45

Sustainable business change – toward a value-driven Schiphol

Annieke Smith
Sustainability advisor
Royal Schiphol Group
Netherlands

Boaz Wasser
Sustainability advisor
Royal Schiphol Group
Netherlands

Schiphol is aiming to become a fully circular airport by 2050. We cannot predict the future, but trends such as scarcity of materials and personnel and rising prices are clearly visible. Based on this, we are developing a plan to tackle the business change for Schiphol. Achieving this change requires collaboration between four main building blocks: circular chain management, asset lifecycle management, material flow management and data. Well-defined KPIs and data are key for our success. They give us the proper tools to monitor and steer our circular performance.

What the audience will learn

• Learning by doing: to realize our 2050 goal of being a fully circular airport, we must act now
• A value-driven organization needs actionable data on sustainability in order to guide decision-making
• Defining clear responsibilities and an integral approach throughout the entire lifecycle chain is a necessity for success

15:15

This is it! Circular airports are becoming a reality

Rita Jónyer
Circular economy analyst
Avinor
Norway

Sara Solis
Circular economy lead 
Royal Schiphol Group
Netherlands

Anne Rademaker
Circular airports lead
Excess Materials Exchange
Netherlands

Airports are socio-economic ecosystems that live at the point where passengers change modes of transportation to reach their chosen destinations. Faced with societal challenges such as climate change and resource scarcity, airports themselves have embarked on a journey toward a sustainable identity that embraces their primary function of moving people. As part of this adaptation, airport operators have many reasons to consider the benefits of integrating circularity into their daily operations. Listen to some of the EU's leading airports that have gone beyond the pioneering stage to provide blueprints for understanding resource flows and how airports can benefit from circularity.

What the audience will learn

• How to move from waste to resource thinking by understanding the nature/value of resource streams in daily airport operations
• How to implement the systemic reuse and recycling of infrastructure and construction materials in airports
• How to implement consumer-friendly and economically viable options to eliminate consumables in airport operations
• How the circularity projects implemented at leading EU airports can be adopted by fellow airports
• How/where to access relevant information to increase circularity aspects in airports' individual sustainability roadmaps

15:45 - 16:05

16:05

FlyingGreen: a one-stop shop supporting aviation decarbonization and climate adaptation

Dr Tamara Pejović
Deputy head of aviation sustainability
Eurocontrol
Belgium

Rachel Burbidge
Senior policy officer, environment and climate change
ACI - Latin America-Caribbean and Eurocontrol
Belgium

As the aviation industry continues to grow, it is crucial to address the associated environmental challenges. Eurocontrol’s FlyingGreen provides states, ANSPs, airports and other aviation stakeholders with the tools and resources they need to adopt green practices and strive toward a more sustainable future. The platform is freely available and free of charge. Its four pillars provide support to stakeholders in addressing the most pressing decarbonization priorities: reducing emissions (NetZero), transitioning to more sustainable fuel (Fuelling Decarb), building climate change resilience to ensure efficient, safe operations (ClimAdapt) and accelerating aviation's access to green funding (DecarbFin).

What the audience will learn

• How to use the platform to measure and monitor emissions and explore estimated future emissions scenarios
• How to assess the sustainable aviation fuel production potential and the gaps between the quantities needed and production capabilities
• How to take the first steps in initiating a climate-change risk assessment and identify adaptation and resilience actions
• How to identify funding opportunities, and understand and take actions to comply with EU taxonomy and CSRD reporting

16:35 - 17:30

Panel discussion: Adopting alternative energy measures – methods and progress

During recent years, the world has experienced the effects of climate change and the relevant need for a new business model. The airport sector is trying to mitigate its environmental impact by experimenting with new development strategies in which decarbonization is no longer a quality aspect but a real key driver for decision-makers. Some airports started with sustainable strategies many years ago, others just a few years ago – but how has it gone? Are these strategies still smart, reliable, strong? What should we expect by 2030 or 2050? What are the relevant lessons learned that we can share?

What the audience will learn

• Examples of alternative energy measures as a reference of airport sector development
• What progress has been made through decarbonization strategies, compared with the expectation, after some years of application?
• What lessons can help other decarbonization strategies be more reliable?

Dr Giampiero Goretti
Head of energy management and decarbonization
ADR – Aeroporti di Roma
Italy

Mohamed Charkas, PMP, LEED Green Associate
Executive vice president of infrastructure and development
DFW International Airport
USA

Michelle Sandbrink
Project manager, corporate strategy and sustainability
Fraport AG
Germany

Panel Moderator:

Michele Di Franco
Plant development and infrastructure asset manager
Aeroporto G. Marconi di Bologna
ITALY

Day 2: Wednesday, April 9

Sponsored by Schneider Electric

Introduction by Conference Chairs

Maurice Jenkins
Chief innovation officer
Miami International Airport
USA

Samuel Ingalls
Principal consultant
Barich
USA

09:05

PLATINUM SPONSOR – Schneider Electric: Airport electrification and microgrids

Jennifer Aument
Chief executive officer
The New Terminal One at JFK
USA

09:30

AI in aviation: revolutionizing passenger experience and operations industry-wide

Daniel Williams
CTO aviation
Microsoft UK
UK

This presentation will provide insights into AI implementation, featuring real-life use cases and the technology's impact on the industry. We’ll cover various aspects, including implementation use cases, pros and cons and key considerations. Additionally, we'll discuss future developments aligned with the industry and explore what’s next for AI in this field.

What the audience will learn

• Since the launch of GenAI, what impact has it actually had
• Real-life use cases that have added significant value
• What developments and use cases are being worked on that show true value
• What is next for the development of AI and GenAI

09:45

Navigating the AI transformation: opportunities and challenges for airports

Bob Kwik
Worldwide head of airports
Amazon Web Services
UK

This session will explore how airports are adopting artificial intelligence (AI) technologies to optimize operations and enhance the passenger experience. Participants will learn about airports using AI, where the technology is mature with proven benefits, ongoing trials and early-stage projects, and the potential impact of new advances in technology. The session will also address the challenges of AI implementation for airports, including risk management, governance, stakeholder engagement and technology foundation.

What the audience will learn

• Examples of airports successfully implementing AI technologies
• Lessons and insights from real-world airport AI projects
• Understand the key considerations and strategies for overcoming barriers to successful AI implementation in airports

10:00 - 10:40

Panel discussion: AI – out of the ordinary and into the extraordinary

Giulio Ranucci
Head of innovation, digital and CVC
Aeroporti di Roma
Italy

Pablo Lopez-Loeches
Head of ideation and entrepreneurship
Aena
Spain

Bob Kwik
Worldwide head of airports
Amazon Web Services
UK

Daniel Williams
CTO aviation
Microsoft UK
UK

Panel Moderator:

Maurice Jenkins
Chief innovation officer
Miami International Airport
USA

10:40 - 11:00

11:00

You think you're innovative? Think again

Vera Jakobsen
VP digital
Munich Airport / Flughafen München
Germany

Sherin Dawoud
Innovation manager
Flughafen München
Germany

This presentation takes a bold approach, challenging conventional wisdom about what it means to innovate in complex, established industries like aviation. Through an engaging dialog, an insider with 12+ years of airport experience and an aviation newcomer bringing fresh perspectives will reveal the hard lessons they've learned about driving real change in an environment where risk often is not an option. Expect candid discussions on navigating resistance, avoiding superficial innovation and creating the conditions for lasting transformation.

What the audience will learn

• How to set up, structure and focus your innovation strategy
• Strategies for fostering an innovation environment by focusing on the underlying processes
• Concrete tips for your innovation toolkit and some pitfalls to avoid when creating it
• An (almost) outsider viewpoint on innovation at airports

11:30

Airport technology improvement program

Iyad Hindiyeh
Chief digital transformation officer
San Francisco International Airport
USA

David Ploog
Managing partner
M2P Consulting
USA

A technology-forward improvement program at airports provides a framework to transform the design of airport technology infrastructure, strengthen cyber defense, augment the guest experience and help airports embrace emerging technologies. It brings business problems into the foreground but also attempts to change the narrative: to challenge the way the industry approaches technology implementations. SFO’s Technology Improvement Program seeks to ignite technology innovation by establishing technology as a valued strategic partner while pursuing airport asset optimization. While fostering new ways to engage the industry, SFO aims to create collaboration opportunities novel to aviation, and inspire others to embark on similar journeys.

What the audience will learn

• Igniting technology innovation to address business and operational challenges
• Establishing technology as a valued strategic partner in pursuing airport asset optimization
• A new approach to fostering industry engagement
• Digitally enabled seamless guest experience throughout their journey

12:00

Utilizing shared data and situational awareness to improve airport performance

Timo Jarvela
Vice president
Finavia Helsinki Airport
Finland

The presentation demonstrates how shared data and situational awareness can significantly enhance airport operations, using Helsinki Airport as a case study. Finavia’s airport operations system (AOS) integrates situational awareness and efficiency across airport processes (passenger, baggage, airside). The presentation highlights how Finavia has started building a system toward the extended AOP (airport operations plan).

What the audience will learn

• How to improve airport stakeholder cooperation and data sharing between processes and organizations
• How to unify data and create common situational awareness
• How to streamline operations and increase transparency
• Development path for AOP implementation

12:30 - 13:00

Panel discussion: AI in airports, a year later – real vs aspirational

The panel will outline the industry-specific scenarios for generative AI, debunking what is a near-term outcome versus more futuristic potential uses. MIA and YVR will share how they are currently using AI and generative AI, and the use cases that have been enabled by generative AI.

What the audience will learn

• Actual use of AI at MIA
• Actual use of AI at YVR
• Actual AI use cases by Synaptic Aviation
• Use cases under development
• Use cases on the horizon (further out)

Duane Benatar
Director of enterprise systems
Vancouver Airport Authority
Canada

Johnathan Lewis
Director innovation & customer experience
Miami Dade Aviation Department
USA

Panel Moderator:

Eve Machol
Director of airport industry innovation
Microsoft
USA

13:00 - 14:15

14:15

Airports for Innovation (A4I) – united to innovate

Pablo Lopez-Loeches
Head of ideation and entrepreneurship
Aena
Spain

Giovanni Gennaro
Head of open innovation
Aeroporti di Roma
Italy

Airports for Innovation (A4I) is a global alliance of 10 leading airports worldwide, co-founded by Aena and Aeroporti di Roma, that share a common goal: to foster collaboration to improve passenger experience and airport operations, always with a more sustainable and innovative approach. We seek to promote joint innovative solutions that could be standardized and extended to other airports and adopted in the long term by the industry at large. For the first time ever, leading airports worldwide join forces to launch an international call for startups, where projects will have to be developed between several airports of the network.

What the audience will learn

• Airports for Innovation (A4I) network: Aena, AdR, Athens, Nice, Munich, Dallas, Vancouver, Dubai, Oman and Tokyo airports
• International collaboration between airports to solve common industry challenges
• Joint call for startups
• Pilot projects of the A4I network
• Open innovation strategy in airports

14:35

APU use monitoring via AI to reduce emissions and costs

Alban Negret
Head of innovation and corporate venture
Groupe ADP
France

Nathalie Lerambert
Sales and trade marketing director
WaltR
France

Group ADP is implementing a groundbreaking solution for air quality and CO2 management at Paris-Charles de Gaulle Airport. Leveraging advanced multi-optical technology combined with AI and real-time data transmission, the system automatically detects APU use and monitors aircraft emissions, delivering critical insights to reduce environmental impact. By integrating with ADP’s data infrastructure, this partnership aims to enhance air quality management and optimize energy consumption, fostering a more sustainable airport operation. With our partner's innovative approach, we’re setting new standards in environmental responsibility and operational efficiency, reinforcing our commitment to sustainability and innovation within airport management.

What the audience will learn

• APU use reduction benefits
• Computer vision and AI
• Collaboration with startup

15:05

AI-BI-DI: insights into Frankfurt Airport's AI and data strategy

Verena Dollberg
Program director - corporate strategy and digitalization
Fraport
Germany

Christian Wrobel
Chief data architect
Fraport
Germany

Frankfurt Airport consistently embraces cutting-edge technology to ensure high-quality customer experiences and enhance operations. This presentation will delve into the airport's strategic implementation of artificial intelligence (AI), business intelligence (BI) and data intelligence (DI) to create a seamless, efficient and smart airport ecosystem, highlighting the transformative impact of these technologies on airport management. Learn, among other things, how FRA is using AI for sustainable resource allocation, complaint management and enhancing the employee experience; BI for evaluating waiting times and A-CDM stability; and DI for analyzing passenger shopping behavior.

What the audience will learn

• AI: understand how Frankfurt Airport (FRA) leverages artificial intelligence to optimize customer and employee experiences
• BI: learn how business intelligence is used for process evaluation and process stability
• DI: discover how data intelligence techniques are employed to provide valuable insights for improving the customer experience and operations

15:35

Facilitating the adoption of seamless travel at Malaysia Airports

Gordon Stewart
Chief operating officer, airport operations Malaysia
Malaysia Airports Holdings Berhad
Malaysia

Sarah Samuel
Senior vice president, airport and airline operations, APAC
Amadeus
Singapore

Passengers traveling through Malaysia's six international airports are now benefitting from a major upgrade to their passenger processing technology. Hear how increasing self-service, reducing queues and improving baggage handling have transformed their terminals.

What the audience will learn

• How to best facilitate the adoption of seamless travel with airlines and passengers alike
• Consider your change management process when onboarding airlines and travelers for biometric passenger processing
• Operational benefits of seamless passenger processing systems – improvement in passenger throughput, increased efficiency at boarding, on-time aircraft turnaround
• The importance of partnership when collaborating with airlines, airports and border control for a seamless passenger experience

16:05 - 16:20

16:20

How MAG uses lidar and curb-to-gate insight to transform experiences

Nick Woods
Chief information officer
Manchester Airports Group
UK

James Williamson
CEO
Veovo
UK

Understanding how passengers move through the airport, and how those patterns vary by flight, is key to making the best operational and customer service decisions. But most airports are not equipped to do this. Manchester Airport Group has developed a comprehensive IoT strategy to improve its understanding of customers’ movements and needs – from curb to flight, right across each of its three UK airports. The speakers will present how MAG harnesses anonymous movement data from passenger-related processes and its private wifi network, to reduce congestion, cut waiting times, grow retail and improve operational performance.

What the audience will learn

• Lessons learned with lidar technology – and how its accuracy and flexibility are revolutionizing queue measurement
• The value of a sensor-agnostic approach that combines data from lidar, other sensors, wifi and the AODB to characterize pax flow
• How insights into the passenger journey, tracked by flight, can help influence behavior, build accurate plans and improve operational efficiency
• How to best leverage anonymous tracking data from private wifi networks
• Set your ambitions early: Think big, yet be clear on the steps to get there

16:45 - 17:30

Panel discussion: Curbside evolution – data-driven solutions for efficient airport operations and better customer experience

The evolution of technology and processing power has opened many opportunities for the complex infrastructure in states. What was supposed to be the traditional design is now being designed as flexible to cope with future variations in traffic demands. The heart of the flexible infrastructure is derived from robust data collection, which gives the owner the operational insights needed to change operations based on real-time traffic and pedestrian demands.

What the audience will learn

• The unique operational challenges faced at the airport curbside, where traffic congestion, fluctuating pedestrian demands and resource allocation can create bottlenecks
• The types of valuable data that can be collected outside the terminal, including traffic flow, pedestrian movement and vehicle dwell times
• The power of AI-based solution. What challenges can be expected when considering AI-based technologies for curbside management?
• The success story of a US airport's groundbreaking curbside monitoring and analytics system

Brian Cobb
Chief innovation officer
Cincinnati/Northern Kentucky International Airport
USA

Brian Rohlf
Manager - landside operations and customer service
Port Authority of New York & New Jersey | Newark Liberty International Airport
USA

Hemabh Shekhar
Senior engineering manager
Uber Technologies
USA

Panel Moderator:

Danny Peleg
VP of sales and business development
Beonic
USA

Day 3: Thursday, April 10

Introduction by Conference Chairs

Emily Yates
Head of accessibility and inclusive design
Mima
UK

Roberto Castiglioni MBE
Accessible air travel evangelist
Reduced Mobility Rights Limited
UK

09:05