Please visit our You Tube channel for interviews and videos from earlier years.
The world's leading international airport terminal conference and exhibition
Passenger Terminal CONFERENCE & EXPO provides the most significant opportunity for airport and airline industries to debate current issues and form business relationships on a global scale. 2016 will be the 22nd international conference and exhibition for passenger terminal design, management, security and technology.
2015 Speaker interviews
Michael Eggenschwiler, Chief Executive Officer, Hamburg Airport, Germany, discusses his presentation titled: Changing customer demands and increasing traffic while infrastructure is limited, which looked at how infrastructure and processes are being optimised to meet ever-increasing passenger numbers at Hamburg Airport – up by nearly 9% in 2014 – and how the needs of different customers (airlines, passengers, tenants) are being addressed by the airport.
Peter Moore, Development Director – Airport Design, Dubai Airports, United Arab Emirates, discusses his presentation titled: Dubai Airports – Strategic Plan 2050 at Al Maktoum International, which looked at how plans are underway to future-proof continued growth with the launch of the SP2050 masterplan, which targets a 130m passenger facility with full airport amenities, with the passenger experience at the heart of the design evolution.
Rachel Crowley, Head of Corporate Relations, Brisbane Airport Corporation, Australia, discusses her presentation titled: Airport branding – a corporate reputation tool beyond marketing, which looked at how ‘brand’ goes way beyond commercial concerns, and can help an airport build political and commercial resilience, forge new relationships and strengthen a vulnerable corporate reputation.
Mike Kilburn, Senior Airport Manager, Environment, Airport Authority Hong Kong, discusses his presentation titled: Accelerating environmental footprint reductions through multi-stakeholder engagement, which looked at how engaging major stakeholders is a key function for airport operators seeking to increase the effectiveness of their footprint reduction initiatives, and explored different approaches to securing necessary support and increasing the rate of footprint reduction through careful selection and engagement with airport business partners, community stakeholders and the wider aviation community.
Michael Persson Gripkow, Chief Commercial & Marketing Officer, Swedavia, Sweden, discusses his presentation titled Commercial strategy – airport as a destination, which looked at how Swedavia ensures that passengers see the airport as a place they look forward to visiting and spending more time at, leading to more satisfied passengers and improved commercial income.
Paul Behan, Director, Passenger, IATA, Switzerland, discusses his involvement in the panel discussion titled: The airport capacity enhancement at Narita Airport, which looked at a joint initiative between IATA and Narita to conduct a study on the challenges and opportunities for the implementation of, and the subsequent IATA recommendations for, Fast Travel initiatives for international travellers at Narita Airport.
Ivonne Gamboa, Director, Terminal Connectivity Program, Calgary Airport Authority, Canada, talks about her presentation titled: CTS: an innovative way of moving passengers within airport terminals, which looked at the terminal expansion at YYC and the unique Compact Transit System (CTS), which will facilitate passenger mobility between the existing concourse and the new $1.4bn international terminal.
Damian Brooke, Vice President of Finance and IT, Tampa International Airport, USA, talks about his presentation titled: Tampa Gateway Center – a new ConRAC and automated people mover at TPA, which looked at a billion-dollar development programme, the largest in TPA’s history, with a new 2.6 million square foot consolidated rental car facility (ConRAC) and automated people mover (APM) as its centrepiece.
Marcia Austin, Recruitment Operations, Alaska Airlines, USA, discusses her presentation titled: Hiring the best candidate for your company, which helped the audience understand how the selection and interview process of a new hire to their organisation ties directly to the company's larger goal – the right people in the right roles.
Douglas Stolls, Manager of Guest Relations/Central Baggage/IAP Airports, Virgin America, USA, discusses his presentation titled: Policies and procedures – black and white or grey? which looked at those times when exceptions to policy and procedure have to be made, and asked why they exist and whether there times where exceptions are made.
Mazhar Butt, Head of Development – Passenger Experience, Dubai Airports, United Arab Emirates, discusses his presentation titled: Developing a customer-centric airport experience, which looked at how Dubai Airports is leading the way with its visionary plans for the world’s biggest and best airports, and showed some of the initiatives and concepts it has developed to make a step-change in the future customer experience at its airports.
Paulo Roberto Certo Fernandes Afonso, Coordinator, Civil Aviation Secretariat of Brazil (SAC), Brazil, discusses his first visit to the Passenger Terminal CONFERENCE and talks briefly about his presentation titled: Brazilian Regional Airports Logistics Investment Programme Strategy, about a project to provide commercial passenger flights to over 270 cities around Brazil, and how SAC will provide the infrastructure to the cities involved.
Interview with Rob Chapman, Chairman, Adelaide Airport, Australia, who comments on his visit to the exhibition and conference, where he’s looking at new technologies in the exhibition and hearing about new developments in the conference, which has enabled him to ‘confirm his own theories and hypotheses’.
Interview with Ashok Deepchand, Manager, Passenger Terminal & Services, ATOL (Airport Terminal Operations Ltd) Mauritius, who discusses his first visit to the event in order to discover new technologies and best practices for passenger service, to implement at the all-new Sir Seewoosagur Ramgoolam International Airport terminal in Mauritius.
Interview with Mario Soares, Senior Business Analyst, TAP Portugal, Portugal, a regular visitor to the event, who explains the importance of learning the very latest trends and developments across the industry, with a particular focus this year for him being self-bag drop.
Interview with Jeremy McGrath, Director, McGrath Aviation, a regular visitor to the event over the past 15 years, who describes the Passenger Terminal CONFERENCE as ‘inspirational and a great opportunity to recharge the batteries’.
HOST AIRPORT AUTHORITY
Passenger Terminal CONFERENCE never fails to reinvent the airport scene Neil Banks, Head of Airport Customer Services, MAG Stansted Airport, UK