Please visit our You Tube channel for interviews and videos from earlier years.
The world's premier international airport terminal conference and exhibition
Passenger Terminal CONFERENCE & EXPO provides the most significant opportunity for airport and airline industries to debate current issues and form business relationships on a global scale. 2015 will be the 21st international conference and exhibition for passenger terminal design, management, security and technology.
2014 Speaker Interviews
Bryan Thompson, general manager strategy planning & development, Melbourne Airport, Australia, comments on two presentations he made at the conference. ' Drop off your bag In 20 seconds at Melbourne Airport' looked at the self bag-drop business model, airport-airline collaboration success factors, implementation of best practices, and bag-drop performance. 'The transformation of Melbourne Airport' looked at a multi-billion-dollar transformation of the airport.
Khalfan AlShueli, general manager – readiness, Oman Airports Management Company, Oman discusses his presentation titled 'Future Gateways to the Sultanate of Oman' which looked at the strategy of Oman Airports Management Company and highlighted human resources, training, ORAT and other procedures for the operation and maintenance of all airports in Oman.
Jacqueline Yaft, deputy executive director operations and emergency manager, Los Angeles World Airport – Los Angeles International Airport, USA, discusses her presentation titled 'Emergency preparedness – are we ready?' which looked at the different aspects of writing effective emergency plans, training and exercising within an airport community to ensure we are ready.
Indana Prabhakara Rao, chief executive officer, Delhi International Airport, India, discusses his presentation titled 'Delhi Aerocity and its relationship to global airport city developments', which looked at the first phase of the aerocity that has been developed at Delhi International Airport, and the plans for the future phases.
Marc Ellam, head of passenger & digital communications, Heathrow Airport, UK, comments on his presentation titled ‘Communicating with the connected passenger in a digital world’, which looked at how many airports have adapted to the needs of social and digital aficionados and how the T2 concept will become somewhere that passengers have constant access to social media, and a place where the airport is social, offering a mixture of real-time information and promotions.
Mattias Handley, customer communications director, Swedavia, Sweden, comments on his presentation titled ‘Transitioning from one channel to omni-channel customer service’, which highlighted how today’s customers expect to find the information they need in the channel they choose, discussed the importance of person-to-person communications, looked at some of the challenges for a modern customer service department and covered the importance of utilising one coherent message in all channels at the same time.
Richard Meredith, chief development officer, Istanbul New Airport Project, Turkey, discusses his presentation titled 'Master planning the mega hub: introducing the New Istanbul Airport', which looked at the background to the development of the project, and provided an overview of the master plan for the new airport – highlighting some of the challenges of building and operating a six-runway airport.
Emanuel Flueti, head of environment, Zurich Airport, Switzerland, comments on his presentation titled 'Long-term airport energy strategy planning', which provided an insight into the complex matter of airport energy strategy planning, including national regulations, energy market liberalisation, climate change and airport development.
Katsuhiro Yamaguchi, executive officer, New Kansai International Airport Company, Japan, comments on his presentation titled ‘Strategic airport/airline collaboration of LCC start-up in Japan’, which looked at how the New Kansai International Airport Company has taken strategic steps to take advantage of the fully fledged 24-hour operational capability of Kansai International Airport, and facilitated the start-up of Japan’s first LCC by building an LCC-dedicated terminal.
2014 Delegate Interviews
Kristian Durhuus, chief operating officer, Copenhagen Airport, Denmark, a delegate at the conference, discusses his time at the event and comments on the many areas where the airport is investing in continual improvement, including self-service bag drop and e-gates, as well as efficient stands for low-cost airlines and flag carriers
Andrew Walsh, chief officer service delivery, Oman Airways, Oman, a delegate at the conference, discusses the key lessons learned from his time at the conference in the field of customer service, as well as how to utilise technology to help overcome a looming capacity crunch.
Antoine Rostworowski, director, industry relations, Aéroport de Montréal, Canada talks about the conference and his time as chair of the Passenger Processing, Check-in and Self Service session and also comments on the 'connected airport' and the challenges airports face in integrating the vast amounts of data being gathered to benefit all stakeholders.
HOST AIRPORT AUTHORITY
Well-run conference that provides educational opportunities for all disciplines Candace McGraw, CEO, Cincinnati/Northern Kentucky International Airport, USA