Passenger Terminal EXPO now has it`s very own You Tube channel!
A world-class airport conference
Passenger Terminal CONFERENCE has firmly established itself as the most highly regarded airport terminal conference in the world. The conference offers the opportunity to address key issues affecting airport development, share views, exchange ideas, benefit from the experiences of peers, and seek innovation and solutions on a global scale. It is unique in its ability to bring the airport and airline communities together discussing today's pertinent issues and those of tomorrow.
John Ackerman, Chief Commercial Officer, Denver International Airport, USA discusses his presentation titled: Airport city planning for a regional economic asset and talks about a 'start to finish' case study for the planning of one of the largest greenfield airport cities in the world and comments on areas for growth in non-aeronautical revenue.
Andrew Acquaah-Harrison, CEO, GMR Malé International Airport, Maldives comments on his presentation titled: Developing an island airport resort hub and discusses developments being made to improve this gateway to the 102 island resorts in the Maldives.
Maarten de Groof, Executive Vice President & Chief Commercial Officer, Amsterdam Airport Schiphol-Schiphol Group, Netherlands discusses his presentation titled: Schiphol: from airport-centric to customer-centric in which he addresses further development of the airport city with key topics including the interrelationship between aeronautical and non-aeronautical activities.
Zenola Campbell, Vice President Concessions, Dallas/Fort Worth International Airport (DFW), USA comments briefly on her presentation titled: Resource manual for in-terminal concessions which is the end product of the Airport Cooperative Research Program (ACRP).
Michael Eggenschwiler, Chief Executive Officer, Hamburg Airport, Germany discusses his presentation titled: How to improve airport environmental standards in a short period of time, in which, using Hamburg Airport as an example, he demonstrates how airport environmental issues could be assessed, addressed and subsequently reduced in a systematic and regular way.
Antoine Rostworowski, Director Industry Relations, Aéroports de Montréal, Canada discusses his presentation titled: Integrating airport technological projects to enhance customer service and experience which looks at new technological airport projects aimed at improving operations for airports and airlines, but which can also offer new customer-service tools placed at the disposal of passengers and greeters.
Kathy Haley, President, Air Rail Link, Metrolinx, Canada comments on her presentation titled: Connecting Canada's busiest hubs and discusses the 2015 Pan/Parapan American Games and how the Toronto Air Rail Link will extend the travel experience from 'home to destination' and be a warm welcome to visitors from around the world, and a welcome home to Toronto residents.
Gaëtan Gagné, CEO, Aéroport de Québec Inc, Canada comments on his presentation titled: Passenger first: the key to YQB's success which is seen as more than just a motto for the airport, it is a philosophy that guides everything it does leading to increased passenger satisfaction levels.
Thomas Penner, Vice President, Munich Airport, Germany discusses his participation in the Panel Discussion: Airport security: stagnant or evolving? which looked at a host of security issues including: Differentiate between airport security and government security. Is the current distribution of responsibility appropriate? Is Annex 17 still relevant? Helpful? Among many numerous topics.
Pamela Griffith-Jones, Chief Marketing and Commercial Officer, Greater Toronto Airports Authority, Canada discusses her presentation titled: Toronto Pearson's brand strategy: more than just a logo change! outlining how the brand strategy is serving to drive real customer change and create a focus for and alignment with, its employees and many stakeholders that goes well beyond a new logo and rebranding effort.
Kiran Merchant, Manager Aviation Planning Division, Port Authority Of NY&NJ, USA discusses his presentation titled: Life of a passenger terminal and beyond which looks at the journey of a passenger terminal spanning five decades and beyond – the iconic TWA terminal at JFK. After almost a decade of closure it is once again ready to wow travellers in its new adaptive use to serve the JFK community.
Rick Feltner, Corporate Director - Airport Services, Delta Air Lines, US comments on his presentation titled: Providing great customer service to ageing flyers and discusses how economic prosperity coupled with living longer and healthier lives, means that the demographics of airline customers will continue to shift to a more senior population.
Brian Engle, Station Manager Southwest Airlines, US in his role as moderator and co-Chairman for the Security and Facilitation conference stream, discusses the check point of the future and whether further technology or increased passenger processing, will be the future of security check points at airports to provide a better customer experience.
Anna Berglund, Head of Digital Services, Swedavia, Sweden a delegate at the Passenger Terminal Conference, discusses her visit to the conference and comments on passenger flow technology used to collect data to assist in
meeting passengers' needs at airports.
Johanna Metsälä, Customer Experience Manager, Finavia Corporation, Finland talks briefly about her visit to the conference as a delegate and in particular her interest in the Customer Service and PAX Experience conference stream.
Matthew Hall, CEO - Commercial Department, London City Airport, UK comments on his presentation titled: Creating a loyal customer base through social media and outlines London City Airport’s social media experience to date, including its development and the pitfalls.
Beverly Lewis, Airport Station Manager (ATL & MCO), Alaska Airlines, USA talks about her involvement in the Conference as a session moderator but also comments briefly on her presentation titled: Engaging employees and creating a passion for achieving expectations which describes working with vendors and making them feel like a valued member of your team.
Andrew Jones, Advisor Business Development and Marketing, Erbil International Airport, Iraq comments on his visit to the conference as part of a delegation from Iraq looking to 'build the infrastructure of know how' through learning at the conference.
Carol Benzie, Operation Director, Aberdeen Airport, UK a delegate at the Passenger Terminal Conference, comments on her visit to the event and discusses the increasing demand from the local business community, driven by the oil and gas industries with Aberdeen being Europe's oil and gas capital, for new technology at the airport.
Simon Fell, Chief Technology Officer, BAA Heathrow Airport, UK a delegate at the Passenger Terminal Conference, discusses his visit to the event and in particular comments on new developments in people flow and measurement, and self-drop bag systems.
A world-class airport conference
Passenger Terminal Conference has firmly established itself as the most highly regarded airport terminal conference in the world. The conference offers the opportunity to address key issues affecting airport development, share views, exchange ideas, benefit from the experiences of peers, and seek innovation and solutions on a global scale. It is unique in its ability to bring the airport and airline communities together discussing today's pertinent issues and those of tomorrow.
John Mok, Chief Executive Officer, Cincinnati/Northern Kentucky International Airport, USA
John Mok, Chief Executive Officer, Cincinnati/Northern Kentucky International Airport, US discusses his presentation titled: Teaching an old dog new tricks: adaptive reprogramming of facilities for future needs with PRT, and comments on a master plan exercise that will see fixed assets either, retained, relifed or replaced.
Clarence Derby, Chairman, Princess Juliana International Airport, Netherlands Antilles
Clarence Derby, Chairman, Princess Juliana International Airport, Netherlands Antilles a delegate at the Passenger Terminal Conference and Expo 2011, comments on the reasoning behind his visit to the conference and explains why he feels this is the place to be to learn where airports are heading in the future.
Declan Collier, Chief Operating Officer, Dublin Airports Authority, Eire
Declan Collier, Chief Operating Officer, Dublin Airports Authority, Eire discusses his presentation titled: Dublin Terminal 2: planning and delivery of a 21st-century terminal to radically improve passenger experience, and explains the importance of engaging stakeholders as well as passengers when developing a new airport terminal.
Paul Kehoe, Chief Executive Officer, Birmingham Airport, UK
Paul Kehoe, Chief Executive Officer, Birmingham Airport, UK discusses his presentation titled: Using technology to improve customer service, and touches on his belief that a modest use of technology at an airport can be of greater benefit to passengers.
Dr Mark Watson, Head of Sustainability, Cathay Pacific Airways, Hong Kong
Dr Mark Watson, Head of Sustainability, Cathay Pacific Airways, Hong Kong discusses his presentation titled: Effective sustainability management at airports: an airline perspective, focussing on Hong Kong International Airport's partnership with airport tenants including its largest tenant, Cathay Pacific Airways to achieve greater levels of sustainability.
Richard Gooding, Chief Executive, London City Airport, UK
Richard Gooding, Chief Executive, London City Airport, UK discusses his presentation titled: London City Airport: growth of a regional airport, and explains how focussing on your key market or markets is vital to growth.
Julian Jaegar, Chief Executive Officer, Malta International Airport, Malta
Julian Jaegar, Chief Executive Officer, Malta International Airport, Malta, talks about his presentation titled: Small is beautiful: turning limitations into opportunities, and explains how it is vital for smaller airports to make full use of their limited size to increase revenue, even as far as encouraging the local population to visit the airport for landside shopping.
Roland Krieg, Chief Information Officer, Fraport, Germany
Roland Krieg, Chief Information Officer, Fraport, Germany discusses his presentation titled: Sockets and plugs in aviation: ACI Airport Community Recommended Web Services and implementation at Fraport, looking at creating a coordinated web-based software architecture for airports and airlines.
Bill Restall, President & CEO, Saskatoon Airport Authority, Canada
Bill Restall, President & CEO, Saskatoon Airport Authority, Canada a delegate at the Passenger Terminal Conference 2011, tells us about the quality and diversification of the speakers and exhibitors at the event and reveals his two key learnings: transferables and reinforcement.
Giuseppe Rizzo, Project Manager European Policies, European Commission, Belgium
Giuseppe Rizzo, Project Manager European Policies, European Commission discusses his participation and learning from the conference session titled: Air-rail Links -- getting it right and looking at future possibilities, and comments on how the European Commission sees the future of rail and air links across Europe.
Tom Ruth, Halifax International Airport - Tom Ruth, President & CEO, Halifax International Airport, Canada
Tom Ruth, Halifax International Airport - Tom Ruth, President & CEO, Halifax International Airport, Canada, discusses his presentation titled: Non-aeronautical revenue from a CEO's perspective, and explains the importance of strategy in the overall revenue equation.
Ansgar Sickert, Managing Director, Fraport India, India
Ansgar Sickert, Managing Director, Fraport India, India discusses his presentation titled: Airline marketing and service quality: core foundations for growing airport revenues, and explains how the link between marketing and quality of service can increase the bottom line.
Jack McGowan, Chief Commercial Officer, Dublin Airport Authority, Eire
Jack McGowan, Chief Commercial Officer, Dublin Airport Authority, Eire discusses his presentation titled: DAA: retailer or landlord? and explains how DAA has changed its approach to partnerships with concessionaires and supplier with the ultimate goal being a better and more profitable customer experience.
Michael Wühle, Vice President Environment Protection and Management, Sustainability, Munich Airport, Germany
Michael Wühle, Vice President Environment Protection and Management, Sustainability, Munich Airport, Germany discusses his presentation titled: Munich Airport on the way to a sustainable future, and suggests that the money men need to see beyond the initial investment in the effort to reduce CO2.
Majidah Hasheem, Senior Executive, Malaysia Airports Holdings, Malaysia
Majidah Hasheem, Senior Executive, Malaysia Airports Holdings, Malaysia comments on her presentation titled: Sustainability initiatives at Malaysia Airports, and we hear about initiatives encompassing both environmental and social sustainability that extend way beyond the airport's perimeters.
John Holland Kaye, Commercial Director BAA Airports, UK
John Holland Kaye, Commercial Director BAA Airports, UK discusses his presentation titled: Transforming the passenger experience at Heathrow, and talks about how the airport is concentrating on the softer side of it's future development namely passenger experience.
Dr Govindan Shridharan, Chief Executive Officer, GMR Airport Developments, Hyderabad Airport, India
Dr Govindan Shridharan, Chief Executive Officer, GMR Airport Developments, Hyderabad Airport, India touches on the challenges and growing business opportunities between the Asia Pacific, Middle East and Near East regions and talks about today's demand for air travel in India from what is a growing population of airline travellers
Matt Harris, Senior Director, Executive Office, San Diego County Regional Airport Authority, USA
Matt Harris, Senior Director, Executive Office, San Diego County Regional Airport Authority, US discusses his presentation titled: Stakeholder engagement in an airport's sustainability planning and implementation, and talks about the importance of engaging both internal and external stakeholders on the overall success of a project.
Sourav Sinha, Chief Information Officer, Kingfisher Airlines, India
Sourav Sinha, Chief Information Officer, Kingfisher Airlines, India discusses his presentation titled: Expectations of a young and growing airline from the airport operators, and touches on how greater cooperation between airlines and airports is a key driver to future growth.
Joseph Johnson, Chief Operating Officer, Grantley Adams International Airport, Barbados
Joseph Johnson, Chief Operating Officer, Grantley Adams International Airport, Barbados - a delegate at the Passenger Terminal Conference 2011 - tells us a little about his airport and reveals three key areas of interest for his visit to the Conference: Airport Design; Customer Service; and Concessions.
Noormah Mohd Noor, Chief Executive Officer, Express Rail Link Sdn, Malasyia
Noormah Mohd Noor, Chief Executive Officer, Express Rail Link Sdn, Malasyia a member of the Air Rail Links Panel discusses her presentation titled: Air-rail Links - getting it right and looking at future possibilities, from the vantage point of an already highly successful operator with an enviable service record.
Balvir Bhattia, Deputy General Manager, Terminal Operations Mumbai International Airport, India
Balvir Bhattia, Deputy General Manager - Terminal Operations Mumbai International Airport, a delegate at the Passenger Terminal Conference 2011 discusses his visit to the conference and in particular the learning he can take back with him to Mumbai.
Jaseem Alquabandi, Expert - Quality Control, Kuwait Airways, Kuwait
Jaseem Alquabandi, Expert - Quality Control, Kuwait Airways, Kuwait a delegate at the Passenger Terminal Conference 2011, discusses the importance of attending the conference and the benefits it can bring his airline by learning from others at the event.
