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09:05hrs - 17:15hrs Day 1 - Tuesday 20 March Customer Service & Passenger Experience
View Day 2 View Day 3
09:05hrs - 09:10hrs
Introduction by Conference Chairs
09:40hrs - 10:40hrs
Panel Discussion: Cognitive disabilities, travellers and airports
James Fielding Smith
President
Smith-Woolwine Inc
USA
Roberto Castiglioni
Chair
Heathrow Access Advisory Group
UK
Eibhlín McGrath
Regulation, Compliance and Project Oversight Manager
DAA, Cork Airport
IRELAND
Lawrence Rolon
Coordinator for Disability Services
Los Angeles World Airports
USA
Samantha Berry
Head of Innovation & Regulatory Compliance
Omniserv
UK
10:40hrs - 11:00hrs
Break
12:30hrs - 14:00hrs
Lunch
14:30hrs - 15:30hrs
Panel Discussion: Brand versus Policies
Douglas Stolls
Manager of Guest Services - SFO
Alaska Airlines/Virgin America
USA
Brian Engle
Director of Customer Experience
Greater Orlando Aviation Authority
USA
Jerry Angrave
Managing Director
Empathyce Customer Experience
UK
15:30hrs - 15:45hrs
Break
Opening Day Party - after the conference in the exhibition hall!

 


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HOST AIRPORT AUTHORITY

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Very informative and a great way to learn about all the new products available to enhance the traveller’s experience
Phillip Lindsey, MD Airport Customer Service, Delta Air Lines, USA





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CONFERENCE HOURS

Tue 20 Mar - 08:45-17:30
Wed 21 Mar - 09:00-17:30
Thu 22 Mar - 09:00-13:30

EXHIBITION HOURS

Tue 20 Mar - 10:00-18:30
Wed 21 Mar - 10:00-17:30
Thu 22 Mar - 10:00-15:00


EVENT SPONSORS

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