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09:05hrs - 17:35hrs Day 1 - Tuesday 14 March
Room: E102.
Technology: Passenger Journey
Sponsored by Desko
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09:05hrs - 09:10hrs
Introduction by Conference Chairs
10:40hrs - 11:00hrs
Break
12:30hrs - 13:45hrs
Lunch
13:45hrs - 15:45hrs
Panel Discussion: Customer service transformation in a digital world
Catherine Mayer
VP
SITA
USA
Albert van Veen
CIO
Schiphol
NETHERLANDS
Gilles Leveque
Group CIO
Groupe ADP
FRANCE
Michael Zaddach
Senior Vice President Service Division Information Technology
Munich Airport International
GERMANY
Rolf Felkel
VP Airside, Landside and Security Applications
Fraport AG
GERMANY
Steve Lee
Chief Information Officer
Changi Airport Group (Singapore) Pte Ltd
SINGAPORE
15:45hrs - 16:05hrs
Break
Skytrax WORLD AIRPORT AWARDS Ceremony & Drinks Reception!

 

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I thought the conference was excellent. The presenters all seemed well prepared and the topics were all very relevant to the issues of the day
Sean Loughran, Long-Range Planning Manager, Port of Portland, USA



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