A world-class airport conference
Passenger Terminal CONFERENCE has firmly established itself as the most highly regarded airport terminal conference in the world. The conference offers the opportunity to address key issues affecting airport development, share views, exchange ideas, benefit from the experiences of peers, and seek innovation and solutions on a global scale. It is unique in its ability to bring the airport and airline communities together discussing today's pertinent issues and those of tomorrow.
John Ackerman, Chief Commercial Officer, Denver International Airport, USA discusses his presentation titled: Airport city planning for a regional economic asset and talks about a 'start to finish' case study for the planning of one of the largest greenfield airport cities in the world and comments on areas for growth in non-aeronautical revenue.
Andrew Acquaah-Harrison, CEO, GMR Malé International Airport, Maldives comments on his presentation titled: Developing an island airport resort hub and discusses developments being made to improve this gateway to the 102 island resorts in the Maldives.
Maarten de Groof, Executive Vice President & Chief Commercial Officer, Amsterdam Airport Schiphol-Schiphol Group, Netherlands discusses his presentation titled: Schiphol: from airport-centric to customer-centric in which he addresses further development of the airport city with key topics including the interrelationship between aeronautical and non-aeronautical activities.
Zenola Campbell, Vice President Concessions, Dallas/Fort Worth International Airport (DFW), USA comments briefly on her presentation titled: Resource manual for in-terminal concessions which is the end product of the Airport Cooperative Research Program (ACRP).
Michael Eggenschwiler, Chief Executive Officer, Hamburg Airport, Germany discusses his presentation titled: How to improve airport environmental standards in a short period of time, in which, using Hamburg Airport as an example, he demonstrates how airport environmental issues could be assessed, addressed and subsequently reduced in a systematic and regular way.
Antoine Rostworowski, Director Industry Relations, Aéroports de Montréal, Canada discusses his presentation titled: Integrating airport technological projects to enhance customer service and experience which looks at new technological airport projects aimed at improving operations for airports and airlines, but which can also offer new customer-service tools placed at the disposal of passengers and greeters.
Kathy Haley, President, Air Rail Link, Metrolinx, Canada comments on her presentation titled: Connecting Canada's busiest hubs and discusses the 2015 Pan/Parapan American Games and how the Toronto Air Rail Link will extend the travel experience from 'home to destination' and be a warm welcome to visitors from around the world, and a welcome home to Toronto residents.
Gaëtan Gagné, CEO, Aéroport de Québec Inc, Canada comments on his presentation titled: Passenger first: the key to YQB's success which is seen as more than just a motto for the airport, it is a philosophy that guides everything it does leading to increased passenger satisfaction levels.
Thomas Penner, Vice President, Munich Airport, Germany discusses his participation in the Panel Discussion: Airport security: stagnant or evolving? which looked at a host of security issues including: Differentiate between airport security and government security. Is the current distribution of responsibility appropriate? Is Annex 17 still relevant? Helpful? Among many numerous topics.
Pamela Griffith-Jones, Chief Marketing and Commercial Officer, Greater Toronto Airports Authority, Canada discusses her presentation titled: Toronto Pearson's brand strategy: more than just a logo change! outlining how the brand strategy is serving to drive real customer change and create a focus for and alignment with, its employees and many stakeholders that goes well beyond a new logo and rebranding effort.
Kiran Merchant, Manager Aviation Planning Division, Port Authority Of NY&NJ, USA discusses his presentation titled: Life of a passenger terminal and beyond which looks at the journey of a passenger terminal spanning five decades and beyond – the iconic TWA terminal at JFK. After almost a decade of closure it is once again ready to wow travellers in its new adaptive use to serve the JFK community.
Rick Feltner, Corporate Director - Airport Services, Delta Air Lines, US comments on his presentation titled: Providing great customer service to ageing flyers and discusses how economic prosperity coupled with living longer and healthier lives, means that the demographics of airline customers will continue to shift to a more senior population.
Brian Engle, Station Manager Southwest Airlines, US in his role as moderator and co-Chairman for the Security and Facilitation conference stream, discusses the check point of the future and whether further technology or increased passenger processing, will be the future of security check points at airports to provide a better customer experience.
Anna Berglund, Head of Digital Services, Swedavia, Sweden a delegate at the Passenger Terminal Conference, discusses her visit to the conference and comments on passenger flow technology used to collect data to assist in meeting passengers' needs at airports.
Johanna Metsälä, Customer Experience Manager, Finavia Corporation, Finland talks briefly about her visit to the conference as a delegate and in particular her interest in the Customer Service and PAX Experience conference stream.
Matthew Hall, CEO - Commercial Department, London City Airport, UK comments on his presentation titled: Creating a loyal customer base through social media and outlines London City Airport’s social media experience to date, including its development and the pitfalls.
Beverly Lewis, Airport Station Manager (ATL & MCO), Alaska Airlines, USA talks about her involvement in the Conference as a session moderator but also comments briefly on her presentation titled: Engaging employees and creating a passion for achieving expectations which describes working with vendors and making them feel like a valued member of your team.
Andrew Jones, Advisor Business Development and Marketing, Erbil International Airport, Iraq comments on his visit to the conference as part of a delegation from Iraq looking to 'build the infrastructure of know how' through learning at the conference.
Carol Benzie, Operation Director, Aberdeen Airport, UK a delegate at the Passenger Terminal Conference, comments on her visit to the event and discusses the increasing demand from the local business community, driven by the oil and gas industries with Aberdeen being Europe's oil and gas capital, for new technology at the airport.
Simon Fell, Chief Technology Officer, BAA Heathrow Airport, UK a delegate at the Passenger Terminal Conference, discusses his visit to the event and in particular comments on new developments in people flow and measurement, and self-drop bag systems.
Tue 20 Mar - 10:00-18:30*
Wed 21 Mar - 10:00-18:30**
Thu 22 Mar - 10:00-15:00
Tue 20 Mar - 08:45-17:30
Wed 21 Mar - 09:00-17:30
Thu 22 Mar - 09:00-13:30
* Drinks Reception from 17:00 - 18:30
** Skytrax Awards from 17.30 – 18.30
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