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2011


A world-class airport conference
Passenger Terminal Conference has firmly established itself as the most highly regarded airport terminal conference in the world. The conference offers the opportunity to address key issues affecting airport development, share views, exchange ideas, benefit from the experiences of peers, and seek innovation and solutions on a global scale. It is unique in its ability to bring the airport and airline communities together discussing today's pertinent issues and those of tomorrow.


John Mok, Chief Executive Officer, Cincinnati/Northern Kentucky International Airport, USA
John Mok, Chief Executive Officer, Cincinnati/Northern Kentucky International Airport, US discusses his presentation titled: Teaching an old dog new tricks: adaptive reprogramming of facilities for future needs with PRT, and comments on a master plan exercise that will see fixed assets either, retained, relifed or replaced.


Clarence Derby, Chairman, Princess Juliana International Airport, Netherlands Antilles
Clarence Derby, Chairman, Princess Juliana International Airport, Netherlands Antilles a delegate at the Passenger Terminal Conference and Expo 2011, comments on the reasoning behind his visit to the conference and explains why he feels this is the place to be to learn where airports are heading in the future.


Declan Collier, Chief Operating Officer, Dublin Airports Authority, Eire
Declan Collier, Chief Operating Officer, Dublin Airports Authority, Eire discusses his presentation titled: Dublin Terminal 2: planning and delivery of a 21st-century terminal to radically improve passenger experience, and explains the importance of engaging stakeholders as well as passengers when developing a new airport terminal.


Paul Kehoe, Chief Executive Officer, Birmingham Airport, UK
Paul Kehoe, Chief Executive Officer, Birmingham Airport, UK discusses his presentation titled: Using technology to improve customer service, and touches on his belief that a modest use of technology at an airport can be of greater benefit to passengers.


Dr Mark Watson, Head of Sustainability, Cathay Pacific Airways, Hong Kong
Dr Mark Watson, Head of Sustainability, Cathay Pacific Airways, Hong Kong discusses his presentation titled: Effective sustainability management at airports: an airline perspective, focussing on Hong Kong International Airport's partnership with airport tenants including its largest tenant, Cathay Pacific Airways to achieve greater levels of sustainability.


Richard Gooding, Chief Executive, London City Airport, UK
Richard Gooding, Chief Executive, London City Airport, UK discusses his presentation titled: London City Airport: growth of a regional airport, and explains how focussing on your key market or markets is vital to growth.


Julian Jaegar, Chief Executive Officer, Malta International Airport, Malta
Julian Jaegar, Chief Executive Officer, Malta International Airport, Malta, talks about his presentation titled: Small is beautiful: turning limitations into opportunities, and explains how it is vital for smaller airports to make full use of their limited size to increase revenue, even as far as encouraging the local population to visit the airport for landside shopping.


Roland Krieg, Chief Information Officer, Fraport, Germany
Roland Krieg, Chief Information Officer, Fraport, Germany discusses his presentation titled: Sockets and plugs in aviation: ACI Airport Community Recommended Web Services and implementation at Fraport, looking at creating a coordinated web-based software architecture for airports and airlines.


Bill Restall, President & CEO, Saskatoon Airport Authority, Canada
Bill Restall, President & CEO, Saskatoon Airport Authority, Canada a delegate at the Passenger Terminal Conference 2011, tells us about the quality and diversification of the speakers and exhibitors at the event and reveals his two key learnings: transferables and reinforcement.


Giuseppe Rizzo, Project Manager European Policies, European Commission, Belgium
Giuseppe Rizzo, Project Manager European Policies, European Commission discusses his participation and learning from the conference session titled: Air-rail Links -- getting it right and looking at future possibilities, and comments on how the European Commission sees the future of rail and air links across Europe.


Tom Ruth, Halifax International Airport - Tom Ruth, President & CEO, Halifax International Airport, Canada
Tom Ruth, Halifax International Airport - Tom Ruth, President & CEO, Halifax International Airport, Canada, discusses his presentation titled: Non-aeronautical revenue from a CEO's perspective, and explains the importance of strategy in the overall revenue equation.


Ansgar Sickert, Managing Director, Fraport India, India
Ansgar Sickert, Managing Director, Fraport India, India discusses his presentation titled: Airline marketing and service quality: core foundations for growing airport revenues, and explains how the link between marketing and quality of service can increase the bottom line.


Jack McGowan, Chief Commercial Officer, Dublin Airport Authority, Eire
Jack McGowan, Chief Commercial Officer, Dublin Airport Authority, Eire discusses his presentation titled: DAA: retailer or landlord? and explains how DAA has changed its approach to partnerships with concessionaires and supplier with the ultimate goal being a better and more profitable customer experience.


Michael Wühle, Vice President Environment Protection and Management, Sustainability, Munich Airport, Germany
Michael Wühle, Vice President Environment Protection and Management, Sustainability, Munich Airport, Germany discusses his presentation titled: Munich Airport on the way to a sustainable future, and suggests that the money men need to see beyond the initial investment in the effort to reduce CO2.


Majidah Hasheem, Senior Executive, Malaysia Airports Holdings, Malaysia
Majidah Hasheem, Senior Executive, Malaysia Airports Holdings, Malaysia comments on her presentation titled: Sustainability initiatives at Malaysia Airports, and we hear about initiatives encompassing both environmental and social sustainability that extend way beyond the airport's perimeters.


John Holland Kaye, Commercial Director BAA Airports, UK
John Holland Kaye, Commercial Director BAA Airports, UK discusses his presentation titled: Transforming the passenger experience at Heathrow, and talks about how the airport is concentrating on the softer side of it's future development namely passenger experience.


Dr Govindan Shridharan, Chief Executive Officer, GMR Airport Developments, Hyderabad Airport, India
Dr Govindan Shridharan, Chief Executive Officer, GMR Airport Developments, Hyderabad Airport, India touches on the challenges and growing business opportunities between the Asia Pacific, Middle East and Near East regions and talks about today's demand for air travel in India from what is a growing population of airline travellers


Matt Harris, Senior Director, Executive Office, San Diego County Regional Airport Authority, USA
Matt Harris, Senior Director, Executive Office, San Diego County Regional Airport Authority, US discusses his presentation titled: Stakeholder engagement in an airport's sustainability planning and implementation, and talks about the importance of engaging both internal and external stakeholders on the overall success of a project.


Sourav Sinha, Chief Information Officer, Kingfisher Airlines, India
Sourav Sinha, Chief Information Officer, Kingfisher Airlines, India discusses his presentation titled: Expectations of a young and growing airline from the airport operators, and touches on how greater cooperation between airlines and airports is a key driver to future growth.


Joseph Johnson, Chief Operating Officer, Grantley Adams International Airport, Barbados
Joseph Johnson, Chief Operating Officer, Grantley Adams International Airport, Barbados - a delegate at the Passenger Terminal Conference 2011 - tells us a little about his airport and reveals three key areas of interest for his visit to the Conference: Airport Design; Customer Service; and Concessions.


Noormah Mohd Noor, Chief Executive Officer, Express Rail Link Sdn, Malasyia
Noormah Mohd Noor, Chief Executive Officer, Express Rail Link Sdn, Malasyia a member of the Air Rail Links Panel discusses her presentation titled: Air-rail Links - getting it right and looking at future possibilities, from the vantage point of an already highly successful operator with an enviable service record.


Balvir Bhattia, Deputy General Manager, Terminal Operations Mumbai International Airport, India
Balvir Bhattia, Deputy General Manager - Terminal Operations Mumbai International Airport, a delegate at the Passenger Terminal Conference 2011 discusses his visit to the conference and in particular the learning he can take back with him to Mumbai.


Jaseem Alquabandi, Expert - Quality Control, Kuwait Airways, Kuwait
Jaseem Alquabandi, Expert - Quality Control, Kuwait Airways, Kuwait a delegate at the Passenger Terminal Conference 2011, discusses the importance of attending the conference and the benefits it can bring his airline by learning from others at the event.




First time for attendance and I was very impressed. Will hopefully be back for 2016
Jeremy Allen Mitchell, Service Assurance Manager, Sharjah Airport Authority, UAE




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