2010 Exhibition review

The sixteenth international conference and exhibition for passenger terminal design, management, security and technology, Passenger Terminal Expo 2010, was held in Brussels, Belgium on 23, 24, 25 March. Over 200 leading international companies exhibited, bringing together CEOs, architects, airport and airline executives, suppliers, key decision makers and buyers from across the world.

Over the three days, Passenger Terminal Expo 2010 provided the perfect platform for exhibitors to showcase their latest technological innovations and for attendees to discuss the most recent trends and developments in the airport industry.

The conference saw speakers from the world’s leading aviation authorities, airports, airlines, architectural companies and consultancies discuss industry issues and offer solutions to operational problems. Topics covered included worldwide airport development, systems integration, aviation security, border control, commercial development, environmental issues and passenger experiences.

Here are a few highlights from the exhibition:

Tensator showcases innovations in Brussels
Siemens presents Siamos Airport Performance Manager
Eurotech Group’s PCN-1001 People Counter
Zafire presents FirstBagKiosk for fast baggage reclaim
SICK demonstrates its Airport Luggage Identification System
2010 Skytrax World Airport Awards winners announced at PT Expo
Access IS showcases its new e-passport technology
Passenger tracking partnership
C-True’s new C-Pass e-Gate unveiled
Seating innovations by Nurus
EXPRESSO reveals its new baggage cart solutions
Crisplant highlights latest baggage handling technology
Vanderlande’s all-in-one baggage handling solution
Zoeftig’s groundbreaking seating systems unveiled
ULTra Personal Rapid Transit System
ARINC’s vMUSE Enterprise showcased


Tensator showcases innovations in Brussels
Tensator, the leading crowd control and queue management specialist, showcased a range of innovative products. Visitors discovered how the company has helped airports across the world control the passenger flow through terminal buildings, reduce queuing times and increase safety.

Among the products on display was the Airport Passenger Guidance system, designed to guide passengers as they board or disembark an aircraft, and a range of the renowned Tensabarriers, including the advanced and heavy-duty variants. Quick and easy to set up, the guidance system saves airline operators both time and money by only requiring one person to operate, as well as reducing waiting times by guiding passengers efficiently to and from the aircraft.

Tensator also previewed the new Magnetic Post, which offers customers the flexibility of a free-standing Tensabarrier as a magnet is installed into the ground, which the post connects to, giving the stability of a surface fixed or socket mounted post.

Tensator’s European general manager, Kevin Hickson, commented: "We have established a leading position in the airport sector using our high levels of customer service to back-up quality, durable products."

Siemens presents Siamos Airport Performance Manager
Siemens Building Technologies presented its Siamos Airport Performance Manager, which provides an at-a-glance overview of past, present and predicted airport situations. APM covers air and passenger flows, queues and congestions, with detailed inside views of processes. An in-depth report and statistics analysis is supported as well.

For operational staff, APM monitors aircraft operations and passenger flows, considers the interrelationship between process level status of all aircraft rotations and service demand. Hendrik Stilke, a software developer at Siemens, said: “It’s a tool that enables an airport to have a holistic view of the flight overall. It can estimate queuing behaviour, waiting times and delays.”

The system is part of the modular Siemens Airport Management and Operations Suite and is a modular system in itself. Airlines can obtain reliable forecasts of their likely departure time, which gives them the necessary time to maximise their airline’s network and choose the most cost-effective turnaround.

It is a fully web-based application that is easily integrated into air traffic control and airline IT-infrastructures to support system-wide information management with low running costs.

Eurotech Group’s PCN-1001 People Counter
Computer systems specialists the Eurotech Group showcased the PCN-1001 people counter. Designed to make keeping track of people numbers as simple as possible, it is a compact, integrated device based on non-contact stereoscopic vision technology. It is able to count, with a high degree of accuracy, people entering or leaving a specific location. It can also record time and date information, enabling users to make statistical analyses at a later time.

Claudio Borrello, product manager at Eurotech, said: “The people counter is used for transportation in general. It uses a stereoscopic camera that takes a picture as passengers pass by and has an accuracy level of 97 percent.”

The device is designed to be used wherever it is necessary to keep track of the movements of people, with the results recorded on the computer connected to the device. The front mask allows it to be mounted in an embedded position under doorways, making it almost invisible.

Due to its circular automotive connectors, it is possible to network PCN-1001 units together, enabling users to monitor more doors at the same time. If the width of the doorway is greater than 120cm, two or more counters can be interfaced together. In this configuration the first unit recognises the presence of the other units and manages any overlapping areas within the effective detection zone, ensuring that people movements are correctly analysed.
 
Zafire presents FirstBagKiosk for fast baggage reclaim
Anyone who has waited at a baggage desk to report lost luggage knows how frustrating and time-consuming it can be. As a solution, Zafire has developed FirstBagKiosk, which aims to make this situation as pain-free as possible to travellers. The Zafire Kiosk enables passengers to take control of the situation themselves, by logging details of their lost luggage using a conveniently located automated kiosk at the airport.

Dan Barber, sales and accounts executive at Zafire, said: “We’ve received sensational interest in our FirstBagKiosk system. People like the idea of what it does – which is retrieve lost luggage more quickly than conventional baggage methods.”
 
From the passenger’s perspective there is no waiting at a baggage desk, instant action is taken to trace the missing luggage, and they can leave the airport quickly and get on with the day.

From the airline’s perspective, the number of staff that are needed to man a baggage desk can be significantly reduced and the quick, efficient process goes some way to redressing the problem and helping to retain the customer’s good will.

As an accompaniment to FirstBagKiosk, Zafire also presented the FirstBag system, a useful tool for airports to maximise their baggage handling performance.
 
SICK demonstrates its Airport Luggage Identification System
Baggage handling experts SICK exhibited its innovative Airport Luggage Identification System. ALIS has extremely high reading rates of 98 percent or higher, and 99.96 percent in a hybrid system, which reduces the amount of lost luggage. It also means there is a reduction in manual processing due to it being able to read labels that are dirty or partially concealed.

It has a flexible system with a barcode scanner, along with an RFID tunnel employing the RFID Interrogator RFI641, keeping it up-to-date with changing airport technology.

Roland Karch, SICK’s strategic industry manager, said: “It’s a combination of barcode reading and RFID technology. It’s of great interest to airports as mishandled luggage causes a lot of wasted resources.”

The MSC800 Modular System Controller is responsible for coordinating the code-reading devices integrated into ALIS. Measurement results from the highly accurate VMS200 volume measurement system can also be transferred to it. RDT400 analysis and diagnostic software from SICK completes ALIS as a single-source system solution.

2010 Skytrax World Airport Awards winners announced at Passenger Terminal Expo
The 2010 World Airport Awards ceremony took place at Passenger Terminal Expo on 23 March 2010.

The popular Singapore Changi Airport was named Airport of the Year, adding yet another award to the massive haul it has accumulated over the years.The Top 10 Airports of 2010 and the winner of the title Airport of the Year were announced, along with the best airport in each region. Other categories include the Best Duty Free Shopping, Best International Transport Airport, Best Airport Dining, Best Security Processing and Best Baggage Delivery. The World Airport Awards are the premier recognition of quality for the world airport industry, assessing front-line customer service and general airport customer facilities. The awards are based on the 2009-2010 World Airport Survey, conducted by Skytrax between July 2009 and March 2010. The survey measures more than 38 aspects of passenger satisfaction for airport product and service standards. Airport operators are not charged to be included in the survey, and the results are not based on a restricted number of airport choices. Skytrax does not charge airport operators to be included in the survey, and results are not based on a restricted number of airport choices. More than 190 airports were covered for passenger interviews in this year’s study. The World Airport Awards are conducted without any outside sponsorship, and the costs of the survey are funded by the research organisation, Skytrax.

The winners in each category were as follows:

Overall Winner of Airport of the Year: Singapore Changi Airport

Best Airport India: Hyderabad
Best Airport Europe: Munich
Best Airport Middle East: Bahrain
Best airport Africa: Cape Town International Airport
Best Airport South Africa: Linn Jorge Chavez Airport
Best Airport Central America: Panama Tocumen Airport
Best Airport North America: Vancouver Airport
Best Airport Northern Europe: Helsinki Vanta Airport
Best Airport Southern Europe: Istanbul Ataturk Airport
Best Airport Western Europe: Amsterdam Schiphol Airport
Best Airport Eastern Europe: Moscow Domodedoro Airport
Best Airport Central Europe: Munich Airport
Best Airport Immigration Service: Kuala Lumpur International Airport
Best Airport Baggage handling: Zurich Airport
Best Airport shopping: London Heathrow Airport
Best Airport leisure amenities: Singapore Changhi Airport
Best Airport security processing: Beijing Capital International Airport
Best International Transit Airport: Incheon International Airport
Best airport terminal cleanliness: Zurich Airport
Most Improved Airport: Abu Dhabi Airport
Best Airport for Low-Cost Airlines: Berlin Schonfeld Airport

The complete Top Ten list is:
1. Singapore Changi
2. Incheon
3. Hong Kong
4. Munich
5. Kuala Lumpur
6. Zurich
7. Amsterdam
8. Beijing
9. Auckland
10. Bangkok
 
Access IS showcases its new e-passport technology
The airport check-in, gate reading and security expert, Access IS, launched the LSR600, an integrated BCR, OCR and e-passport reader. The LSR600 combines an innovative passport reading base with Access’s proven 2D barcode reading head. All documents are read automatically on presentation with near-zero latency and using a single hand action. Advanced Passenger Information System data, issuing authority and nationality can be extracted, together with expiry information. Business development manager Raj Jain said: “E-passports are a high-security option that can be used as a boarding pass from check-in to boarding. There is currently not enough penetration for e-passports but I think in three to five years’ time, e-passports will be seen more as a means of check-in.” With the e-passport reader option fitted, the device can simultaneously decode the contents of an e-passport or contactless smartcard chip. The barcode reading head reads 2D bar codes face-up, making it easy to position the barcode in the illuminated target zone. The device gives clear audible and visual indication of a successful barcode read and the bright LED indication remains clear even in bright natural ambient light. Access also unveiled the ABP700 thermal printer, designed for check-in, bag-drop and departure gates. It is able to print boarding passes and baggage tags with a simple configuration change, with automatic adjustment of paper track width for baggage tag or boarding-pass media. A wide range of stock, including wallet-style boarding passes and thin stock can be accommodated without print degradation.

Passenger tracking partnership
Leading aviation IT solutions provider Amor Real Time has formed a new partnership with Danish Bluetooth company Blip Systems to deliver its automated passenger tracking and queue management solution systems for airports, PAXTrax+.

PAXTrax+ enables airports to check queuing times at security areas in real time, meaning an easier response to any trends. Management can allocate extra staff if queues are growing and reducing numbers as necessary.

Commenting on the new partnership, Martin Bowman, Amor Group’s transport sales director, said: “We have been providing innovative solutions to airports for over a decade, enabling our customers to meet passenger demand with controlled, compliant and cost-effective processes. This new partnership brings together Amor Real Time’s proven operational expertise in airports with Blip’s best-of-breed Bluetooth tracking capabilities, which will result in lower queues, happier customers and more repeat travellers. The key to successfully optimising resources in today’s rapidly changing environment is accurately forecasting PAX demand.”

Anders Bak Rasmussen, Sales Director from BLIP Systems said: Visitors to Passenger Terminal Expo will have a unique opportunity to see the passenger tracking solution in operation at first hand, when they arrive and depart from Brussels Airport, where real-time queue times for security check in Pier A and B are displayed at all the departure screens in the airport and at special departure screens at the Expo.”

C-True’s new C-Pass e-Gate unveiled
C-True Face Recognition, a leader in face recognition technology and systems, unveiled its C-Pass e-Gate line of products. The 250 million e-Passports issued by over 80 countries can now be used for secure automatic immigration checkpoints using facial authentication. The C-Pass e-Gate Secure Automatic Immigration system uses C-True’s C-Pass face authentication system using e-Passports and a Kaba Gallenschütz advanced Argus gate. It brings a technological breakthrough for border-control posts, check-in counters, security and boarding gates, as well as duty-free shops and VIP lounge entrances. Lars Rosenberger, Kaba’s business manager, said: “The e-Gate will be of much interest to airports. It enables automated boarding, saves a lot of time and money, and also provides better security as it prevents the use of duplicate tickets. We are talking with different airlines about this product.” ICAO has selected facial recognition as the prime biometrics focus on every e-passport worldwide, being the most suitable biometric method for this type of application. Facial recognition not only speeds up border controls, but also prevents the fraudulent use of passports.
 
Seating innovations by Nurus
Innovative terminal seating design, security and aviation technology supplier Nurus has demonstrated its new seating innovations. This included its seating line TRM, available in stainless steel or painted beam in two different leg options. Seats can be in metal, various colours of polyurethane and leather, or technical fabric upholstery. Single and double back-to-back rows and freestanding bench options fulfil the highest requirements of all waiting areas, with two to eight seats installation availability. As a soft seating solution, the award-winning U Too and Connect are ideal for public space and communal areas. Currently celebrating its 83rd anniversary, Nurus is a worldwide brand that has built its reputation in the office furniture market and has reinforced its global position with many international design awards. General manager Guran Gökyay said: “Every airport has different requirements. For instance some allow customers to recline on the seats, so armrests are not installed. In others the opposite is the case. There really is no typical Nurus seating installation – each one is different.” Nurus maintains an environment-friendly approach with its manufacturing, aiming at reduced water and energy usage, natural daylight, improved indoor air and acoustics, and using rainwater tanks for garden watering.

EXPRESSO reveals its new baggage cart solutions
EXPRESSO, a world leader for baggage cart systems, revealed the solution to the demands of airport operators, advertising companies and advertisers. By developing a package of advertising media and related management tools, EXPRESSO enables the professional use of baggage carts as moving billboards. EXPRESSO has already taken a lead with easily printed and coated cart advertising panels in tough, flame retardant premium plastic material. Now the company offers AdSlide, a quick-exchange advertising set as an add-on for these panels, which permits the exchange of promotional messages within seconds. It is therefore ideal for seasonal offers, the launch of new products and announcing special events. Mounted to new or existing EXPRESSO trolleys, AdSlide will be appreciated by airport operators and advertising companies as it makes cart advertising panels easier to lease, thus ensuring higher and continuous income rates. For those wishing to promote their corporate identity on baggage carts, EXPRESSO offers its new AdCart system that enables existing and new EXPRESSO carts to be easily designed with several individual corporate identity add-on modules until the requested level of awareness is reached. AdCart can also be fitted with the new AdSlide set. This combination enables airlines, travel agencies, hotels, car renting companies, and shops to lease a specific number of baggage carts in the airport to present their own corporate identity together with their latest offers. Marc Voegen, senior project manager at Expresso, said: “Our products are made of a special aluminium alloy, which is lightweight and has good ergonomic aspects. They are good for passenger handling and for service staff.” As well as these hardware systems, EXPRESSO has rounded out its advertising package with its new AdManager software, which uses valuable management tools to help cart operators, advertising companies and advertisers to manage and control advertising campaigns. Supported by the RFID transponder which is standard on EXPRESSO baggage carts, it is now possible to record, check and evaluate advertising campaigns based on the moving billboards.

Crisplant highlights latest baggage handling technology
Crisplant highlighted the latest technology in automated baggage handling, as well as introducing a new baggage management and reconciliation system.
Marketing manager Peter Elmvang commented: “Crisplant has always provided the airport industry with major innovations in baggage handling technology. Lately we have introduced the industry’s most energy-efficient sorter, the LS-4000, as well as RampMate, the first system to eliminate manual handling of baggage between the terminal and the aircraft ramp, and the first fully automated RFID tunnel with integrated barcode technology.” Product management director William Saas added: “The main advantage of the LS-4000 is that it can be used for all sizes of airports. With this system we can provide low-cost equipment that can be supported by us.” The Crisplant stand also featured a model of the RFID tunnel, which has been chosen for the new baggage handling installations at Helsinki-Vantaa Airport’s international terminal and also at New Doha International Airport. The company’s new baggage management and reconciliation system is designed to interface with existing airport control software. The RFID-enabled system provides baggage handlers and airport operators with real-time and historical track-and-trace data, giving an instant overview of the position of bags in ULDs and dollies. Developed in response to customer requests, the system provides a significant improvement in communication between the operators and baggage handlers, which will help to reduce the number of short-shipped or misrouted items. This, in turn, will improve passenger security and satisfaction as well as reducing flight delays caused by mishandled baggage.
 
Vanderlande’s all-in-one baggage handling solution
Vanderlande Industries presented its new compact and cost-efficient concept called BAXPACE. It makes it possible for airports to automate the baggage handling process in a reliable, trouble-free way and realise a reduction of up to 30 percent in labour costs and up to 40 percent savings on energy consumption. Peter Hoefkens, business development manager, baggage handling, commented: “BAXPACE is a new solution for regional airports who want to make their first step in sortation from manual to automatic. It will provide a modular, expandable solution aiming for the lowest cost per bag. BAXPACE integrates all baggage handling tasks including check-in, screening, manual coding and flight make-up in a single flexible BAXORTER concept. Based on simple low-maintenance carousel technology, the BAXORTER has demonstrated operational availability level of over 99.9 percent. Because of its modular setup, the system can be completely implemented and operational within three months. It also includes an automated baggage storage that enables a make-up on demand operation. By first buffering bags in storage and then releasing them in a controlled way to the make-up operators, a reduction of 30 percent in labour costs can be achieved, as well as considerable space saving. BAXPACE is controlled by the modular VIBES software suite, which includes all relevant functions such as planning of resources and maintenance, execution of the screening and sorting process, and monitoring and analysis of the complete baggage handling process. Additional modules can be implemented to cater to growth in passenger traffic, and can be interconnected to support the automated handling of transfer baggage.
 
Zoeftig’s groundbreaking seating systems unveiled
Furniture designer and manufacturer Zoeftig brought its groundbreaking terminal seating to the Expo. The company has previously exhibited inFINITE, the system that’s revolutionised terminal seating design with a genuinely modular, beamless seating system. The early months of 2010 have brought further innovations. The PowerArm delivers the sleek convenience of built-in power via a range of international socket types. Meanwhile the unobtrusively housed Air, developed in collaboration with one of Europe’s leading air-distribution companies, provides cooled or heated air. The Solo seating range provides passengers with their own space to work or relax in, with additional privacy. And the Zenky Curved system’s beams can be made in four- and five-unit configurations, combined into a back-to-back seating arrangement. “Zoeftig’s unique reconfigurable seating design comes in a multitude of finishes to suit all airports’ requirement while maintaining its ability to be reconfigured as necessary when circumstances change,” said CEO Paul Williams.

ULTra Personal Rapid Transit System
UK urban light transit company ULTra launched its ULTra system of Personal Rapid Transit (PRT), which addresses the urgent need to revolutionise urban transport. The ULTra system uses a fleet of low power, electrically driven, driverless vehicles on a dedicated network available on demand for passengers. The company’s presence at Passenger Terminal Expo is to highlight the system’s application in an airport environment. “PRT is an opportunity to revolutionise how airports operate and transform the passenger experience,” said COO Phil Smith. ULTra is designed to meet the high expectations of passengers, being convenient, quick, reliable, safe, quiet and easy to use, while also satisfying public demands for reduced congestion, value for money, ease of construction and environmental benefit.
 
ARINC’s vMUSE Enterprise showcased
ARINC used the Expo to introduce its freshly launched check-in solution, vMUSE Enterprise. The new system reduces hardware and support requirements by running on servers in the ARINC processing centre. This negates the need for costly on-site servers, dedicated telecommunications lines and technical support. Airports and airlines can achieve considerable cost savings while gaining increased flexibility.Virgin Atlantic recently became the launch customer for vMUSE Enterprise, using the hosted version when it commenced scheduled service at Luis Munoz Marin International Airport in San Juan, Puerto Rico.
vMUSE Enterprise is designed to run on standard PCs, laptops, or thin-client hardware, with access to the core application at an ARINC processing centre via an internet connection. This reduced need for hardware enables passenger check-in services to be supported anywhere in the airport, or at off-airport locations. Airlines and airports of all sizes can launch the hosted service in a matter of minutes – ideal for small and seasonal airports, parking terminals, rental car facilities, transit stations and other venues. The on-site option can be installed as a turnkey solution at any airport or data centre. Substantial savings can still be gained through the lower equipment cost and power usage, yielding a greener IT solution. The on-site option is ideal for large airports that provide services to remote terminals and off-site check-ins.

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Very interesting conference content and exhibition
Natalia Roj, Manager Issues and Risks, Hamad International Airport, Qatar





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